Technical Support Desktop

BENSON OWUSU

ACCRA, GHANA ***

+233********* ad0ydc@r.postjobfree.com

PROFESSIONAL SUMMARY

Competent IT Professional well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.

SKILLS

• Staff education and training

• Desktop support

• Application support

• System Configuration

• Data recovery

• Technical documents comprehension

• Software diagnosis

• Training & Development

• Self-motivated professional

• Debit and Credit Management

• Cash Handling

• Flexcub

• Bank Security Issues

• Network Hardware and Software

Maintenance

• Hardware and Software Installation

WORK HISTORY

GCB BANK PLC.

Samreboi Branch Nov 22 – Present

Personal Banker

Back Office Teller

• Liquidation of payment orders.

• Scanning of other bank’s cheques

• Passing of general ledger entries

• Issuance of cheques and savings withdrawal books to customers

• Printing of bank statement for customers

• Checking customer’s balances in their accounts for them

• Issuing of payment orders to customers

• Stock keeping

AGROECOM GHANA LIMITED

FIEID TRAINER Samreboi C.

• Collection of Data

• Farmer Training

• Farm Mapping

• Internal Monitoring

• Coaching

• Child Abuse Monitoring and Remediation

SAMARTEX TIMBER & PLYWOOD COMPANY LIMITED

IT Technical Support Samreboi, Ghana January 2015 - December 2018

• Helped department set up equipment for meetings, events and operations.

• Configured hardware, devices and software to set up work stations for employees.

• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Removed malware, ransomware and other threats from laptops and desktop systems.

• Maintained servers and systems to keep networks fully operational during peak periods.

• Patched software and installed new versions to eliminate security problems and protect data.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Created help desk tickets, troubleshot and resolved desktop issues.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.

• Coordinated with telecommunications providers to discern and address third-party outages and related impacts.

• Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.

• Delivered onsite technical support for employees.

• Maintained and operated AV equipment for use during internal presentations and client- facing events.

• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

EDUCATION

ASSOCIATE OF SCIENCE Information Technology

University of Education

Winneba, 2022

HIGH SCHOOL DIPLOMA

Diabene Senior High Technical

Sekondi-Takoradi, Ghana, 2011

REFERENCE

GCB BANK PLC, Samreboi, Branch.

Mr. Francis Owusu-Nyame (Operations Manager)

Tel +233*********, +233*********

E-mail: ad0ydc@r.postjobfree.com

Mr. Kelly Smith (HOD, Samartex Co. Ltd, IT Department) Tel +233*********

E-mail: ad0ydc@r.postjobfree.com

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