MIA PHAM

E-MAIL: ad0yir@r.postjobfree.com

MOBILE: 510-***-****

OBJECTIVE

Professional with almost 20 years of Medical experience looking to work in a productive environment. Where I can utilize my passion in patient care, victorious wisdom tactics in medical billing; as well as my love in acquiring new skills. EDUCATION

• Certificate for Project Management Cal State East Bay Anticipated Completion November 2022

• Bachelor’s Degree in Business Cal State East Bay Anticipated Graduation 2023

• Medical Office Management Bryman College

Graduated May 2002 – Dean’s List

• High School Diploma El Rancho Verde High School

Graduated 1999 GPA: 3.52 – President’s Education Award WORK EXPERIENCE

2006-2020 Bay Area Endoscopy Center Hayward, CA

Medical Billing Specialist

• Solely responsible in managing overall billing and collections for 5 Physicians at the surgery center and Anesthesia Group, compiling working aging reports, creating financial analysis reports for physicians, office supply ordering and inventory; as well as, bank deposits

• Aided medical assistants, and with insurance and benefit verification of all patients, receptionist duties, conflict resolution, and human resource paperwork.

• Pre- and Post-op calls for procedures and responsible for scheduling operations and appointments

• Ensured customer and management satisfaction to increase revenue, productivity, and multiple competitive contract retention

2006-2020 Bay Area Endoscopy Center Hayward, CA

CPD Central Processing Department Surgical Technician Assistant

• Ensures that all reusable surgical supplies, instruments, and equipment are properly decontaminated, inspected, assembled, packaged, sterilized, stored, inventoried, and tracked in accordance with the established departmental and/or hospital policies and procedures

• Ensures processing and assembly of medical supplies, equipment, and instrumentation in accordance with established productivity measures

• Operate automated washers, cart disinfectant, automated endoscope reprocessors, tested, and sterilizers in a safe and efficient manner following manufacturers’ written instructions and department policy and procedures

• Appropriately transports any soiled medical instrumentation and devices according to departmental and/or hospital protocol and established guidelines

• Appropriately sorts soiled items to be decontaminated and cleaned for safe handling by other staff members for items to be reprocessed safely for patient use

• Inspects instrumentation and equipment for cleanliness, defects, and proper working conditions prior to packaging 100% of the time

• Maintains an accuracy percentage of complete instrument trays processed 100% of the time

• Ensures all associated documentation is complete and initialed 100% of the time

• Ensures all items to be High Level Disinfected / Sterilized (HLD/S) are subjected to the correct disinfectant / sterilization modality under the appropriate parameters which are to be validated with the proper documentation

2002- 2005 Washington Medical Group Fremont, CA

Medical Administrative Assistant

• Answering a 7 line, for 7 doctor switchboard to register, and schedule patients

• Filling out forms for all requested labs and radiology procedures ordered by physicians

• Obtaining insurance authorizations and eligibility

• Checking out patients

2002- 2005 Robyn Young MD Neurologist Sutter Health Alameda, CA Medical Assistant

• Filing, puling, auditing, preparing charts and patients for the doctor, as well as, calling in prescriptions, confirming and scheduling appointments

• Verifying insurance regulations for authorization requirements and checking standing orders

• Completion of treatment authorization requests for workers compensation cases

• Auditing medical charts

TECHNICAL SKILLS

• Computer Skills: Microsoft Office Applications, GMed Medical Software, Medisoft, Medical Manager, Coding in CPT/ICD/Dental

• Typing Skills: Speed - 63 WPM, 10-key, Transcription,

• Clinical Skills: Blood Pressure, Vitals, Height, Weight, CPD Technician, Sterile Processing

• Administrative Skills: Insurance Billing, Bookkeeping, Renewing Physician Licenses, Appointment Scheduling, Filing, Data Entry, Customer Service, Worker’s Compensation Eligibility Paperwork, Medical Paperwork, Medicare Paperwork, TRICARE Paperwork, UB-92 Requirements LANGUAGES

• Vietnamese – Native Fluency

• English – Fluent

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