Nicole L. Riester

Plymouth, IN 574-***-****

ad0yi5@r.postjobfree.com http://www.linkedin.com/in/nicole-riester

PROFESSIONAL SUMMARY

Results-driven professional with over 12 years of experience in customer service, logistics, and purchasing. Proven track record of delivering exceptional results, building strong customer relationships, and collaborating effectively with cross-functional teams to drive success.

SKILLS/PROFICIENCIES

• Remote work with a high level of time management and initiative

• Effective problem solver with the ability to carry out assignments without direction

• Proficient in building and maintaining strong relationships with a large customer/vendor base

• Skilled in developing required reports and forecasting with accuracy and timeliness

• Ability to learn rapidly and adapt quickly to changing situations

• Proficient in Microsoft Office, Word, Excel, SAP, and VMI

EDUCATION

• Purdue University, West Lafayette, IN

(1990- 1993)

• Saint Mary’s of the Woods College, Saint Mary-of-the-Woods, IN

(2004-2007)

CERTIFICATES

• Demonstrated expertise as a DOT, IATA, and IMO Hazmat Certified professional, ensuring compliance with all modes of transportation regulations

• Certified Forklift Operator, contributing to a safe and efficient warehouse environment

EXPERIENCE

Customer Service Representative, Callisons, 2019 – Present (Remote)

• Exceeded customer satisfaction targets by proactively addressing unique customer requirements, resulting in an increase in repeat business.

• Streamlined the order processing system, reducing lead times, improving efficiency, and increasing customer satisfaction

• Worked collaboratively with internal departments to ensure a high level of responsiveness and customer satisfaction

• Strategically formulated comprehensive and precise product bid sheets empowering sales staff to secure and drive business opportunities

• Successfully managed key account customer relationships, resulting in increase in revenue and customer retention issues

Logistics Coordinator, Callisons, 2012-2019

• Spearheaded a strategic initiative to optimize domestic outbound shipments, culminating in a 15% reduction in shipping costs, all while maintaining impeccable on-time delivery performance

• Effectively served as the designated point person for all of Customer Service and Logistics for key account customer

• Managed all inbound and outbound international shipments, ensuring smooth operations with suppliers and customers worldwide.

Ingredient Buyer/Key Account Liaison, Zentis Food Solutions North America, 2010-2011

• Provided suppliers with monthly forecasts for flavor, color and dry raw materials

• Calculated monthly consumption within an extensive recipe database, playing a pivotal role in optimizing re-exportation company rebates and financial efficiency

• Skillfully negotiated competitive pricing and created raw material contracts in SAP system as well as spot buys

• Enhanced supplier relationships by implementing a streamlined forecasting system, resulting in a reduction in material costs

• Provided exceptional buyer support and main contact for national account

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