Customer Service Call Center
Resume:
Tiffany Bellisari
Columbus, OH 43228
Cell: 614-***-****
**********@*****.***
Career Overview
Confident in skills to organize a job and carry it through to completion. I am a quick and creative thinker, loyal and professional in my work ethics; very detail oriented and possess superior communication skills. I have the ability to work independently in both a responsible and enthusiastic manner, accept a wide range of responsibilities and enjoy learning new skills.
Core Accomplishments
Started in the position of Coder for insurance claims for the Office Of The Ohio Insurance Liquidators and was offered the position of Coding Proofer due to excellent detail and superior quality of my coding ethics.
With TransInternational I was awarded Employee of the Month in February 2012. Professional Experience
Dec 2012 to Nov 2022
Management and Network Services LLC
CUSTOMER SERVICE SPECIALIST
Monitoring and answering all incoming emails to the CSR, PCI and General Incoming inboxes
Maintain professionalism and courtesy in all communications with internal and external customers
Maintain a turnaround time of 2-3 days for facility inquiries with same day response
Maintain a turnaround time of 2 days for internal requests and inquiries with same day response
Report all customer service issues to management upon their discovery
Communicate with management daily regarding the oldest outstanding requests from facilities
Report any facility in need of education regarding MNS processes to National Customer Service Manager
Assist National Customer Service Manager with contacting facilities once per quarter to make sure they have no issues with MNS and that they are aware of the services MNS offers
Demonstrate excellent phone skills and the ability to screen customer needs and redirect calls as needed
Proactively analyze outstanding provider claims to ensure claims are updated timely
Logged on to the call center daily and being available to answer calls from both the customer service call center and the main line
Demonstrate excellent customer service attitude
Demonstrate working knowledge of MNS’s processes
Document all pertinent information regarding communication with providers
Participate in LEAN process
Seek help from co-workers or managers when necessary
Assist co-workers in completion of critical tasks during times of peak case loads
Participates as a team member within Customer Service department and with all MNS departments
Attend education classes as required
Attend departmental meetings and company meetings as requested
Assist in maintenance of equipment such as fax and copy machines
Work on special projects as needed
Protect and safeguard all patient, facility, and insurance information confidentiality
Must attend work regularly, as scheduled
May 2010 to
July 2012
TransInternational System, Inc.
Worthington, OH
Safety Associate
. Managed all qualification, personnel and tractor files for DOT compliance.
. Managed DOT drug/alcohol testing and physicals.
. Process new driver applications, verify qualifications and previous employment.
. Maintain and process driver logs as well as 100 air mile logs. . Management of roadside inspections and CSA points.
. Managed all data in computer system for all new hires and terminated drivers.
. Processed past employment verification for all drivers.
. Managed random tractor inspections for maintenance & repair.
. Permit ordering for trip/fuel or over weight as needed.
. In charge of ordering office supply and DOT compliance booklets for all terminals as well as shipment of supplies to all terminals as needed.
. Prepared a Recruiting Retention Report weekly for upper management.
. Managed fuel cards through the Comdata system.
. Process citations for payment.
. Update and manage numerous spreadsheets.
May 2004 to
February 2010
Office Of The Ohio Insurance Liquidator
Columbus, OH
Coder/Proofer
Duties include: Assist in the maintenance of the claims system and to verify the integrity of data as entered by the coding unit. Work diligently and efficiently to ensure files are proceeding through the coding process. Supply support for all estates currently with the liquidator. Assist the entire Claims Department in assuring efficiency and reliability in work product.
. Review coded files, checking for errors committed in the coding process.
. Communicate the specific errors to the proper coder in a professional manner.
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. Track and record errors on spreadsheet. . Prepare a production report for files completed and the errors committed.
. Assist in the development and maintenance of the coding manual.
. Update supervisor as to training needs.
. Handle special projects when assigned.
April 1997 to August 2003
Arctic Express, Inc.Hilliard, OH
Safety Associate & Driver Orientation Instructor
. Maintained compliance in DOT safety regulations including drug/alcohol testing as well as post- accident testing.
. Managed the compliance of physical and CDL renewals for 430 drivers.
. Reviewed all driver applications and reports for qualification.
. Worked with DMV and the courts on driver suspensions and revocations.
. Management of new driver recruits including organization of schedules, distribution and completion of paperwork, orientation pre-testing (drug screens and physicals), Hazmat testing, assignment of company trucks and equipment.
. Address any concerns or problems the drivers may have had. January 1992 to July 1997
Ohio Transmission & Pump
CompanyColumbus, OH Administrative
. Reception, Data Entry, Customer Service and Government Sales January 1991 to January 1992
. Adia Personnel Columbus, OH AdministrativeReception, Data entry, Customer Service and background check on all applicants.
Education
1986 Hilliard High School
Additional Education & Certifications:
. FleetMentor Training: A Supervisor's Guide To Reasonable Suspicion Testing.
. Ohio Trucking Association: DOT Compliance 2011
. The Computer Workshop: Basics of Word Perfect
. Telephone effectiveness course
. Government Seminar: Guiding Principle For Best Value Source Selection
. CPR and Red Cross Training
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