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Scheduling Coordinator Customer Services

Location:
Brooklyn, NY
Posted:
November 08, 2023

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Resume:

MARIA CHANEL BRAGANZA

Union, NJ *****. 908-***-****. ad0yda@r.postjobfree.com

Qualifications Profile

Skilled professional with proven success record and hands on experience in working with major clients and management to develop and implement innovative solutions and mitigation plans. Strong ethics, flawless interpersonal communication skills, attention to detail, and highly adaptable

Work Experience

November 2018- Present

Hub Senior Payroll and Scheduling Coordinator

United Ground Express, Newark, NJ

Manages daily staffing and overtime confirmations for the Global Customer Services Operations team

Analyzes and validates Payroll records for 600 employees in accordance with Company policy and CBA

Analyzes Payroll discrepancies and resolves pay adjustments

Monitors daily correspondence from employees regarding payroll and scheduling and identifies satisfactory resolutions

Responsible for monitoring and analyzing employees’ use of Schedule Swap Privilege monthly to ensure restrictions are met in accordance with Company Policy

Optimizes schedule reporting based on upcoming time off request

April 2017- November 2018

Production Coordinator

United Airlines, Newark, NJ

In charge of communication between internal departments and kitchen facilities in situations related to crucial aircraft and flight changes

Executed and distributed reports for Internal use to increase efficiency of flight tracking, schedules updates and ad-hoc modifications

Responsible for generating all required documentation, i.e.: Catering invoices for the Production team

March 2016- April 2017

Production Associate

United Airlines, Newark, NJ

Handled Airline food by specification and sanitized workstation in accordance with food safety procedures.

Operated various tools and/or machines necessary for production

Lead and supported shift teams for better and efficient production to meet delivery schedule and food specifications.

Trained employees in specific workstation for proper handling and preparation of exclusive catering request.

June 2015- March 2016

Crew Member

Dunkin Donuts, Union, NJ

Effectively executed restaurant standards and marketing initiatives

Completed cash transactions and closed sales

Prepared all products following appropriate recipes and procedures

Led and supported shift team to ensure proper handling of food and service

October 2014- December 2014

Billing Associate

LBPSC, Philippines (Manila Intl Airport Authority)

Computed monthly statements and billed Airport concessionaires accordingly

Formulated and reported credit memos

Resolved inquiries regarding billing statements

Organized and filed billing statements

Recorded and reported outstanding billing cases to management

Education

Divine Word College of Legazpi, Philippines

Bachelor of Science, Management and Accounting

Graduated April 2014

Online Courses

Data Analytics

https://www.coursera.org/account/accomplishments/certificate/56DF64VUZYBM

Excel Basics for Data Analysis

https://www.coursera.org/account/accomplishments/certificate/AJVFCJRMFQJE

Quality Assurance

Skills

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Schedule Source

ADP

JIRA

Language Skills

English (Fluent)

Tagalog (Fluent)

References upon request



Contact this candidate