SUMMARY
Professional Loan Specialist who is well rounded in consumer financing, loan administration, and customer service. Exceptional analytical skills, with the ability to examine and understand business needs and deliver comprehensive, actionable reports while exceeding stringent expectations. Proficient with Excel and knowledgeable of different types of loan IQ systems.
PROFESSIONAL EXPERIENCE
Community Preservation Corporation June 2023 – September 2023
Portfolio Administrator
Set-up new loan files
Administer, monitor and ensure the integrity of loan data within the servicing system
Monitor loan payment changes and upcoming maturities for assigned portfolio
Monitor monthly delinquencies for assigned portfolio
Monitor delinquent and maturing construction loans, seek payment, ensure monthly updates are tracked and prepare legal, acceleration and foreclosure statements
Check for loan accuracies between the taxing authorities and the organization’s information systems.
HSBC Bank November 2021- December 2022
Loan Servicing Assistant
Provide administrative support in the collection and preparation of submitting loan applications with supporting documentation to processing
Input data into database for automated processing of applications
Work with team members in closing department, submitting complete application packages in a timely manner
Monitor the status of each file and ensured accurate and efficient processing through closing
Crossroads Talent Solutions, LLC December 2020- November 2021
Loan Specialist
Assisted and resolved issues that may arise with the process of PPP and RRF loans for full forgiveness
Improved loan applications and documentation by informing applicant of additional requirements
Submit loans for full, partial or denial of forgiveness
Analyzed applicants’ financial status, credit, and property evaluations to determine the feasibility of loans
TD Bank September 2020- March 2021
Loan Servicing Specialist
Assisted with sub doc processing - processing payments on behalf of customers
Fulfilled subpoena requests to ensure customer data provided is verified accurately
Reviewed and edited loan agreements to ensure accuracy
Robert Half/Provident Bank March 2020-August 2020
Loan Servicing Specialist
Recommended loan approvals and denials based on customer loan application reviews
Conducted research and analysis of loan issues and provided solutions
Analyzed data to inform customers of their mortgage loan process
PHH Mortgage Services March 2019- March 2020
Customer Resolutions Representative
Assisted and resolved issues that may arise with mortgage loan servicing
Analyzed data to inform customers of their mortgage loans such as bankruptcies and modifications
Processed payments and provide options to bring loans current
Conduent Inc September 2018- February 2019
Benefits Administrator
Administered health and wellness benefits to our client’s employees for AOE
Assisted the customers and employees on details of the benefits programs
Resolved all benefits related queries from employees and other human resources contacts
Towers Watson August 2018- September 2018
Benefits Administrator
Assisted the human resources to educate the employees on the various benefits programs
Processed new hire paperwork, updated benefits enrollment information and communicated with employees regarding changes to their health care plans
Assisted in coordinating open enrollment activities such as mailing out materials, scheduling meetings and aiding during open enrollment periods
EDUCATION
Bachelor of Science Degree in Business Administration Kaplan/Purdue Global University 2017