K I M B E R L Y

M U L D O O N

941-***-****

ad0yla@r.postjobfree.com

**** ****** **,

Sarasota, FL 34240

PROFESSIONAL SUMMARY

Positive and upbeat Customer Service Specialist bringing 11+ years of customer-facing experience Highly adaptable to addressing diverse customer needs. Trained in safety procedures and strict documentation standards. Dedicated to giving every passenger a positive experience with no issues. Punctual and reliable and, willing to work any shift or location.

SKILLS

Attentive Customer service Coordinate boarding

Follow timelines to avoid delays Trace baggage

Assist passengers Multitasking

Jet bridge operation Verbal communication

Prioritization Relationship building

Motivation Problem-solving

Organization Creative thinking

Navitaire & Citrix

EXPERIENCE

Gate Agent, Frontier Airlines, Aug 2020 - Current, Denver, Florida Carefully reviewed the passengers' documentation to check their destinations and assign the correct boarding passes.

Informed passengers of essential travel information, including travel times, visa requirements, and transportation connections.

Maintained good working relationship with co-workers and management. Managed daily tasks and strict timelines.

Handled issues such as missed flights and flight delays. Followed established guidelines and procedures.

Kept work area organized and clutter-free.

Traced lost, misdirected or delayed baggage to help customers locate their items. Educated clients about important information such as their travel times, transportation connections and visa requirements.

Customer Service Specialist, Target, Dec 2009 - Nov 2020, Sarasota, Florida 100% Communication with customers to create great customer experience. Delivered fast, friendly, knowledgeable service for routine questions and service complaints.

KM

Collected customer feedback and recommended procedural changes to enhance future service delivery.

Followed and reinforced workplace and safety regulations to keep branch in compliance with standards.

Assisted in training and motivating new employees. Flight Attendant, Spirit Airlines, Dec 2019 - Feb 2020, Fort Lauderdale, Fl Enforced safety regulations and proper use of safety equipment for flights. Greeted passengers boarding aircraft and assisted with stow-away luggage and other services.

Attended pre-flight briefings with crew members to prepare for day's flights. Cared for passengers in need of special assistance and accommodated individual requests.

Comforted passengers subject to delays and inclement weather and provided information about flight connections.

Verified adequate aircraft stock before departure by taking inventory and working with ground crew to fill needs.

Customer Care Representative /Owner Manager, SunniBunni Frozen Yogurt, Feb 2012 - Jun 2017, Sarasota, Florida

Provided friendly attentive service to guests, clarifying any customer issues or concerns.

Trained workers in every position, including food preparation, money handling and cleaning roles.

Monitored business levels and realigned team positions to provide optimal coverage for customer demands.

Monitored food storage, handling, preparation and delivery to maintain health and safety standards.

Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

Purchased food and supplies according to department needs. CERTIFICATIONS

10/2020 Jet Bridge driver

12/2019 Continued Learning : Spanish Language And Literature SCTI Sarasota

EDUCATION

GED, Business

Riverview Hs - Sarasota, Fl

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