SIMONE BOYKINS

571-***-****

ad0yit@r.postjobfree.com

Sterling, VA

Professional Experience:

Aston Carter (Winston Benefits)

Remote Customer Service Rep.

October 2023 –

Taking inbound calls to assist members with their benefits enrollment.

Logging and updating all member information accurately.

Responding and assisting with any questions or concerns pertaining to client benefit information.

Providing customer service and adhering to member identify confidentiality.

Reviewing enrollment details with member and confirming acceptance.

Adecco (DHL)

Operations Specialist

June 2023 – August 2023

Took incoming calls from customers and provided excellent customer service.

Processed incoming orders and entered notes in the system.

Answered questions on shipping rules & regulations, delivery alternatives and other solutions provided by our organization.

Provided price quotes as requested.

Monitored packages & shipments to ensure arrivals and deadlines were met.

Responded to problems, offered solutions and insured customers were responded to in a timely manner.

Used an automated dispatch system to proactively identify breakdowns in the shipment process flow.

Took actions through problem solving to ensure quality service.

Handled incoming calls and dealt directly couriers in the field.

Updated system with all current and pertinent information

Change Healthcare (REMX Staffing Agency)

Electronic Medical Records Clerk

January 2022 – June 2023

Search through electronic medical records to identify data required for secondary use.

Maintained spreadsheets of completed and outstanding charts

Flagged and rerouted incorrect or incomplete records

Verified patient identities using OPM/Solar

Adecco CareFirst

Customer Service Representative

December 2022 – March 2023

Answered calls in the FEPOC from members during open season/enrollment.

Provided information to members and agencies regarding enrollment status.

Diligent Health Solutions

Customer Service Support Representative

July 2021 – October 2021

Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Gathered customers' information and determine the issue by evaluating and analyzing the symptoms.

Diagnosed and resolved technical and software issues involving internet connectivity and login problems.

Identified and escalated priority issues per Client specifications.

Redirected problems to appropriate resource.

Accurately processed and recorded call transactions using Sales Force.

RSI Enterprises

Recovery Specialist

July 2019 – January 2020

Made outbound calls attempting to educate debtors of outstanding account balances and assist to repay.

Took incoming calls to collect debt and educate debtors of outstanding balances.

Resolved outstanding account balances via phone, mail, and email.

Properly followed up on all recurring debtor accounts.

Effectively maintained records of all account files and status.

Skip traced for better location information on debtors.

Contacted and followed up with insurance when necessary for account resolution.

Met and/or exceeded monthly production standards and fee goals.

Fairfax County Health Department

Administrative Assistant II

July 2017 – January 2018

Registered patients at the front desk.

Answered incoming calls and scheduled appointments.

Disseminated inquiries to appropriate departments.

Basic interviewing for case histories in advance of appointments.

Compiled medical records within and out of County databases.

Processed insurance payments for in (and out) of network procedures.

Operated computer software and office equipment.

Transferred lab results to the appropriate clinician.

Maintained supplies and appearance for the office.

Maximized smooth office operations by keeping order of patients registered daily.

Kept track of all incoming and outgoing mail.

Cape Fox Shared Services (CFS Staffing)

BD Administrative Assistant

October 2014 – July 2015

Answered main switchboard number and field calls.

Received and delivered mail and other deliveries (i.e. FedEx, UPS, etc.).

Created Capture templates for Business Development team.

Received printed time sheets to organize for approval.

Created invoices from approved timesheets and sent for physician approval.

Made travel arrangements for employees.

Took notes in opportunity review meetings to assist keeping pipeline updated.

Made calls to verify opportunity drop dates and/or verify information.

Long Fence Co. (NVT Staffing)

Finance Officer

August 2014 – October 2014

Interviewed clients then discussed rates, terms, and other financial options.

Met with clients to sign loan applications and disclosures.

Recommended counter offers to facilitate loan approval.

Requested and reviewed all required information and documentation to secure a loan.

Assisted clients in completing loan applications over the phone and/or electronically.

Assisted clients with making payment arrangements on loans.

Managed delinquent account files and made outbound collection calls.

Home Works Painting, LLC

Administrative Assistant

May 2013 – February 2014

Scheduled appointments.

Handled phone inquiries related to customer paint & construction jobs.

Maintained office supplies.

Received packages from UPS and FedEx.

Checked US mail, fax, and emails for signed contract and payments.

Created invoices in QuickBooks.

Entered and paid office monthly bills and made weekly bank deposits.

Maintained and updated company Facebook page.

Dominion Electric

Receptionist/Customer Service Manager

June 2009 – August 2012

Served as first point of contact for Chantilly office location.

Received and distributed incoming mail and interoffice communications.

Input data entry using Excel and Solar Eclipse systems.

Handled a 5-line phone system with 50+ extensions.

Counts cash drawer daily and prepares bank deposit.

Reconciled cash drawer daily.

Supervised Customer Service Dept. employing 11 Designers.

Managed price sheets and increases.

Created purchasing reports, new tags, red tags, and maintaining displays.

Handled phone inquiries related to customer's orders and problems.

Handled customer complaints when Manager or Assistant Manager was not available.

Attended Chantilly Managers' weekly huddles.

Expedited purchase orders to and from factories.

Consulted with various shipping centers to schedule customer shipments.

Directed and conducted sales returns.

Researched, sold, and ordered various replacement parts.

Attended switchboard for receptionist on lunch breaks, vacations, and sick days.

Chevy Chase

Customer Service Representative Supervisor

June 2006 – May 2009

Responsible for maintaining my own drawer and cash limits.

Reviewed financial reports of daily transactions to ensure accuracy.

Ensured supply of money for financial institutions needs based on legal requirements and business demand.

Monitored and reviewed financial institution's security procedures and control access to vault.

Responsible for replenishing the automated teller machines and transferring money to the vault.

Education:

Northern Virginia Community College

Part time (ONLINE)

2003 – Present

Pimmit Hills High School

High School Diploma

June 2003

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