Yvonne Hendrickson-Ellerbe

*** ******** ****, *********, ** 30016

678-***-**** ad0yf5@r.postjobfree.com

Summary

Dynamic and motivated professional with exceptional communication, documentation, and collaboration skills, with the ability to generate and build positive relationships as a leader and team player; also, a dedicated and disciplined expert possessing the capability to work independently and collectively to achieve organizational goals. Core Competencies

Account Management Cross-Functional Collaboration and Teamwork Training & Coaching Administrative Coordinator Written & Verbal Communication Time Management Data Entry CONCUR Professional Experience

Workers Compensation Case Investigator (January 2023 - Present) Bader-Scott Injury Law Firm, Atlanta, Ga

Reviews Claims Documents and Conducts Follow-Up with Medical Service Providers as required.

• Identifies errors in claimant’s payroll information or medical treatment.

• Schedule and advise the Worker’s Compensation Supervisor of any discrepancies noted.

• Answer telephone inquiries and provide information.

• Maintains detailed filing system containing confidential employee claims information, medical records, correspondence, and specialized reports; ensures that all supporting documentation is filed and maintained in accordance with applicable federal and state guidelines.

• Provides administrative support to Workers’ Compensation legal staff

• Files claims through ICMS systems; Filevine.

Wholesale Closer –Remote

(November 2020 – November 2021)

NewRez Fort Washington, PA

Responsible for assembling, preparing, and reviewing/verifying documents for a loan closing while ensuring all applicable state, federal, and regulatory requirements are met.

• Prepared and reviewed loan closing packages and instructions

• Reviewed closing disclosures for accuracy and completeness.

• Coordinated with Title Company for setting up the closing schedule.

• Monitored the closing and funding.

• Met performance requirement for volume, quality, and timeliness. Title Intake Specialist

(September 2018 – January 2021)

McDonnell and Associates Law Firm Atlanta, Ga

Worked closely with multiple attorneys to review closing packages and schedule.

• Investigated all clients closing packages to ensure completion and accuracy.

• Reconciled and assigned the client’s information with the correct closing package in CMS (Client Management System).

• Coordinated with assigned Attorneys for scheduling closing date and time with clients.

• Performed administrative duties to include, but limited to answering phone calls, office supplies and equipment inventory.

Applicant Services Specialist in the Individual Assistance Cadre

Federal Emergency Management Agency—Atlanta, GA (F.E.M.A.)

(April 2016- March 2020)

• Input data of personal information for disaster victims to receive governmental financial and housing assistance.

• Prepared travel arrangements through CONCUR system for travelers, personal appearances, FEMA personnel.

• Knowledge of laws based on each state’s FEMA guidelines; DTA responder tracking for national travel information.

• Deployment based on natural disasters in various cities Independent Real Estate Foreclosure—P/T

(April 2016- November 2018)

Greystone Consulting LLC. Antioch, Tennessee

Responsible for taking pictures of real estate residential or commercial properties that were under foreclosure or pending to be foreclosed.

• Submitted documents to the clients/mortgage companies that requested information on properties.

• Manage accounts that were foreclosed and submit information to banks for update on properties

• Submitted photos of properties to mortgage companies for viewing purposes based on tenant occupancy

File Clerk: Veteran's Administration

(June 2017 – November 2018)

Oxford Government Consulting / Veteran's Administration Maintained confidential files for veterans through correspondence of visits to Administration.

• Files were reviewed and filed according to documents received from vets.

• All files had to be filed according to VA filing system, accuracy and time date recorded filed.

• Files consisted of medical records, photos of war, personal photos, and education and just in visit correspondence letters of request filed in veteran's file of confidentiality

• Documentation scanned and filed into VA filing system

• Facility Manager / Retail Store Manager / Shipping Agent / Courier (October 1996 – 2016) Federal Express Corporation - FedEx Office Atlanta, GA

(October 1996 –December 2016)

• Handled daily operations / ensured staff coverage / machine operations.

• Maintain budget; payroll; human resources; sales / promotions.

• Perform administrative tasks; maintained records; handled personnel issues.

• Interview prospective employees for the FedEx retail store

• Possess advanced supervisory and customer service skills necessary to work with a diverse customer base. COMPUTER SKILLS AND SOFTWARE

• MS Office: Excel, MS Word, Outlook, Apple Mac, CONCUR government Travel systems

• NewRez systems used: XDoc, Epic Management Systems, Insight, Closer Pipeline

• McDonnell and Associates Law Firm system used: Client Management System (CMS)

• SalesForce, V-Look up, Pivot Tables, CRM,

• Payroll, ADP, Kronos

EDUCATION

Business Administration Certification Sandford Business of Atlanta 2006 Advanced Career Training associate degree 2008

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