JOAN GAMOKE

Winona, MN ***** +1-507-***-**** ad0ykk@r.postjobfree.com linkedin.com/in/joangamoke

PROFESSIONAL SUMMARY

Results-oriented business development and account management professional focused on driving profits. Offering excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

SKILLS

Account Management

Business-to-Business (B2B) Sales

Business Development

Competitive Market Analysis

Lead Generation Strategies

Client Rapport-Building

Client Relationship Management (CRM)

Consultative Selling Techniques

Product Training & Presentations

Preparing Proposals

Contract Negotiation

Strong Interpersonal Skills

Time Management

Territory Management

Teamwork & Collaboration

WORK HISTORY

BUSINESS DEVELOPMENT CONSULTANT 09/2017 to 02/2023

Frontline Performance Group Winter Park, FL

Met with current clients to assess needs and develop improvement plans.

Improved bottom-line profitability by growing the customer base and capitalizing on upsell opportunities with Telematics software, resulting in a 15% rise in recurring contract business.

Managed and grew a portfolio of over 1,000 accounts, adding more than 25 new accounts annually.

Negotiated contracts and closed sales with new and existing clients.

Provided comprehensive SaaS consulting to ensure clients optimized proprietary software and programs.

Collaborated with executive management to develop profitable business strategies for dealerships, including competitive analysis, goal setting, fleet planning, marketing plans, staffing, and training strategies.

Conducted effective software training sessions for 200+ employees, both on-site and virtually, enhancing productivity.

BUSINESS ACCOUNT EXECUTIVE 05/2015 to 09/2017

Hiawatha Broadband Communications Winona, MN

Generated high-quality leads through diverse prospecting methods, including cold calling, canvassing, customer referrals, and partner relationships.

Achieved a significant 95% client customer retention rate annually by delivering exceptional customer service and building relationships with new and existing businesses.

Mastered and constantly improved sales prospecting, follow-up and upsell processes. Resulting in 10% increase in annual sales.

Demonstrated swift issue resolution, addressing billing and service concerns to maintain high customer satisfaction levels.

Maintained detailed records of sales, service tasks, and customer interactions in the CRM system.

Mastered and constantly improved sales prospecting, follow-up and upsell processes.

SALES & MARKETING MANAGER 11/2008 to 01/2015

Saint Mary's Press Winona, MN

Analyzed sales and marketing data and formulated successful marketing strategies that drove new business for the $10 million publishing firm.

Developed, managed and maintained key accounts relationships with schools, bookstores and tier 1 retailers such as; Amazon and Barnes & Noble.

Managed sales promotions and marketing strategies on our website and major social media sites, resulting in a 35% increase in online sales.

Consistently exceeded upsell goals, achieving a 60% increase through training, motivation, and coaching of sales staff.

Performed competitive analyses and adjusted sales and marketing strategies accordingly.

Coordinated all regional and national conferences, trade shows, and corporate events related to product promotion.

Acted as the voice of the customer in new product development teams, ensuring new offerings met customer needs.

EDUCATION

Marketing

Western Wisconsin Technical College, La Crosse, WI

Business Administration

University of Wisconsin, La Crosse, La Crosse, WI

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