GREGORY E BARNES

ad0yju@r.postjobfree.com 336-***-**** Greensboro, NC 27405

Summary

Self-motivated, dependable case manager experienced in advocating outreach and engagement services. Demonstrated clinical skills in assessing and obtaining community resources to customize care plans. Commitment and understanding of equal opportunities with diverse and multicultural environments. To adopt and endorse new and innovative ways to support individuals in crisis, and to promote the application of these new ways into the continuum of care model. Skills

● Effective Customer Communication

● Assistance Program Knowledge

● Customer Support and Assistance

● Community Outreach

● Well-Trained in PeachTree Acct and HMIS

● Reliable and Trustworthy

● Customer Service Communication Skills

● Friendly, Positive Attitude

● People Skills

● MS Office

● Client Meetings

● Research and Facts Collecting

● Relationship Building

● Conflict Resolution

● Critical Thinking

● Computer Skills

● Team Building

● Training & Development

Experience

Greensboro Urban Ministry Greensboro,

NC

Case Management Specialist

09/2018 - Current

● Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.

● Participated in case conferences with multi-disciplinary teams to discuss client care planning and progression.

● Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.

● Identified strengths and opportunities for staff improvement based on audit results.

● Determined functional status, activity, acuity and self-management levels to make proper care referrals.

● Developed appropriate care plans for at-risk individuals and high-risk families.

● Assessed cases for instances of abuse and neglect and took appropriate action.

● Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.

● Assist clients with finding solutions to immediate crisis issues Action Labor, Inc. Greensboro, NC

Office Manager

06/2004 - 09/2018

● Facilitated dispatching of temporary workers and services to various job sites.

● Resolved vendor and worker conflicts to ensure customer satisfaction.

● Cooperated with local temporary service providers, outreach workers, office managers and collaborative agencies to facilitate services for members.

● Identified strengths and opportunities for potential temporary workers to guarantee optimal placement opportunities.

● Determined functional status, activity, acuity and self-management levels to make proper job site referrals.

● Developed appropriate work plans for elder individuals and high-risk individuals at work locations.

● Assessed job sites to insure liability coverage and safety for all temporary workers.

● Implemented quality disciplinary and team building policies to foster satisfaction and productivity among temporary workers. Education and Training

Capella University Minneapolis, MN

Master of Arts in Clinical Psychology and Clinical Counseling Graduate Certificate (Substance Abuse and Addictive Behavior)

Expected in 12/2022

North Carolina A & T State University Greensboro, NC Bachelor of Arts in Psychology

05/2018

APAC Teleservices Greensboro, NC

Call Center for UPS Customer Service

06/2000 - 07/2002

AT&T Wireless Greensboro, NC

Business End User Care Representative (Call Center) 10/2002 - 05/2004

HMIS Certified

Training and Experience with the Homeless Community (Crisis Intervention and Case Management) 05/1998 - Present

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