Mark Graham

Orange Park, FL *****

ad0yh4@r.postjobfree.com

+1-904-***-****

Intelligent, articulate, enthusiastic, and hard working individual dedicated to providing exceptional performance and customer experiences in any setting. Managerial experience with a focus on excellence in sales, customer service and training, as well as very strong mechanical aptitude. Retired Licensed Massage Therapist, Neuro-Muscular Therapist. Instructor and Program Director of career education program, as well as a Lead Warehouse Specialist involved with detailed shipping, receiving, warehousing and documentation!

Authorized to work in the US for any employer

Work Experience

Garage Door Technician

OGD™ Overhead Garage Door - Jacksonville, FL

May 2022 to November 2022

Diagnose and repair all types of Garage Door issues, from broken springs and doors that have been driven into, to replacement of the Opener Motor and rails. Maintained personal truck and all tools, equipment and supplies. Covered all of northeast Florida. Relied on strong customer service skills and maintained perfect 5 star reviews!

Lead Warehouse Specialist

Sierra Management and Technologies Inc - Orange Park, FL June 2019 to May 2022

Management of personnel and work flow in a contracted warehouse for multiple types of aircraft parts for fleet maintenance and repair! Shipping and receiving and storage and distribution and documentation of all types of aircraft electronics and repair parts and equipment. Information logging, and quality control, and labeling, and packaging for distribution, and inventory control, and multilevel communication, and training of personnel. Including certified forklift usage and training, as well as flatbed truck transportation and maintenance for parts movement, storage and distribution. Courier/Independent Contract Delivery Driver

Self Owned Business - Orange Park, FL

May 2018 to June 2019

• Provide excellent customer service and customized pick-up and delivery service as an independent contractor.

• Arrange scheduling and accept offers of scheduled services, while communicating proactively with customers about availability and arrival times for special orders of items varying from auto parts to pharmaceuticals and architectural drawings.

Driver/Delivery and Installation

Lowe's Home Improvement - Orange Park, FL

November 2015 to April 2018

• Drive 26' Box Truck to make deliveries of home appliances and other products to customer residences while inspiring continued product sales.

• Perform installation and hook-ups of appliances while providing quality customer service.

• Complete initial set up and testing of appliances to ensure proper function, including attaching power cords and hoses, leveling and balancing appliances, and performing follow-up and service calls. Customer Service Associate/Cashier

Lowe's Home Improvement - Orange Park, FL

December 2014 to November 2015

• Operate register and direct customer sales of entire variety of in store products from front of store, lumber department, outside garden department, and required processing of returned items.

• Direct customers to product locations and facilitate sales. Load customer vehicles.

• Answer phones and transfer calls as necessary.

Massage Therapist

Slef Employed - Jacksonville, FL

December 1989 to December 2014

1. Built and maintained clientele of private massage therapy patients through sales of services and perceived benefits of provided services.

• Provided out-calls for therapeutic massage at clients' homes, offices and sporting events.

• Specialized in Neuro-Muscular Therapy, injury rehabilitation and pain management Massage Therapy Instructor

Florida Metropolitan University - Jacksonville, FL January 2006 to May 2007

• Taught anatomy, physiology, pathology, and all aspects of massage therapy to an average of 20 students per class.

• Maintained exemplary performance scores for students pass rate for national board and licensing exam.

• Clearly communicated and demonstrated objectives for all subjects, lessons, and projects to all students.

Program Director, Massage Therapy

Sanford Brown Institute - Jacksonville, FL

February 2003 to December 2005

• Helped design and initiated roll-out of new massage therapy career training educational program.

• Provided technical knowledge and advice to Accrediting Council for Independent Colleges and Schools.

• Hired, trained, coached and mentored staff to ensure proper implementation of career training educational program.

Education

Associate of Science in Physical Therapy Assistant Florida State College at Jacksonville - Jacksonville, FL 2013

Certificate of Completion in Massage Therapy

Jacksonville School of Massage - Jacksonville, FL

1989

Skills

• CUSTOMER SERVICE (10+ years)

• THERAPY (10+ years)

• STRONG MECHANICAL APTITUDE

• EXCELLENT COMMUNICATION SKILLS

• Computer Experience (4 years)

• Sales (10+ years)

• CPR

• Customer Service Skills

• Driving

• Driver

• Microsoft Word

• Microsoft Office

• Fast Learner

• Training

• Management

• MS Office

• Word

• Box Truck

• Delivery Driver Experience

• Anatomy Knowledge

• Physiology Knowledge

• Pain Management

• Medical Terminology

• Time management

• English

Certifications and Licenses

Driver's License

Certified Forklift Operator

December 2020 to December 2023

Additional Information

Skills

• Excellent written and verbal communication skills

• Management Experience

• Conflict resolution and problem solving

• Customer service focused

• 7 years of teaching experience

• Strong Mechanical and Technical aptitude

• Adaptive to changing environments

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