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Customer Support Administrative

Location:
Kernersville, NC
Posted:
November 08, 2023

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Resume:

SIMONE R BLACKMON 336-***-****

Walkertown, NC *7051

linkedin.com/in/simone-Blackmon-419786170 ad0yl1@r.postjobfree.com Degreed, Administrative professional with background in administrative support and maintaining purchases for the office. Assisted with forecasting planning for major reports and operations. Inputted all information for agents and managers into the proper databases, calendar management, and scheduling. SKILLS _

*Supply Inventory Control

*Research and Analytical Skills

*Office Equipment Operation

*File Management

*Timekeeping

ADMINISTRATIVE HISTORY

*Microsoft Office Suite

*Multitasking and Time Management

*Task Prioritization

*Ease of computer usage and technology

*Adobe

Tax Protection Plus, LLC, Winston-Salem, NC 2022-2023 Administrative Specialist Provides administrative and customer support in assisting Case Specialist with preparation of gathering documents for auditing tax cases and helping with tax returns once they have been notified by tax authorities of being audited. Provide customer support via telephone. Work in office but can also work remotely.

Internal Revenue Service; Greensboro, NC 2009-2021 Secretary/Administrative Associate. Provided administrative support and operations to two field agent groups. Inputted weekly manhours spent on cases, timekeeping, opening, and closing cases. Created and maintained filing systems. Proofread, validated, and corrected reports prior to finalization. Handled incoming/outgoing mail.

*Received manager's award and recognition for zero percentage on IOO% inventory for the last four years.

*Learned and operated over 20 internal software programs.

*Established and maintained a new filing system IA W with government regulations.

*Established a tracking system for purchasing supplies and mailing to employees teleworking addresses

*Selected as a union steward for six years

Guilford County Child Support; Greensboro, NC 2006-2009 Office Specialist Provided customer service to noncustodial and custodial parents thru front desk and telephone operations. Managed complaints, court motions, and payment collections. Researched various programs to verify employment and update locations of record. Assigned and assisted a team with court preparations weekly. Notarized court documents doing court proceedings and maintained electronic history of cases. Purged all cases and filings. Used government software and technology in researching cases and generated correspondence for court hearings.

US Army

Retired Veteran. Honorable Discharge. Various Administrative position EDUCATION

B.A. in Liberal Arts (International Studies); North Carolina A&T State University; Greensboro, NC B.S. in Accounting; North Carolina A&T State University; Greensboro, NC



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