STACY S. HODGE

*** * ****** **** *****, SAHUARITA, AZ 85629

520-***-**** ad0ydx@r.postjobfree.com linkedin.com/in/stacy-s-hodge SUMMARY

Operational leader with a unique combination of human resources (HR) shared services, talent management, recruiting, HR technology, HR operations, and client services experience. Lead enterprise initiatives including program design and governance, vendor management, change management, business process transformation, and workforce transition. Through close partnership with business leaders, identify process gaps, develop solutions, and determine return on investment (ROI) for human capital planning, budgeting and deployment decisions. Driven, consistent, customer-centric and authentic business, people and culture partner. Workday, ServiceNow, Ceridian, and ADP proficiency. PROFESSIONAL EXPERIENCE

PRINCIPAL CONSULTANT - HUMAN RESOURCES, Remote 3/2023 - Present Collaborate with key stakeholders, business partners, and IT professionals to strategize, implement, automate, optimize, and refine processes across HR Technology Solutions across the talent life-cycle. Oversee the successful adoption of Applicant Tracking Systems

(ATS), Learning Management Systems (LMS), Human Resources Information Systems (HRIS), and Performance Management platforms, harnessing technology to fortify processes, drive cost savings, streamline efficiencies, and enhance Return on Investment

(ROI).

● Dental Client - 5000 Employee Organization with 300 Locations across the US. Provide HR Tech Strategy and System Design for HR Processes to drive efficiency, automation and improved user experience across the Ceridian Dayforce Platform. Implemented HireRight resulting in 100% improvement in I9 Compliance and automated I9 Administration. Automated Annual MVR Audit Process for 400 employees leveraging technology to support policy administration and compliance. Designed & Developed the HR Ops Support Model for System Administration and Employee Support.

● Plastic Surgery Client - 500 Employee Organization with 28 Locations (US, Canada, London). Provide project leadership and vendor management across the HR Function to reduce redundant systems, lead process design and leverage technology to support the full talent lifecycle to include Payroll, HRIS, ATS, LMS and Performance Management. WAYFAIR, Boston, MA - Remote 1/2020 – 3/2023

Associate Director, Global Employee Resource Center (HRSS) Design and launch HR shared services function for 15K employees across Canada, the US, and EU. Establish three centers of expertise

(Leaves of Absence and Accommodations under the ADA, HR Policies and Programs, and HRIS System Support). Lead, coach, mentor and develop a global team of 45, across five centers of expertise including senior managers, managers, senior associates, and associates.

● Establish standards and procedures for handling employee questions, transactions, and administration of HR programs.

● Provide strategy oversight for optimization of HR service center processes. Defined OKRs and lead high performing teams to deliver results with agility, provide consistent policy administration, and drive continuous improvement at scale.

● Manage vendor partnerships to ensure service level agreements (SLAs) are met, protocols are followed, and work-flows are mapped to enable technology to support the processes.

● Collaborate with subject matter experts in Global Employment Practice, Benefits, Total Rewards, and Internal Mobility to promote and improve overall strategy and operational performance.

● Deploy ServiceNow case management system as an enabler to consistent HR case management, leave of absence (LOA) administration, key performance indicator (KPI) insights, and service delivery. Design net promoter score (NPS) survey to track and measure employee satisfaction (ES) resulting in 72 NPS.

● Lead HR change through complex process mapping, continuous improvement, communication, and planning to drive organizational adoption of the HR shared services model.

● Implement unemployment solution resulting in $2.1M in payroll tax credit with a 96%-win rate and 98% compliance rate.

● Mitigate I-9 compliance risk through implementation of Fragomen integrated I-9 solution, resulting in improved compliance and reporting.

● Leverage technology and trusted partnerships to develop self-service reporting dashboards, providing real time data insights to HR shared services people operations.

STACY S. HODGE PAGE 2

BROADPATH, Tucson, AZ - Hybrid 11/2017 – 1/2020

Director, Recruiting and Human Resources

Led HR, Recruiting, Licensing, and Certification teams (25 steady state with a surge up to HC of 45 for seasonal hiring). Oversight of people operations across Talent Acquisition and Human Resources.

● Maintained less than 5% expense as total cost of revenue, and reduced cost per hire (CPH) by more than 40% through automation and process improvements.

● Staffed 5,000 licensed insurance agents nationwide in ~75 days to accommodate 45-day open enrollment for 40 clients including Humana, BCBS, Cigna, Centene Corporation, AvMed, and United Health Care.

● Eliminated third-party spend by $300K through workflow redesign. Achieved $500K in cost savings through vendor consolidation and negotiation of pre-employment services.

● Ranked eighth in company size and 17th overall of 175 companies for 2019 Talent Board Candidate Experience Benchmark Survey.

● Successfully launched BOOST (Build Our Own Sales Talent) program to fill the talent shortage of licensed insurance agents.

● Partnered with Operations, Sales, Recruiting, HR, and IT to develop OKRs, KPIs and robust reporting. Managed staffing and capacity planning.

ADP, Roseland, NJ - Remote 12/2012 – 9/2017

Director, Human Resources Solutions and Technology, HR Strategy and Planning Led global HR Centers of Excellence (COE) team driving talent acquisition systems optimization solutions.

● Designed, implemented, and managed the global talent acquisition support function. Facilitated business requirements gathering sessions and leveraged client relationships to collaborate and drive operational success.

- Two platforms (Virtual Edge and ADP Recruiting Management), 30 countries, 60K associates, 20K end users, and three system admins.

- 86% support cases were resolved within service level agreement, 75% within 24 hours of receipt, 250 cases per month.

● Global Talent Acquisition Process Optimization Work Stream – Reduced time-to-fill (TTF) by three days and CPH by 3%.

● Talent Acquisition Global Process Design – Developed a OneADP/global process for EMEA, APAC, Canada, and Global Shoring Solutions.

● Managed vendor partnerships across the global talent acquisition function to include WOTC, ATS, Previsor, and HireVue.

● Worked with HRIS, HR program managers and technology teams to deliver solutions.

● Certified Advocate for ADPWorks, powered by Jive – Self-appointed early adopter turned Certified Advocate and Change Agent.

● 2017 ADP Heroic Award from Division Vice President of HR – Virtual HR Summit and 2016 ADP Innovation Award. Global Talent Acquisition Systems Project Manager

Provided project management and comprehensive business analysis inclusive of conceptual design documentation, risk analysis, stakeholder analysis, test plans, testing results, etc., and assessed risk areas and process gaps.

● Translated business process into a business or functional requirements document for IT. Provided IT translation into business process and workflow. Built client relations by establishing productive and reciprocal relationships globally.

● Led the talent acquisition optimization project and the global data governance project with a focus on work flow optimization and lean process improvements. Led the technology sub team for profile rationalization project.

● Led cross-functional subject matter expert (SME) teams for sourcing and talent acquisition to leverage best practices and knowledge sharing across the organization. Leveraged SMEs and business partners (i.e. HRIT and HR shared services) for co-design on future state processes.

● Responsible for vendor management and maintaining win-win long term relationships with key strategic vendors (CRM, VirtualEdge, TMP Pathways, Sourcepoint, HireVue).

RYDER SYSTEM, INC., Miami, FL 3/2009 – 12/2012

Director, Talent Management Systems and Support

Program manager for a $4.5M portfolio of enterprise initiatives encompassing continuous improvement, system implementation, change management, communications, and training (LMS, succession, and performance). Managed 17 direct reports. Honored as Client of the Year by ADP (2009).

● Successfully implemented CSoD learning management system for 15K employees including program leadership, project management, and business process redesign, resulting in an annual savings of $281K.

● Built and led a new department of 13 people within talent management, focused on project management, Workforce analytics and talent management systems selection, implementation, and optimization. STACY S. HODGE PAGE 3

Senior Manager, Recruiting Services

Achieved a 25% reduction in executive search placement fees through implementation of the talent supplier portal, an annual savings of $1.5M leading a team of recruiters and system administrators.

● Selected, designed, deployed, and managed the ATS for talent acquisition which included integration with pre-employment screening providers, WOTC/TCS, E-Verify, and Previsor.

● Implemented multi-module talent acquisition system resulting in annual ongoing savings of $2.1M through the net reduction of contracting fees, vendor cost control, manual processes, and software costs.

● Coached seven recruiting managers and staff of over 40 recruiters in the use and optimization of ATS, resulting in improved time-to-fill of 15 days, and improved compliance in recruiting process by more than 60%. Led central support recruiting function. Leveraged my leadership and influence skills to drive system adoption.

● Achieved an annual savings of $198K through the automation of business processes in staffing and the elimination of administrative overhead support.

AUTONATION, INC., Ft. Lauderdale, FL - Hybrid 5/2003 – 1/2007 Recruiting Operations Manager and Human Resources Operations Consultant Led recruiting team of 10 who fulfilled full-cycle recruitment processes including sourcing, cold-calling, prescreening, behavioral based interviewing, offer process, and reference checks for approximately 15K annual hires.

● Implemented and managed Absolute Hire (ATS) for talent acquisition, integrating recruiting for four regions and giving visibility to KPIs.

● Provided oversight of the pre-employment process including assessments, background checks, and drug screens, integrating all processes into the ATS.

● Managed multiple projects in both the HRIS-Payroll and Human Resources Departments including pre-employment and adjudication process for all corporate and field locations (compensation, pre-employment services, and applicant tracking). OFFICE DEPOT, INC., Delray Beach, FL - OnSite 5/1993 – 12/2002 Customer Service Manager and Customer Relations Supervisor West coast call center consolidation project manager for five locations. Provided process mapping and design to ensure successful cutover and client migration for national accounts. Demonstrated engaged leadership and detail orientation to deliver on-time transition. Partners with regional sales teams to deliver exceptional customer support driving customer success.

● Utilized turnaround management skills to transform & inspire least productive associates to highly motivated, self-managed team players. Interviewed and selected staff. Collaborated with HR, IT, Marketing, and Warehouse Operations.

● Produced an on-line national training program for 800 customer service representatives. Created and implemented incentive programs. Responsible for communications across the enterprise, internally and to the client. Recognized as CSM of the Year.

● Selected to implement the Wilke-Thornton consumer response system. Responsible for development of hierarchy, standardized responses, and reporting. Developed the customer relations messaging system which resulted in faster response time to customer feedback.

EDUCATION

Over 100 credits toward Bachelors in Recreation Program Management, WASHINGTON STATE UNIVERSITY (WSU), Pullman, WA TRAINING AND CERTIFICATIONS

SWP and HCS, AIRS (CIR, PRC, CDR Certifications), Certified ATS System Administrator (Virtual Edge and ADP Recruiting Management), Certified Predictive Index Analyst, Certified Leave Management Specialist, Workday, and ServiceNow Proficiency. Ceridian Dayforce, Paychex, HireRight.

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