Customer Service Case Management
Resume:
Monica Yuzon
Lebanon, PA *****
ad0yk3@r.postjobfree.com
Education
Bachelors in Social Services
Cheyney University of Pennsylvania - Cheyney, PA
Skills
CPR Certified
Customer Service Skills
Telephone etiquette
Trained Recovery Specialist
ASAM Proficient
Experience
Counselor II
Lebanon Treatment Center – Lebanon, PA October 2017- Present
In this position, I assisted patients understand addiction and guide them to have a better future while in recovery. I facilitate groups, create treatment plans that are conducive to the client’s needs, work closely with nursing staff to ensure a particular client’s needs are met. Case management also is completed for each client.
Counselor I
Lebanon Treatment Center-Lebanon, PA October 2016-2017
In this position, I facilitated drug and alcohol groups and assisted patients with establishing and maintaining on going stability and sobriety live a more meaningful life with
out the use of mind altering substances. I facilitate 3 groups per month and work closely with my supervisor on case management.
Office Manager
White Deer Run - Lebanon, PA - October 2014 - October 2017
During this position I scheduled initial appointments, assessments for Drug and Alcohol level of care and counseling if needed. I also completed various tasks including, ordering inventory for the office, as well as, the billing, maintaining the office and making sure everything was up to date on codes and referral contract agreements. I worked closely with the patients admitting them into treatment and completing all the initial assessment paperwork including PCPC, administering, reviewing and documenting results in to patient records. Case management meeting with patients including chart audits reviewing treatment plan, discharge summaries, aftercare planning and follow up insuring that consents are signed and dated.
Customer Service Representative
Comcast Cable TV - Lebanon Pa - September 1992 - June 2010
During this position I was a retention specialist, helping customers from getting their service disconnected, as well as, going over the billing and offering other services that might be helpful to our clientele. I worked at the billing window, as well as, customer service and sales.
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