Diana M. Carlstrom

*** *. **** ****** // ********* 109 // Tampa FL 33609

815-***-**** // ad0ye9@r.postjobfree.com

Confident, adaptable, and result oriented professional comfortable working with large groups of people or independently on projects. Outgoing personality allows for strong one-on-one personable relationships with clients and co-workers.

Areas of Expertise

• Hospitality - including exceptional service and a welcoming environment to their customers or guests

• Customer Relationships - including developing personal and professional rapport while retaining and increasing business growth

• Office Management - including team leadership qualities, professional organization, and client coordination and project development

Professional Experience

Ciccio Restaurant Group January 2013 - November 2023 Green Lemon Restaurant - Bartender

• Provided excellent customer service to ensure satisfaction with their experience

• Possessed deep understanding of the different types of alcohol and cocktails

• Adapted to difficult situations and worked to resolve any issues with customers that arose

• Worked well with a revolving team and dedicated to the teamwork that makes a restaurant succeed

OHC Environmental Engineering - Tampa FL March 2014 - September 2016 Front Office Manager

- Coordinated office operations and procedures to maintain daily efficiency in an effort to cultivate business growth

- Created work orders for projects to accommodate and meet clients’ individual requirements

- Formulated invoices from service charges and processed client’s payments using Quickbooks, an accounting software program

- Scheduled industrial hygienist’ training seminars and organized their state-issued, corporate, and training certificates. Responsible for the renewal of certificate eligibility prior to expiration Aramark - Tampa FL (Multiple Locations) October 2013 - July 2014 Pantry Manager/Coordinator at Raymond James Stadium

- Supervised game-day operations for a staff of approximately one dozen suite attendants

- Administrated special client requests including logging client account information such as tips and leftover inventory

- Managed end-of-day budgets and processed suite attendant tip sheets Education

Bachelors of Science in Business Management, University of Tampa, 2013