Lamyia Esco

Rockwall, TX

Seeking employment within a company I can grow with.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Benefit Advocate

UnitedHealthcare - Remote

August 2022 to Present

Assist member with verifying benefits, claims, fsa, provider look ups and changes, Assisting team members with providing accurate information to our members through ISET and other navigational systems. Coaching new Advocate to advanced performance Customer Service Representative (Remote)

Staffmark - Dallas, TX

January 2020 to December 2021

Inbound and outbound calls, emails and chats regarding customers orders, order errors,payment issues etc...

Home Health Aide

Novel Home Health Care - Dallas, TX

August 2016 to January 2020

Feeding, bathing, vital signs, laundry, cleaning house etc Sales Asscoiate

Dd's Discount - Dallas, TX

October 2014 to January 2015

Greeting Customer

• Recovering the Sales Floor

• Keeping count of items that customers return and exit the fitting area Maintaining cleanliness in Fitting Room

• Handling cash register

Customer Service Representative

RJR Insurance - Dallas, TX

July 2011 to September 2014

Inbound and outbound calls, processing applications, accepting payments Breakpack Orderfiller

Staples Inc. - Dallas, TX

September 2012 to December 2013

Labeling Packages

Rf scanner

Inventory

Nursing Aide/Orderly/Attendant

Autumn Leaves Nursing and Rehab - Dallas, TX

December 2006 to March 2011

Answered patients' call signals.

• Fed patients who were unable to feed themselves.

• Observed patients' conditions, measuring and recording food and liquid intake and output and vital signs, and reported changes to professional staff.

• Provided patient care by supplying and emptying bed pans, applying dressings and supervising exercise routines.

• Provided patients with help walking, exercising, and moving in and out of bed.

• Bathed, groomed, shaved, dressed.

• Collected specimens such as urine, feces, and sputum.

• Turned and re-positioned bedridden patients, alone and with assistance, to prevent bedsores.

• Cleaned rooms and changed linens.

• Prepared, served, and collected food trays.

Certified Nursing Aide

Brentwood Healthcare - Dallas, TX

August 2006 to December 2006

Answered patients' call signals.

• Fed patients who were unable to feed themselves.

• Observed patients' conditions, measuring and recording food and liquid intake and output and vital signs, and reported changes to professional staff.

• Provided patient care by supplying and emptying bed pans, applying dressings and supervising exercise routines.

• Provided patients with help walking, exercising, and moving in and out of bed.

• Bathed, groomed, shaved, dressed.

• Collected specimens such as urine, feces, and sputum.

• Turned and re-positioned bedridden patients, alone and with assistance, to prevent bedsores.

• Cleaned rooms and changed linens.

• Restrained patients when necessary.

• Prepared, served, and collected food trays.

Education

Certification in Forklift

OSHA - Dallas, TX

December 2020 to December 2020

High school diploma in Patient Care Technician

Health Training Center - Dallas, TX

March 2006 to August 2006

High school diploma in Garland

Garland High School - Garland, TX

August 1999 to May 2004

Skills

• Cna Certified, CNA, Home Health, Certified Nursing Assistant, Customer Service, Customer Care, Call Center, CSR, Customer Support

• Cold Calling

• Vital Signs

• Caregiving

• Assisted Living

• Home Care

• Meal Preparation

• Laundry

• Senior Care

• Cleaning Experience

• Nursing

• RF Scanner

• Medication Administration

• Hospice Care

• Order Picker

• Materials Handling

• Inventory Control

• Leadership

Certifications and Licenses

CNA

Assessments

Problem solving — Highly Proficient

December 2020

Measures a candidate's ability to analyze relevant information when solving problems Full results: Highly Proficient

Data entry: Accuracy — Expert

April 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Expert

Attention to detail: Inventory — Highly Proficient August 2019

Applying systematic processes for managing and storing products and merchandise. Full results: Highly Proficient

Work style: Reliability — Highly Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Direct care — Proficient

January 2020

Showing sensitivity and enthusiasm while providing care to patients. Full results: Proficient

Warehouse associate — Highly Proficient

January 2020

Assesses the tendencies that are important for success in warehouse roles. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate