ANGELA F. SWAILES

**** *. ******* **

Peoria, AZ 85345

480-***-****

ad0yf0@r.postjobfree.com

Summary:

Proficient in all Microsoft Office Programs, Impact, Soft Pro Select, SmartView, RealEC/InsightClosing MS Word, and Outlook, FAST, AIM/SURECLOSE, and Excel, QuickBooks, Microsoft CRM 3

Strong knowledge of standard concepts, practices, and procedures within the escrow/title industry field

Strong client relations and organization skills

Discrete, Sensitive of Privacy Issues

Customer Oriented and Motivated

Honesty, integrity, team player

Effective communicator with strong interpersonal skills, written and verbal

Ability to anticipate and solve problems

Responsive to client inquiries in a professional and proactive manner

Works with a sense of urgency in a fast-paced environment

Strong ability to prioritize, organize

Communicate details concisely and consistently

Persistence and overcomes obstacles

Self-starting, goal-oriented strategist whose confidence, perseverance

Ability to scan through documents quickly and accurately

Professional demeanor, telephone etiquette

Oct 2018 – August 2022 Escrow Specialist Processing Unit (EPRO) Fidelity National Title Group

Cindy Roddy EPRO Manager

3410 E University Dr #200, Phoenix, AZ 85034

HR Contact: Jocelyn Kuntz ad0yf0@r.postjobfree.com 209-***-****

Review purchase sale agreement contracts (data entry)

Complete and processed all pertinent information into Impact

Communicate details concisely and consistently with Escrow Officers

Successfully handled research for clearance of title May 2015 - June 2018 Escrow Assistant

Fidelity National Title Goodyear Branch Arizona

Melissa Tarazon / Gabriela Soto Asst. Branch Manager/Escrow Officer 2440 N. Litchfield Rd., Suite 200, Goodyear, AZ 85395 623-***-**** ad0yf0@r.postjobfree.com

Process escrow files from open to close

Buyers and Sellers – Signing / Closing table

Communicate details concisely and consistently with all parties during the escrow

(Sellers/Buyers, agents/Brokers, Attorneys/CPA, Lenders/Investors)

Balanced files, disbursements, wire transfers

Operations of banking

Review purchase sale agreement contracts and Loan/Refinance

Complete and processed all pertinent documents for closing

Successfully handled research for clearance of title July 2012 – May 2015 Customer Success Manager

OpentTech Alliance, Inc. Phoenix, AZ

Contact Person: Mike Connolly, EVP Corporate Development 602-***-****

Collaborate and work as part of a team with the Business Development Managers, Customer Success Managers, Call Center Supervisor, Recruiting, Training and Retention Manager and Team Leaders, Supervisor, Set-Up Training, Customization and Support Managers

Develop new relationship and networking with new customers

Maintain daily communication with customers via quality control with coaching session for Storage Counselors

Monitor phone activity in the system to ensure proper handling and adherence to policies and procedures

Resolve escalated calls and customer's accounts maintenance issues to include immediate feedback to associates

Oversee the day-to-day operations to ensure customer’s information for their storage facilities are updated

Identify and resolve problems in a timely manner

Gather and analyzes information skillfully and develop alternative solutions

Assisted with the call center answering phones process payments for storage units and reserved units.

May 2005–May 2011 Escrow Officer/Assistant/Commercial Escrow Officer Asst. Pacific Northwest Title, Portland, (First American Title) OR Contact person: Danielle Easton, Branch Manager 503-***-****

Represent Pacific Northwest Title of Oregon (PNWTOR) as speaker regarding

"What is Escrow" for the New Buyer's 101 Home Buying class through the Portland Housing Center

Communicate details concisely and consistently with all parties during the escrow closing (Sellers/Buyers, agents/Brokers, Attorneys/CPA, Lenders/Investors)

Processed for commercial transaction daily operations of banking

Filed and retrieved corporate documents (LLC, LPLLC, Articles of Incorporation)

Review purchase sale agreement contracts for Commercial/Residential, Subdivision, Biz Opportunities (Opps), 1031 Exchange and Loan/Refinance

Complete and processed all pertinent documents for closing

Successfully handled research for clearance of title

Prepared monthly escrow open/close reports for in house administration February 2000 – April 2002 Certified Escrow Officer Mara Escrow, Beverly Hills, CA, Contact person: Dave Brooks 310-***-****

Processed and prepared all documents for apartment buildings, industrial buildings, shopping centers

Audit all files in preparation for closing

Prepared Grant Deeds, Quit-Claims, Homesteads/Abandonment, Notes/Trust Deeds and Assignments, Subordinations, Substitution of Trustee and Full Reconveyance

Ordered hazard insurance, termite reports, home protection policies and all other associated demands to consummate a successful close of escrow

Responsible for special handling and preparation of interest-bearing accounts

1099 reports, trust accounts, and all deposits, disbursements, reconciled bank statement for month end.

Professional Accomplishments:

Professional Designation Certified Escrow Officer, 2001(California) Escrow Certification Courses I, II, III (California & Oregon) 2005 Secretary of the Board of Directors of the Oregon Escrow Council 2002 President of the Los Angeles Escrow Association 1998 California State Delegate to the American Escrow Association (AEA) Publication:

Timeline Article in the Los Angeles Times, August 4, 2002 – Real Estate News, Trends and Consumer Advise

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