Crystal J. Floyd

**** ******* *** **.

Rowlett, TX 75089

469-***-****

ad0yfb@r.postjobfree.com

Highlight of Qualifications

● Enthusiastic, sharp, and excellent organizational skills

● Exceptional communication and interpersonal skills; effective negotiator

● Resourceful and self-confident; get the job done, and do it well

● Solid experience in staff orientation, scheduling, evaluation, and development

● Technical knowledge in contract preparation and negotiation

● Professional attitude and appearance

Education

Columbia College _Columbia, MO

Masters – Business Administration and Teaching Certification – Education G.P.A. 4.0 March 2011- 2012 (incomplete)

Columbia College _Columbia, MO

Bachelor of Arts in Independent Study May 2001 Concentration in Geology - minors in Business, English, Environmental Studies, Geology G.P.A. 3.714 Associate of Arts and Sciences in Business Administration May 2000 G.P.A. 3.80

Associate of Arts and Sciences May 2000

G.P.A. 4.0

Licensure

Texas Real Estate Commission Licensed

Real Estate Broker: # 0748025

Missouri Real Estate Commission

Licensed Real Estate Broker: # 200-***-****

Certifications –

October 2012-2018 USA Volleyball Certified Head Coach Substitute Teacher

January 2003 Missouri Department of Elementary and Secondary Education – 133420 Professional Experience

Management / Supervision

● Managed and maintained all aspects of accounting.

● Maintained bookkeeping records of accounts payable and receivable.

● Produced and distributed owner’s statements, cash flow, expense and income registers

● Created, maintained and monitoring of annual budgets

● Maintained main bank accounts, including writing checks, maintaining accurate account balances, debt collection and stop payments.

● Coordinated provisions for facilities of main service and commercial complex.

● Building and Maintenance- custodial service- vendors- on-site personnel

● Managed and coordinated all aspects of leasing programs

● Scheduled appointments by phone, email, & referrals, and met with prospective clients, staff and vendors

● Followed up with feedback to the owners on changes in occupancy or prospects.

● Created text and layout of websites, brochures, fliers, billboards, signage and merchandise; arranged for printing, distrubution

● Negotiated contracts with wide diversity of addendums.

● Trained, supervised and evaluated staff, enabling them to improve skills and achieve work objectives.

● Maintained rapport and professional effectiveness with diplomacy under conditions of stress and ever-changing demands.

● Consistently maintained a clean, attractive, well-organized office and well-organized stockroom, assuring that supplies were accurately replaced, restocked in concordance. Customer Relations / Problem Solving

● Effectively managed property staff by encouraging pride in performance, and training staff in problem solving and teamwork.

● Handled problem tenants with patience and

sensitivity

● Greeted clients and determined their specific

needs

● Developed loyal customer base and increased sales volume through personal attention to clients.

● Demonstrated opportunities to save money and time in proper procedures.

● Revised and reviewed clients billing

systems.

● Comparative market research of housing and business opportunity planning.

● Stay current on housing code’s and commercial

development relevant to client’s and community needs.

● Research current market conditions affecting clients’ homes, local business owners, and housing financial strategies.

● Maintain positive rapport with law enforcement and legislative branches and especially military armed forces.

Social Media

http://linkedin.com/in/crystal-floyd-192231a8

https://m.facebook.cam/public/Crystal-Floyd

@CanYouDigItvb

https://instagram.

com/crystal.floyd

igshid=OGQ5ZD

c2ODk2ZA==

Work History

01/23-current. Associate Broker. Exp Realty-John Mathew Team. Plano, TX 11/20-current Broker Owner Crystal Clear Realty, LLC Rowlett, TX 01/21- 09/21 Managing Broker Rentals America Texas McKinney, TX 03/20-12/20 Recruiter /Coach Texas Urban Living Dallas, TX 08/19-03/20 Recruiter /Coach Mersaes Real Estate Garland, TX 04/08-07/19 Broker Owner Real, LLC Columbia, MO

11/17-05/18 Comm. Property Manager TKG MGT, Inc. Columbia, MO 10/16-8/17 Property Manager MPI/CHC Columbia, MO

10/16- 8/17 Broker Officer Weichert Realtor Columbia, MO 10/15-10/16 Property Manager. Property Resource Assoc. LLC Columbia, MO 01/15 - 01/16 Operations Manager Breckinridge Group, LLC Columbia, MO 04/14 - 12/14 Broker Sales House of Brokers, LLC Columbia, MO 01/14 - 04/14 Management Campus Housing, The Den Columbia, MO 10/13 - 01/14 Assistant Manager. Copper Beech Townhomes Columbia, MO 10/12 - 10/13 Management. Asset Campus Housing,The Domain Columbia, MO 12/12 - 10/13 Broker Sales Century 21 Advantage Columbia, MO 10/12 – 05/17 Founder / Coach Columbia Elite Volleyball Columbia, MO 07/12 - 11/12 Asst/ Acct Manager Forest Village / Woodlake Apts Columbia, MO 04/10 - 11/10 Assistant/Broker Michelle Fanning-Jacobs ReMax Columbia, MO 07/05 - 04/08 Managing Broker Property Professionals Management Columbia, MO 06/04 - 04/05 Assistant Manager First Management Inc. Columbia, MO 08/02 - 04/04 Manager Boone Property Management, Inc. Columbia, MO References supplied on request.

Proven Experience

Management: Experience in real estate sales, property management, communication, leasing, supervising others, employee relations, with a strong customer service professional's mentality. ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following, and other duties as assigned by Upper Management / Owner(s). *Making the property a success – financially and aesthetically.

*Maintaining and/or increasing occupancy

*Facility Management in conjunction with Maintenance Supervisor

*Public relations

*Team building

*Supervision of capital improvements

*Rental Procedures

*Inspections

*Review and approve all applications (Meet company criteria)

*Move-in process

*Screening, interviewing and hiring for all positions

*Employee Review process

*All residential relations (Resident retention, services, on call maintenance, social activities, quality of service)

*Budget control (yearly budget)

*Rent Collections (current, future and past residents)

*Preparation, accuracy and timeliness of all financial, administrative and maintenance reports

*Marketing

*Other duties as assigned or required.

Marketing/ Brand Management:

• Demonstrate excellent customer service and communication skills • Project a positive and professional image • Recognize potential customers and actively seek new opportunities • Creatively determine customer needs and exceed their expectations • Show apartment homes to prospective customers • Responsible for accuracy of security deposits, rent payments, and other miscellaneous fees • Verifications of application information • Implement resident recruitment and retention strategies • Understand the benefits, features, availability, and cost structure of the property

Financial:

● Accounts payable and receivable.

● Collections

● Detailed Financial statements

● Budget preparation, execution and monitoring

● Vendor contract preparation, oversight and negotiation

● Real estate contracts - drafting, negotiations, oversight and audits

● Bank reconciliation, monitoring and fee collection

● Credit reporting, monitoring and screening

● Excel spread sheet data compilations

SKILLS: Enthusiastic; excellent organizational, communication and interpersonal skills; effective negotiator. Resourceful and self-confident; Aware of and compliant with all standards, rules and regulations governing the assigned position and with all policies and procedures. Ability to handle financial, personnel and client information in a confidential manner. Knowledge and respect for diverse cultures/lifestyles. Professional attitude/appearance, especially under stress. Ability to compile data and report comprehensively. Banking online, mobile app and ACH expert. Knowledge and use of social media platforms. Skillful speaking and copy writing for public relations and advertising. Electronic locks, key systems, lockboxes, and alarm systems proficient. Ability to type 35 words per minute with accuracy. 10 key by touch. Fax/scan/print/ copy machines. Multi line phone system with answering service and multiple cell carriers. Banking services software programs. Highly efficient and quick learning.

Knowledge of Windows OS, Microsoft Office OS. QuickBooks, Realpage, Yardi, Rent-Roll, Onesite, Entrata Property Solutions and Rent Manager property management software. DUTIES:

Crystal Clear Realty, LLC – Broker Owner – Texas real estate sales, leasing and investment management brokerage, a remote agency serving DFW, Houston and Austin. Rentals America Texas – Broker Manager – Residential property management franchise based in Arizona, serve the DFW area. Solo build of a brokerage from the beginning to a portfolio of 60 class A properties.

Texas Urban Living - Recruiter/Coach – Residential real estate sales team recruiter and coach of 85 agents with an in house mortgage broker.

Mersaes Real Estate – Recruiter/Coach – Residential real estate sales team recruiter and coach of 85 agents with an in house mortgage broker.

REAL, LLC (Real Estate And Leasing) – Broker Owner – Real Estate Consultant. Investment property management. Real estate residential sales. The Kroenke Group- Commercial Manager - Oversight of the operational aspects of commercial properties, responsible for maintaining the premises and increasing their value personal portfolio consisted of three states. Job duties associated large shopping centers and properties include training and supervising staff, groundskeepers, vendor services, government compliance and repairs. Monitoring financials of mortgage, tax and insurance payments, as well as other bookkeeping activities.

MPI – Rent Manager - Manager of 83-unit broker owned real estate property management company. Leasing, advertising, maintenance supervision, tenant relations, contract development and litigations. Rent Manager tm accounting (payable and receivable), bank deposits, reconciliations, and collections. Owner reports provided weekly. Weichert Realtors, First-Tier – Broker Officer- Residential home sales, commission based. Property Resource Associates – Onesite- Manager of 86-unit luxury townhome community. Leasing, advertising, contract maintenance supervision, tenant relations, vendor contracts, marketing and litigations. All accounting (payable and receivable), bank deposits, reconciliations, and collections. Owner reports provided monthly. One-person office. Aspen Heights – Entrada (Onesite then implemented transition to Entrada)- Accounts Payable, Vendor contracts, Accounts Receivable, collections, security staff monitoring, training and mentoring leasing staff and maintenance supervision, tenant relations and complaints, file audits and litigations. Assist in all aspects of leasing including renewals, move out procedures, security deposit accounting, and bank reconciliations. Management reports provided weekly and monthly. The Den at Columbia – Entrada- New office set up, installation and implementation of phone lines, equipment and property software. Scheduling, training and immediate supervision of Leasing Manager and 11 Leasing Assistants. Online leasing, virtual tours, outreaching and resident events to increase prelease percentage. Grew prelease percentage from 20% to 72% in less than 90 days. Processed over 500 rental applications including guarantors for each applicant in less than 90 days. Performed file audits, accounts payable and payroll. Instruction and supervision of all aspects of leasing, including follow ups with prospective clients, client relations, adhering to the marketing budget and through daily postings on social media websites. Worked hand in hand with Missouri University Student Life and Off Campus Housing, local businesses and organizations to promote community, both on and off property.

Copper Beech Townhomes – Yardi - Accounts Receivable, collections, leasing and email distribution, security staff monitoring, leasing staff and maintenance supervision, tenant relations and complaints, file audits and litigations. Assist in all aspects of leasing including renewals, move out procedures, including online lease signatures with DocuSign. Management reports provided daily, weekly and monthly.

The Domain at Columbia – Onesite- Scheduling and immediate supervision of 12 Community Assistants. Monitored and notifications of tenant relations such as lease violations, resident retentions and resident events to enhance community experience. File audits and maintenance supervision. Leasing and instruction / supervision of all aspects of leasing, including follow ups with prospective clients. Worked hand in hand with local businesses and organizations to promote community, both on and off property.

Campus Apartments – Yardi - Accounts Receivable, collections, leasing and email distribution, security staff monitoring, leasing staff and maintenance supervision, tenant relations and complaints, file audits and litigations. Assist in all aspects of leasing including renewals, move out procedures, security deposit accounting, check scanning and reconciliations. Management reports provided weekly and monthly.

Central Ban company (Boone County National Bank – Banking software -Customer care specialist assisting banking customer with their banking needs using banking computer program and bankcard services national database, with good phone etiquette and internet / computer skills. Michelle Fanning-Jacobs – Multiple Software and programs, Assisted brokers with daily real estate operations. Marketing, client and public relations. Contracts and record keeping. Phones, faxes, email and website monitoring. Advertising, including photos and web page designs. Creative writing of flyers, feature sheets, residential and commercial office space rentals. Receptionist duties answering multi – line phone system, directing clients for multiple offices and schedules. Managed commercial office buildings.

PPM – QuickBooks- Manager of 208-unit fee based real estate property management company. Leasing, advertising, maintenance supervision, tenant relations, contract development and litigations. QuickBooks, accounting (payable and receivable), bank deposits, reconciliations, and collections. Owner reports provided monthly.

Grindstone – Yardi - Assisted manager of student / executive apartment property duties. Leasing, advertising, maintenance supervision, contract development and litigations. Collections, accounting (payable and receivable), bank deposits. Public and client relations. Boone Property Management - Rent Roll- Manager of 750-unit fee based real estate property management company. Leasing, advertising, maintenance supervision, contract development and litigations. Collections, accounting (payable and receivable), bank deposits and reconciliations. Provided 73 monthly owner reports.

Contact this candidate