Debra H. Raines (***) *** – **** ad0yix@r.postjobfree.com www.linkedin.com/in/debraraines

Highly responsive organizational leader and licensing professional

Highly motivated professional with excellent customer service, interpersonal communication, organizational awareness, decision making, and technical skills.

Expertise in licensing, training, special projects, data collection and analysis, and project oversight.

Skilled communicator; capable of articulating informative presentations to audiences of varied ages.

Relationship builder; strengthen and leverage partnerships to establish innovative programs and services. PROFESSIONAL EXPERIENCE

Associate Support Coordinator - Associate Hiring & Contract Administration, Charlotte, NC (Remote) March 2022 – Present

Provides high level customer service support for the assigned Branches through onboarding, ongoing support and termination of Equitable Agents and Branch employees.

Assist in onboarding specialists and employees, as well as, other hiring types, such as EXPs, TAs and Retail Brokers.

Maintain Contracting, Licensing and Registration records.

Function as an information resource and quality control related to Licensing and Registration compliance and firm’s policies and procedures. Under general supervision, enter, update, and maintain all records regarding new hire processing, individual licensing, and registration needs. o Processes Non-resident insurance Licenses and Appointments. o Assists agents with resident and non-resident license and appointment renewals o Works with candidates/agents to assist and provide instructions as necessary for important U4 updates

(FINRA/State Securities/Investment Adviser registration/name change/address change/OBAs, etc.). o Onboards specialists and employees.

Responds to a high volume of questions and inquiries that are received via e-mail, Team chats, or video calls from Equitable Agents, Brokers, Broker Dealer, as well as our internal sales, processing, and client service teams across all lines of business. Preparation of routine and non-routine written and oral communication that clearly articulates the issue, research completed and the final resolution. Sr. Associate - Branch Hiring, Contracting and Licensing, Equitable, Wall, NJ August 2015 –March 2022

Coordinate all aspects of licensing, registration and contract administration; monitor continuing education requirements for agents. Maintain a 99% success rate on state resident license renewals. o Boost efficiency by prompt processing of reimbursement fees for state resident license renewals o Coordinate timely license renewal reminders for agents to avoid license suspensions o Monitor CE records and distribute transcripts for licensed agents; provide insurance certificates o Process Resident and Non-Resident Insurance Licenses and Appointments. Enter, update, and maintain all records regarding individual counseling and registration needs. Assist candidates in securing new lines of authority.

Provide superior customer service support to assigned branches through onboarding, on-going support, and terminations of agents; coordinate paperwork processes.

Assist in onboarding specialists and employees, as well as, other hiring types, such as EXPs, TAs and Retail Brokers.

Perform background checks and employment verifications; escalate concerns to branch management for Compliance/Legal review.

Provide administrative and operations support to managers, including distributing checks and maintaining a check log; utilize Smartsheet, E-Verify, and DocuSign, as well as maintain regulatory records, including FINRA U4.

Inform and motivate team members on processes and procedures. Director of Mission Advancement, Mission Advancement, YWCA, Princeton, NJ July 2010 – May 2014

Executed the organization mission of “eliminating racism and empowering women” through the delivery of mission- driven innovative programs and events.

Delivered mission-specific outreach to donor constituencies via development office; assisted in local and state-wide advocacy and public policy efforts.

Supported and advanced organization programs as designated by the Chief Executive Officer.

Established, organized, and presented 2012 Women’s Equality Day Celebration: a weekend event providing mentoring, entertainment, and education on women’s suffrage.

Created 5-week internship program offering marketing, event planning, and clerical training to high school students.

Organized, marketed, and delivered annual Stand Against Racism, national hallmark program.

Lead point-of-contact for 90th Anniversary Celebration of the YWCA Princeton with 200+ guests ADDITIONAL EXPERIENCE

Breast Cancer Awareness Outreach Coordinator, YWCA Princeton, NJ College Admissions Coordinator, Rutgers Medical School, Piscataway, NJ Mary Kay Cosmetics Sales Director, Independent Contractor EDUCATION & PROFESSIONAL DEVELOPMENT

BA in Communication Arts & Sciences, Queens College, CUNY, Flushing, NY

Certificate, Business Essentials, Georgian Court University, Lakewood, NJ

Mini MBA Social Media, Rutgers Business School, New Brunswick, NJ

Certificate, Leadership Management for Urban Executives, Rutgers University, Camden, NJ Professional references provided upon request