Customer Service Freelance Designer
Resume:
Erin Fischer
Freelance Designer/Owner - Mystic Floral Alchemy
Pacifica, CA 94044
*****************@***********.***
Authorized to work in the US for any employer
Work Experience
Freelance Designer/Owner
Mystic Floral Alchemy - San Francisco, CA
August 2002 to Present
Responsible for all aspects of a small floral design business. Products and services include events, weddings, funerals and freelance work with other floral businesses. Lead Hostess/Trainer
ROAR - Winston-Salem, NC
January 2022 to December 2022
Hostess with the Mostess in a multi level entertainment venue. Greeting customers with a thorough breakdown on how the venue operates. Give tours to clients for private parties, event buy outs. Entertaining VIP clientele (late night) bartending/bottle service, birthday festivities, music and dancing. These are just a few examples of rotating responsibilities. Daily responsibilities include assisting customers with online reservations for gaming, dining and VIP services. Answering phones, light clerical duties. Checking in products for bar and restaurants. Manager/Merchandiser
Braindrops Boutique - San Francisco, CA
May 2008 to June 2011
Managed the daily operations of a high-end gemstone boutique. Developed a research and operational system for gem and stone classification. Merchandised all store windows and displays. Floral Designer
J. Miller florist - Oakland, CA
February 2007 to April 2008
Helped run a fast paced family owned and operated floral shop with a team of co-designers. Responsibilities included high volume floral design, floral processing and consultations for weddings and funerals.
Manager
Briazz Café - Emeryville, CA
March 2006 to November 2006
Managed café operations and administration duties including scheduling daily financial reports, placing orders and providing customer service. Decreased operating cost by 30% while maintaining current profit margin within one quarter by reducing overages and spoilage. Established relationships with new vendors to increase product diversity.
Designer/Operations Assistant/Merchandiser
Oak Hill Farms - San Francisco, CA
July 2004 to July 2005
Assisted head floral designer with on site set up and maintained house accounts on a weekly basis. Merchandised the store with fresh products from the farm. Daily store operations included cash reports, customer service and inventory.
Floral Associate/Plant Buyer
Whole Foods Market - San Francisco, CA
June 2000 to September 2003
Achieved plant buyer position for floral department in one year. Merchandised and rotated all floral displays weekly. Provided exceptional customer service with high- end clients in a fast paced environment.
ADDITIONAL EXPERIENCE / SKILLS
• Entry-level administrative skills including payroll, data entry, and 15+ phone-line operation.
• Knowledge of variety of foods, food preservation and service.
• Primary assistant to business owners with personal and professional needs.
• Expert knowledge of San Francisco navigation.
• Self motivated and result orientated.
Education
High school or equivalent in Psychology/liberal arts Fresno City College - Fresno, CA
January 1996 to May 1998
Skills
• Time Management (10+ years)
• Customer Service (10+ years)
• Merchandising (10+ years)
• Floral Design (10+ years)
• Procurement (10+ years)
• English
• Purchasing (10+ years)
• Driving
• Food service (2 years)
• Courier
• Restaurant experience (2 years)
• Cash handling (10+ years)
• Coffee experience (2 years)
• Communication skills
• Event planning (10+ years)
• Restaurant experience
• Cash register (10+ years)
• Merchandising
• Cash handling (10+ years)
• Research
• Driving
• Bartending
• Customer service
• Purchasing
Certifications and Licenses
driver's license
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