Patricia Ferry

Avon, OH *****

ad0ygy@r.postjobfree.com

+1-216-***-****

Work Experience

Owner/Consultant

Ross Ferry Partners - Avon, OH

October 2021 to Present

Consulting projects for client companies

Director of People and Culture

GEIS COMPANIES - Cleveland, OH

September 2018 to October 2021

Hired in the Hospitality division to Create an HR function there; after one year, I was asked to lead the Human Resources functions for the all companies, in Construction, Design and Hospitality Management providing full service support in all areas of Human Resources, including Talent Acquisition, Employee Relations, Payroll, Compensation, Benefits, Leadership coaching and more. ROSS FERRY PARTNERS - Avon, OH

2015 to 2019

Provided executive search, performed interim HR roles and consulting for multiple businesses. Human Resources Manager

NEW HORIZONS BAKING COMPANY - Norwalk, OH

2013 to 2015

Norwalk, OH 2013 to 2015

Private $90M corporation that produces and supplies bakery products for quick service restaurant and food service markets.

Human Resources Manager

Reporting to President / COO, led employee relations, talent development and employee engagement initiatives. Oversaw three manufacturing plants/storage facilities with two direct reports. Working with a union in all locations.

• Selected new health & welfare benefit vendor for union / non-union employees. Negotiated 20% company savings year over year and reduced employee costs by 40% while providing more comprehensive coverage.

• Implemented roll-out of management and leadership training resulting in higher employee engagement, robust talent management discussions and reduced employee relations issues.

• Created succession planning strategy and introduced talent development process. ROSS FERRY PARTNERS - Avon, OH

2010 to 2013

Provided executive search, performed interim HR roles and consulting for multiple businesses. Manager, Employee Relations

AMERICAN GREETINGS CORPORATION

2006 to 2010

Promoted to create, staff, and lead a centralized Employee Relations function for corporate, field services and plant operations. Responsible for policy administration for the entire corporation, including 8,000 regular employees & 13,000 merchandisers located throughout the U.S.

• Standardized policy and HR practices resulting in improved interaction with employees and resulting in fewer external charges and complaints. Collected data to perform trend gap analysis to proactively remediate issues.

• Created a coaching and counseling process and training for managers to use when addressing performance issues.

• Developed and successfully implemented a five-year diversity and inclusion strategy to attract a more diverse workforce, improve manager's ability to be inclusive with a diverse team and optimize the employee experience for people of color. Through concentrated change management and communication successfully enculturated inclusion.

• Developed and delivered multiple training programs on relevant employment concerns nationwide for union and non-union employees resulting in 40% fewer external charges and complaints, year over year. Manager, Human Resources Business Partner, Field Sales and Operations AMERICAN GREETINGS CORPORATION

2004 to 2006

Trusted business partner, counseling all levels of management on people management issues.

• Developed business unit HR plan in line with business unit goals and strategies. Created career pathing for Field Operations management; supported leadership through reorganization and layoffs

• Re-engineered and deployed the performance management process by instilling measurable and objective criteria.

Director, Human Resources

JENNINGS CENTER FOR OLDER ADULTS - Cleveland, OH

2003 to 2004

Cleveland, OH 2003 to 2004

Non-profit providing health care and supportive services to older adults, with special concern for those with limited means.

Director, Human Resources

Led the HR services team including benefits / compensation and all areas of human resources administration.

Director HR

OFFICEMAX, INC - Cleveland, OH

October 1999 to April 2003

in both business-to-business office products solutions and retail office products Owner / President of Human Resources Consulting

PERSONNEL STRATEGIES, INC - Avon, OH

1993 to 1999

firm specializing in Human Resources management and featuring EEO, and Affirmative Action compliance.

Education

Human Resource Development

Notre Dame College - Cleveland, OH

National Coalition Building Institute

Skills

• Performance management

• Talent acquisition

• Benefits administration

• Succession planning

• Guest services

• Recruiting

• Talent management

• Human resources management

• Workers' compensation

• FMLA

• Change management

• Employee relations

• Affirmative action planning

• HR sourcing

• OSHA

• Workday

• Employment & labor law

• Human resources

• Communication skills

• Manufacturing

• Analysis skills

• Management

• Call center

• Administrative experience

• Senior leadership

• Microsoft Excel

• Computer skills

• Time management

• Business Analysis

• Employee Orientation

• Hospitality Management

• ATS

• Microsoft Outlook

• Analytics

• Microsoft Powerpoint

• HRIS

• Leadership

• Computer Networking

• Conflict Management

• Kronos

• PeopleSoft

• Branding

• Customer service

Links

https://www.linkedin.com/in/prferry

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