Mounika M

SR. SALESFORCE DEVELOPER/ADMIN

PROFESSIONAL SUMMARY

●Overall 8+ years of IT Experience in Salesforce development and has expertise in designing, developing Salesforce applications. Knowledge of Apex, VisualForce, Lightning and Salesforce integrations using REST and SOAP APIs.

●Acquaintance with Apex Platform, Apex Triggers, Apex Scheduler, Batch Apex, Apex Classes, Apex Web Services and VisualForce (Pages, Components and Controllers).

●Exposure to Custom Objects, Custom Fields, Role Hierarchy, Custom Page layouts, Picklists, Workflow Notifications, Actions, Approvals, Validation Rules, Custom Tabs, Custom Reports, Report Folders and Visual Design.

●Proficient in web technologies like HTML5, XML, CSS, JSP, JavaScript, REST API, jQuery, Force.com Callouts, Batch and Apex Programs Schedule.

●Experience querying salesforce.com databases using SOQL & SOSL queries using Force.com Explorer.

●Conversance working with Salesforce.com sandbox and production environments.

●Command in data migration to salesforce using Import Wizard, Apex Data Loader from legacy applications.

●Accustomed to design and development of custom applications for Complex Business Process in both Sales Cloud and Service Cloud Modules.

●Expertise in customizing various Salesforce.com standard objects like

Accounts, Cases, Leads, Contacts, Opportunities, products and Campaigns.

●Hands on experience in integration using Apex, VisualForce, REST API, Lightning UI, Governor limits.

●Operated on Eclipse IDE using Force.com Plug – in writing business logic using Apex Programming Language.

●Experience on Salesforce Lightning Process Builder, Lightning UI/UX.

●Acquainted to work with Lightning Component Framework and built Lightning Components with the help of Aura Framework.

●Involved in developing Salesforce Lightning Web Components.

●Hands on experience on Live-Agent, Omni- Channel, Embedded Service Chat, Lead and Case Management.

●Experienced in preparing technical design documents, taking part in project

meetings.

●Experience with Object-Oriented Analysis (OOA) and design patterns in

Object-Oriented Programming (OOP) and Model-View-Controller(MVC).

●Competence in Agile, Waterfall and Scrum methodologies in many projects implementations along with great Communication and Presentation skills.

Technical Skills:

Certifications:

Salesforce Certified Administrator

Salesforce platform Developer I

Salesforce Platform Developer II

Server-side

C, J2SE, Apex, Asynchronous Apex

Front End

VisualForce, Aura, LWC

Scripting language

JavaScript, HTML, CSS, XML

Integrations

Rest

Managed Package

Nonprofit Success pack

Business Process

Workflows, Process Builder, Flows, Approval process, Validation Rules, Duplicate Rules

Security Controls

Profiles, Permission Sets, OWD, Sharing rules, Audit Trails

Deployments

SFDX, Change sets, Force.com ANT Tool, Git, Bit bucket, Jenkins

Data Migration

Data Loader, Workbench

Other Miscellaneous

Reports and Dashboards, JIRA, SOQL, SOSL, Governor limits, Triggers, VS Code, S

Project Methodology

Agile-SCRUM

PROFESSIONAL EXPERIENCE

Client: Austin Community College – Austin, Tx Apr’23 – Present

Role: Salesforce Developer/Admin

Responsibilities:

●Had been in charge of Customer and Partner Cases by implementing Case Assignment Rules, Case Auto-Response Rules, Escalation Rules, Web-to-Case and Email-to-Case features for effective Case Management.

●Used Visual Studio with the help of Gitlab as Code repository along with Salesforce DX, Scratch Orgs, Jenkins for development and deployment activities.

●Experience working with salesforce.com Sandbox and production environments and experience in managing full sandbox, developer sandbox and Configuration-only sandbox.

●Constructed relationships among objects with Lookup, Self, Master - detail relationship and utilized Junction objects for many-to-many relationships.

●Performing audits of Production/Sandbox environments

●Led all the Triaging sessions and facilitate the Incident Management Calls/meetings.

●Designed Security Settings for Roles and Profiles and controlled other Security Sharing Settings.

●Implemented Workflow rules, Approval processes on various objects to automate actions Email Alert, Field Update, Creating task, outbound messaging, and time-dependent actions.

●Integrate Lightning Web Components with Flow to facilitate Rapid Application Development (RAD) and application maintenance.

●Having worked on salesforce.com Sandbox and Production environments which include creating and refreshing sandbox from time to time and deployment in between sandbox and production by using Force.com Migration Tool and Change set.

●Worked with components that have no User Interface in Lightning Web Components and achieved reusability of those components in other components to make them more efficient than Static Resources.

●Worked on leveraging Lightning Data Service (LDS) with Lightning Web Components by accessing data and metadata from all Standard and Custom objects.

●Firsthand experience with Embedding Lightning Web Components inside the Aura Components.

●Experience on Communicating the Lightning Web Components and Aura using Public API’s and Events.

●Inculpated in migrating the standard and custom objects in standard experience to lightning experience.

●Operated with Aura Framework, Lightning Components and Salesforce Lightning Design System (SLDS).

●As per the functional needs of the application Apex Classes, Controller Classes, and Apex Triggers were developed.

●Product capabilities were developed using Force.com, Apex, Visual Force pages, Java Script and other technologies to connect with other 3rd party Applications by integration services.

●Produced multiple Lightning Web Components and added CSS and Design Parameters that makes the Lightning component look and feel better.

●Operated on Chatter, Email Integration features related to Sales Cloud and Marketing Cloud.

●Modeled Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API.

●Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.

●Designed Page Layouts and organized Fields, Custom Links, Related Lists & other Components on Record Pages.

●Using Apex language designed and developed SFA based Application on Force.com Platform in Salesforce.com

environment at backend and VisualForce pages as user interface.

Environment: Force.com, Lightning Web Components, Visual Force Pages, Triggers, Controllers, Email Services, Workflow, Validation Rules, Eclipse IDE Plug-in, Health cloud, Report Types, Reports, Custom Objects, Tabs, API, Sandbox data loading, Visual Studio Code, JIRA, Aura Framework, Apex, Sales Cloud, Service Cloud, Marketing Cloud, Pages, Data Loader, HTML, CSS, Ajax, Bootstrap, Java Script, GITHUB, Security Controls, REST, Sandbox, Agile.

National Education Association – Washington, DC Dec’21 – Apr’23

Role: Salesforce Developer/Administrator

Responsibilities:

●Created various Custom Objects to the needs of the project and worked with teams throughout the organization to improve business needs and tasks.

●Created various Custom Tabs, Components, Visual Force Pages and Controllers.

●Constructed many lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

●In-depth understanding of SFDC CRM applications like Sales cloud and Service Cloud.

●Worked on Dashboards to the track usage for productivity and performance of business centers and their sales teams.

●Firsthand on experiences on working Apex Programing and Visual force pages.

●Developed, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partner hotels.

●As per the functional requirements created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

●Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.

●Experience in Web and Integration Technologies like HTML, XML, CSS, JAVA SCRIPT, SOQL, SOAP and REST API, Web services.

●Operated with the standard controllers, custom controller and extensions.

●Developed modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Worked on upgrading some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

●Worked on multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.

●Experience in deployment from Sandbox to Production.

●Understanding the scenarios for switching between salesforce classic and the Lightning Experience.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, data loading, Eclipse IDE Plug-in, Windows XP.

Construction Specialties - Lebanon Jan ’20 - Dec’21

Role: SFDC Developer /Administrator

Responsibilities:

●Implemented Salesforce workflows, process builders and other Salesforce automation tools. Also worked on

Salesforce sharing models.

●Experience in Using Rest API to integrate with legacy systems like Java, and oracle.

●Performed the role of SFDC developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.

●Hand on experience in writing Apex, Visualforce code containing business functions.

●Created Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.

●Executed portal solution for reps.

●Worked on Data Loader for Data Management on the Force.com platform. Worked on Translation Workbench.

●Familiar with custom application development in Force.com, utilizing Visualforce and Lightning Components/Framework.

●Involved in developing Salesforce Lightning Web Components.

●Designed Lightning Component Tabs and Visualforce Tabs using Lightning Components.

●Responsible for creating email templates and inbound emails using Visualforce for the clients and customers.

●Developed Apex Test Classes with assurance of maximum code coverage.

●Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.

●Ability to handle functionality related to Sales and Service Clouds, Marketing Cloud, Community Cloud, Custom Cloud, and Analytics Cloud.

●Background in web services and executed REST, and META DATA APIs for cloud integration requirements.

●Firsthand experience with tools such as Eclipse, Force.com Explorer, Force.com Migration, force.com Excel connector, and Force.com Eclipse IDE Plug - in.

●Extensive experience in Forced Design - Generation of pages, snapshots, dashboards and emails according to application needs.

●Expertise in developing Lightning App Builder and new Lightning-based apps for mobile compatibility, Tab and Desktop implementations, and Lightning Component Framework.

●Experienced on Salesforce Lightning Process Builder, Lightning UI/UX, App builder, Creating Visual Workflows, salesforce support communities and Chatter groups.

●Familiarized Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

●Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that the system conforms to specifications of business and quality requirements.

Environment: Lightning Flows, Workbench, Salesforce.com platform, Salesforce lightning, Lightning Web Components (LWC), Sales Cloud, Visual Studio Code, SFDX, CLI, Workflow and Approvals, Reports, Custom Objects, Tabs, Reports, Dashboards, Apex Language, Visualforce Pages, Aura Components, Data Loader, Apex classes, Apex triggers, Translation Workbench, JavaScript, REST API, SOAP API, Soap UI.

Environment: Lightning Flows, Workbench, Salesforce.com platform, Salesforce lightning, Lightning Web Components (LWC), Sales Cloud, Visual Studio Code, SFDX, CLI, Workflow and Approvals, Reports, Custom Objects, Tabs, Reports, Dashboards, Apex Language, Visualforce Pages, Aura Components, Data Loader, Apex classes, Apex triggers, Translation Workbench, JavaScript, REST API, SOAP API, Soap UI.

Mindtree Dec’19 - Jan’20

Role: SFDC Developer/Administrator

Responsibilities:

●Experience in implementing Omni Channel to start routing the leads and cases to an appropriate queue based on

queue routing configuration.

●Created Salesforce Chat (Live Agent) and Setting up Live Agent Users and creating separate permission set for the users.

●Worked on setting up the Role Hierarchy by Role and territory management.

●Created Embedded service chat and created different chat button for different business lines.

●Modified the survey functionality to track the survey of the incoming chat and implemented custom notifications.

●Worked on tableau for reporting purposes and implemented Record trigger, Screen and Schedule flow for most of the business requirements.

●Implemented Lead, case Management functionality and email services functionality.

●Implemented suppressing leads coming from different sources to convert the lead to an opportunity.

●Experience in all phases of SDLC like requirements gathering, analysis, design, development, testing, deployment, and documenting.

●Involved in converting Workflows and process builders to Lightning flows as part of system imprisonments. Worked on Salesforce Lightning flows to automate the business processes.

●Developed many Apex classes, Triggers, wrapper classes, Test classes and many to solve business problems.

Environment: Lightning Flows, Workbench, Salesforce.com platform, Salesforce lightning, Lightning Web Components (LWC), Sales Cloud, Visual Studio Code, SFDX, CLI, Workflow and Approvals, Reports, Custom Objects, Tabs, Reports, Dashboards, Apex Language, Visualforce Pages, Aura Components, Data Loader, Apex classes, Apex triggers, Translation Workbench, JavaScript, REST API, SOAP API, Soap UI.

Mindtree Dec’19 - Jan’20

Role: SFDC Developer/Administrator

Responsibilities:

●Experience in implementing Omni Channel to start routing the leads and cases to an appropriate queue based on

queue routing configuration.

●Created Salesforce Chat (Live Agent) and Setting up Live Agent Users and creating separate permission set for the users.

●Worked on setting up the Role Hierarchy by Role and territory management.

●Created Embedded service chat and created different chat button for different business lines.

●Modified the survey functionality to track the survey of the incoming chat and implemented custom notifications.

●Worked on tableau for reporting purposes and implemented Record trigger, Screen and Schedule flow for most of the business requirements.

●Implemented Lead, case Management functionality and email services functionality.

●Implemented suppressing leads coming from different sources to convert the lead to an opportunity.

●Experience in all phases of SDLC like requirements gathering, analysis, design, development, testing, deployment, and documenting.

●Involved in converting Workflows and process builders to Lightning flows as part of system imprisonments. Worked on Salesforce Lightning flows to automate the business processes.

●Developed many Apex classes, Triggers, wrapper classes, Test classes and many to solve business problems.

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