Outside Sales Customer Care

Gilbert Utubor

***** ****** ****** ***** #****

Houston, TX 77083

Tel: 214-***-****

Email: *******@*******************.***

A financial service and sales professional experienced in Payment Processing, Direct Sales, Customer Care and Team Management. A hard working, self-starter and dedicated team player that learn quick, pays attention to detail and is customer focused.

CRYSTAL GLOBAL ENERGY, DALLAS, TX

Sr. Managing Broker: Commercial/Residential Energy 2010-Present

Work with Outside sales team to handle end to end sales of Electricity and Gas in Deregulated territories in the continental U.S

Prospecting, lead generation, business to business calling, negotiations, writing up customer contracts and checking status.

Maintaining regular and professional interaction with both existing customers and Field Representatives.

Help clients make selections by building customer confidence, offering customized solutions to fit Clients needs and equally offering a multitude of options to meet clients energy savings.

Responsible for closing difficult and larger clients with high Usage.

Responsible for monitoring sales from Field Reps, tracking and communication of price changes and customizing clients energy pricing and proposals, ensuring contracts are in compliance.

Seek New clients to foster business development

Managing the entire Sales Team.

Energy Broker: Commercial Sales 2008-2010

Generate business by utilizing generated and self-created leads selling Electricity and Gas in energy deregulated market across the United States to businesses.

Assure quality representation of products in a professional manner, emphasizing client’s choice and its advantage to business in the form of lower prices

Maintaining regular and professional contact with past customers for renewals of contracts upon expiration.

Helping customers make selection by building customers’ confidence, offering professional suggestion and sound opinions. While providing options with the multitude of providers.

Visiting Businesses upon appointment or customer’s request.

Providing customers with cost effective natural gas and electricity supply solutions and presenting renewable energy alternatives that will make a difference in creating a cleaner, greener environment

Full-cycle sales role with a focus on closing a sale.

Energy Sales Consultant: Outside Sales: Residential 2006-2008

Marketing Electricity to Residence in a Residential area going door to door

Helping Homeowners find the best energy plan with multiple choice at fair market price

With multiple contract options from one to 3 yrs. Fixed or customized combination to meet a client need.

Generate instant contract, get a signature and leave with a sale.

Full-cycle sales role with a focus on closing a sale

TIME WARNER CABLE, FARMERS BRANCH, TX

Outside Sales Representative 2005-2006

Marketing Cable, Phone and Internet to residential Customers. The job entails selling entertainment products in residential areas going door to door and meeting weekly quota even in adverse weather condition mostly evenings and weekends.

WELLNESS BILLING SOLUTIONS, DALLAS, TX 2001-2005

Direct Sales/Customer

Direct marketing of the company Billing Service to Medical Practitioners, including visiting the medical practitioner's office stressing the financial and other benefit of converting from an in-house medical billing to my company (outside vendor). Also assist in resolving difficult or rejected claims by making outbound calls on private patient, Medicare and Medicaid

JP MORGAN CHASE 2000-2001

Operations Associate: (National Support Service)

Researching outstanding items in the Northwest and Southwest Lockbox GL on daily /weekly basis. Maintaining accurate backup and audit trail in compliance to bank’s accounting policies. Contacting lockbox suspense, DR/CR in abeyance even suspense to determine resolutions. Posting entries to GL or DDA resolutions. Posting entries to GL or DDA accounts as final resolutions. Posting entries to GL or DDA resolutions. Posting entries to GL or DDA accounts as final resolution to research; also Contacting clients by phone or written communication

Sr. Data Entry Specialist: (Remittance Dept.) 1997-2000

Balancing and reconciling commercial accounts in high volume in a deadline environment. Also involve researching; verify an Auditing very sensitive account where total accuracy is a must. Assisted (LB search) during heavy workload.

AMERICAN EXPRESS

Remittance Processor II 1991-1996

Reconciled and Balance Individual and commercial accounts Worked extensive overtime to help with daily updating, balancing and reconciliation of over $10 million in customer accounts each month. Also assisted in other clerical duties as needed.

TEMPORARY CONTRACT 1989-1991

Data Entry/Clerical

Worked in diverse industries in Data Entry/Clerical positions, utilizing alpha/numeric and computer skills. Notably Nissan Corp, IBM, BlueCross/Blue shield, Sears, ATC etc.

SKILLS

Microsoft Office (Word, Excel, Access), Lotus Notes, Window NT Mainframe applications (Pega, VAX, Stars, one stop, via direct) Siebel, typing 60 wpm, Ten Key 1200-15000 K.S (ICD-9 AND CPT CODING), QuickBooks

EDUCATION

CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)

Cisco Networking Academy 2000-2002

EL Centro College, Dallas, TX

VTI Business Computer School, Dallas, TX 1989-1990

Diploma: Computerize Office Administration

Dallas Baptist University, Dallas TX 1987-1990

Business/Finance

REFERENCES

Available upon Request

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