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Call Center Help Desk

Location:
Irving, TX
Salary:
80000
Posted:
November 08, 2023

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Resume:

CONTACT

ad0yjv@r.postjobfree.com

214-***-****

Irving, United States 75063

EDUCATION AND TRAINING

Cedar Valley Community College

Lancaster, TX

SUMMARY

Resourceful and Meticulous Recruiter with over 10 years of experience communicating and collaborating effectively with all levels of personnel, agencies, hiring managers, and candidates to maximize talent quality. Solutions-oriented relationship builder focused on cultivating and maintaining industry partnerships to maintain consistent candidate pipeline.

SKILLS

Job Offer Development

Candidate Pipeline Development

Client Relationship Management

Recruitment Strategies

Online Job Boards

Background Checks

Salary Negotiation

Candidate Screening

Strategic Sourcing

Self-Motivated Work Ethic

Applicant Sourcing

Lead Generation and Prospecting

Team Collaboration

Recruiting and Sourcing

Termination Documentation

ATS: ICIMS, Taleo, Workday, Success Factor, and Eightfold

EXPERIENCE

Senior Corporate Recruiter

Gainwell technologies Las Colinas, Texas

04/2021 - Current

· Lead full lifecycle recruiting; partner with hiring managers to establish and drive the recruitment strategy for their roles.

· Source, screen, and interview both internal and external applicants and make recommendations to managers.

· Source, and Fill positions such as Financial Team Lead, Written Correspondence Clerk, Healthcare Claims Operations Mgr, Medicaid Operations Lead, Provider Field Rep, EDI team Lead, EDO Call Center Agent, EDI Help Desk Rep, Sr Cus Support Rep, Call Center Rep, and Client Service Analyst

· Partner with the internal sourcing team on hard to fill or niche searches.

· Assist hiring managers with specifics of offers, i.e., compensation package, and extend offers of employment.

· Utilize Success Factor, Career Builder and other sourcing tools/ techniques to conduct outreach and attract passive talent.

Manage administrative parts of the recruiting process through to completion

Tax Consultant

RTS Dallas, TX

01/2012 - 06/2022

· Manage full life cycle recruiting of 35 Exempt, and Non Exempt positions, EHS Analyst, Help Desk Specialist, Desktop Support Specialist, Finance Manager, IT Support Manager, IT System Administrator, Network Engineer, Plant Engineer, Sr Tax Analyst, Staff Accountant, and Technical Support Engineer, Consult and partner with hiring managers determine hiring needs for Exempt and Non-Exempt.

· Recruited talented Exempt, and Non Exempt candidates for IT professionals for National Accounts in these following technologies: .Net, C, C++, C#, ASP.Net, Java, JavaScript, JUNIT, WebLogic, WebSphere, and many others.

· Effectively utilize available recruiting tools, advanced sourcing techniques, and social media to identify, and engage talent.

· Coordinated interviews, conducted all background verification, extending offers, creating offer letters and complete full onboarding process of new employees.

· Well-versed in navigating various job boards such as(CareerBuilder, Monster, Linkedin, Indeed, and Zip Recruiter

Corporate Recruiter

RSR Corporation Las Colinas, Tx

04/2018 - 12/2018

· Responsible for staffing a 1100 seat Call Center full cycle recruiting for Exempt/Non Exempt full-time positions such as(Operations Managers, Supervisors, Workforce Management, ISSO's, Trainers, Administrators, Team Leads and CSR's)

· Interview, screen and evaluate external and internal candidates for job openings to identify applicants who fully meet all requirements posted, and refers them to hiring manager for consideration.

· Makes employment recommendations based on information developed through pre-screens, interviews, reference checks, applications, and r

resumes, ensuring compensation offer is competitive, internally equitable, and affordable.

· Coordinates and participates in job fairs. Administer and analyze pre-employment assessments and references.

· Manage employment offer process, new hire setup, and including new hire paperwork

Corporate Recruiter

Meador Consulting Services Irving, Tx

08/2017 - 04/2018

· Managed High volume of 50 + requisitions for Full Desk recruiting of(Java Developers, IT Analyst, IT Support Manger, IT Coordinator, Help Desk Specialist, Help Desk, Network Administrator, Senior Network Engineer, Network Systems admin, & Technical Business Analysts.

· Recruited talented IT professionals for National Accounts in these following areas, technologies: .Net, C, C++, C#, ASP.Net, Java, JavaScript, and others. Consult and partner with hiring managers to determine hiring needs for Exempt and Non-Exempt positions EDUCATION candidates. Built relationships with hiring managers to truly identify required skill sets.

· Conduct Phone Screens, Coordinate Interviews, conducted background verification, extend offer letters, and completed full onboarding of new employees.

· Well-versed in navigating various job boards such as CareerBuilder, Monster, Indeed, Zip Recruiter and LinkedIn. Utilized ATS(Taleo & ICIMS)

Talent Acquisitions Recruiter

Mosaic Sales Solutions Irving, TX

05/2015 - 01/2017

High volume experience in handling corporate recruiting requisitions such as Brand Ambassadors, CSR's, Field, Market, Regional Managers, and Sales Managers

Managed candidate pool, recruiting life cycle, developed, and track effective pipeline of candidates, and manage candidate flow process

Sourced candidates through professional networking, job boards, internal database, and extensive internet mining social media networking tactics to provide top qualified candidates to hiring managers

Qualified candidates through facilitating interviews by Skype and via telephone

Utilized applicant tracking systems (Taleo & ICIMS)

Filled 400 + positions annually with top-notch candidates.

Corporate Recruiter

Meador Consulting Services Irving, Tx

01/2010 - 05/2015

Consulted, and partnered with hiring managers to determine hiring needs for exempt and non-exempt positions

Source, and Hire for both, internal and external candidates

Sourced candidates through professional networking, extensive internet mining and social media

Qualified candidates through facilitating interviews in-person and via telephone

Prepared debriefs on candidate profiles for hiring managers and schedule interviews

Extended, and negotiated employment offers and terms

.

JAMES SYKES



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