Patient Care Operations Manager

Aaron L. Vanzant

Atlanta, GA 678-***-**** https://www.linkedin.com/in/aaron-l-vanzant/ *********@*****.***

17+ Years Successful Experience Leading Teams in both Military and Private Industries; Executive Operations, Planning, Execution, Strategy, Engagement, Clinical Operations, Budget and Forecasting, Programs Development, Change Management, Workforce Planning, Process Improvement, Vendor Relations, Clinical Case Review, Case Management, Staffing and Development, Clinical Administration, Risk and Compliance, Patient Care Delivery, Diversity Training, Leadership, Organizational Behavior, Performance Management, Microsoft Office, MS Visio

PROFESSIONAL EXPERIENCE

Veterans Evaluation Services (VES), Atlanta, GA February 2019 – October 2021

Clinical Intake Specialist

●Partnered directly with the Regional Clinical Director and internal and external stakeholders, ensuring alignment in reviewing and preparing enrollment agreements with physician practices resulting in a 92% patient satisfaction rating

●Developed strategic business relationships with internal and external stakeholders to devise and provide sustainable contracts, fee schedules, and claim resolutions

●Utilized data analytics to identify trends and recommend data-driven solutions to VES providers, increasing active participation and success rates by 80%

●Developed standard operating procedures to standardize patient data management practices through patient demographics, insurance coverage verification, medical referrals, and office inventory tracking

●Streamlined medical records and flow chart execution in MS Visio, maintained database activities, and developed best practices ensuring HIPAA compliance

United States Army – Various Installations February 2006 – October 2018

Emergency Healthcare Operations Manager “Senior Enlisted Advisor” April 2013 – October 2018

●Served as a trusted advisor for military senior executive leadership on confidentiality of medical operations matters; focused on strategic planning, program coordination, policy interpretation, performance metrics, and organizational improvement

●Led 10 – 17 direct reports, provided coaching and mentoring; supervised career development, retention, learning development, team development and managed a $350K

●Utilized advanced learning theories and technologies to develop a blended learning experience and strategic planning of the vaccination program “Marne Thunder”, achieving the required 90% vaccination rate 30 days prior to the deadline

●Analyzed the Installation Management Command inspection reports to extrapolate and benchmark the historical trends achieving a $1.6M cost savings in facility upgrades

●Collaborated with internal and external stakeholders to create and implement a training program for medical professionals resulting in a 100% incident-free training year by incorporating team performance assessments, needs analysis, and quality controls

●Implemented and monitored patient medication treatment, care plans, and quality assurance in compliance with regulations and laws; developed nursing SOP improving patient satisfaction rates by 30%

Healthcare Manager “Senior Enlisted Advisor” February 2006 – April 2013

●Conducted monthly and yearly staff training sessions on 30 clinical protocols, increased customer service satisfaction rating from 81% to 95%, well above the Army average; slated as one of the top medical facilities in the Department of Defense

●Managed and evaluated the internship program; engaging students for individualized instruction regarding clinical observation assessment and education standards for 3800 interns/student

●Managed daily operations at Patch Barracks healthcare facility, serviced over 20K service members and families daily; operations included staff scheduling for 45 workers, budget management of $250K+ and regulatory compliance

●Led the comprehensive review; analyzing and presenting findings, implementing solutions for 1300 adolescent immunization and school physicals; improving the installation immunization rates by 20%

●Conducted performance evaluations midterm/yearly provided coaching and feedback to 10 direct reports, evaluated the strength of the military force; identified potential new leaders of the Army

●Delivered training materials and program content for 11 Basic Life Support (BLSW) renewal sessions; enhancing the skills and knowledge of over 150 medical professionals; reinforcing their ability to provide effective care in critical situations

EDUCATION & TRAINING

Education:

Bachelor of Applied Sciences (BAS), Healthcare Management Georgia Military College

Associates of Applied Sciences (AAS), Allied Health Sciences Georgia Military College

Training & Certification:

Basic Leaders Course

Emergency Medical Technician-Basic

Leadership and Management Development Course

Equal Opportunity (EO/EEO) Leader Course

Global Diversity and Inclusion

Composite Risk Management

Field Sanitation Course

Military Healthcare Specialist Course

Emerging Nurse Leader Institute

Occupational Hearing Conservationist (COHC) - ID# 486647

Certified Medical Administrative Assistant – ID#55328JC

Technical:

Microsoft Office Suite 365, Digital Training Management System (DTMS), Military Health System Genisis (MHSG), Medical Protection Systems, (MEDPROS), Defense Medical Human Resource System-internet (DMHRSi)

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