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Social Media Customer Support

Location:
New Delhi, Delhi, India
Posted:
November 08, 2023

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Resume:

CERRICULUM VITAE

NARAYAN AHIRWAR

ADD:-STREET.NO-3/4

Sangam Vihar Wazirabad, Delhi-110084

M.no- 817-***-****

Email id- ad0ycr@r.postjobfree.com

OBJECTIVE

Seeking an assignment with an organization of repute which offers opportunity to utilize my skills and experience towards fulfillment of goals of the organization.

QUALIFICATION

BOARD/UNIVERSITY

PERCENTGE

CGPA

PASSED

MSW

Global open University Nagaland

69.9

2013

Ayurveda/Yoga

Tilak Maharastra University Pune

52.5

2009

B.A

University of Delhi

39

2008

D. Pharmacy

Bhopal Board (MP)

55.57

2007

12th

Bhopal Board (MP)

60.44

1999

10th

Bhopal Board (MP)

64.2

1997

ACADEMIC PROFILE

OTHER QUALIFICATION

DCA.

WORKING EXPERIENCE

2. years experience in Medicine Supply from jan. 2016 to feb.2018.

They represent the pharma company.

They introduce new products in the market.

The provide complete customer support and service to the customers

They take feedback from their customers on the products.

They take complete care of keeping and reporting the record.

Knowledge of healthcare industries.

Sales and marketing abilities.

The ability to build and maintain relationships with clients.

Adaptability to changes in the industries.

Develop a strong brand identity for your pharmacy local marketing efforts to attract and retain customers. Consider online advertising, social media, and community outreach.

1.6 YEARS EXPERIENCE LIC Insurance company from March 2018 to Sep 2019.

Develop marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing ones.

Breed productive relationships to create a pool of prospective clients from various sources by networking, cold calling, using referrals etc.

Evaluate business or individual customers’ needs and financial status and propose protection plans that meet their criteria.

Work with clients to deliver risk management strategies that fit their risk profiles.

Report the progress of monthly/quarterly initiatives to stakeholders.

Maintain bookkeeping systems, database and records.

Monitor insurance claims to ensure mutual satisfaction.

Achieve customer acquisition and revenue growth objectives.

constantly update job knowledge and learn about new products and services.

Fulfill all policy requirements.

1. YEARS EXPERIENCE ACCOUNT AND LOAN SELLS IN ANMOL CO-OPRETIVE FINANCE SOCIETY FROM Oct 2019 to Dec 2020.

Field sales executives often collect customer contact information, such as their phone number, email and address. They usually do this when a new customer purchases a product or when gathering potential leads for marketing purposes.

increase Lone AND credit card customers as a field executive

Engage and educate customers on product usage

convey brand information to customers and respond to questions/inquiries that arise

responsible for daily/monthly sales targets

Update and manage contact database with accurate profiles, notes, and relevant information.

1. YEARS EXPERIENCE IN SELL OF LOANES AND CREDIT CARDS WITH DSA FROM JAN 2021 TO JULY 2022.

Areas given to him for sources.

Identify sources/lead generation for mortgage loan.

Followed the leads given by the Company initially. (Lead management system).

Daily Reporting.

An ability to build up professional relationships, a spirit of co-operation, and a flexible approach to customers.

Responsible for processing/ documentations of Loans & other financial services.

Ensure meeting Business targets in stipulated time.

Client Relationship Management with Experience, Skills and Qualification

Sales Background e.g. -> personal loan, salary loan, credit card sells.

Sales through bank DSA channel preferred, or Experience of working in a DSA (Direct Selling Agent) of a bank/NBFC.

1. YEARS EXPERIENCE in Star Health Insurance Company FROM JUNE 2022 TO AUG 2023

Answered incoming calls from customers looking to buy insurance and customers with questions.

Maintained personal contact with each and every policy holder of every group policy sold.

Personally sent out premium reminders to customers that were in danger of falling behind in their payments.

Helped customers to implement new health insurance plans over the phone and in person.

Lead a group of associates designated to create a more efficient way to send out premium reminders to clients.

Regularly went to customer sites to train policy holders on how to utilize their health insurance properly.

Made outbound calls to introduce prospects to the company’s health insurance offerings.

Helped take customer service calls when the customer service department was overwhelmed.

Put together packages of introductory material for new clients.

STRENGTH

Good Communication Skills.

Positive attitude

PERSONAL DETAILS

Name : Narayan Ahirwar

Father’s Name : : Sh. Ramchandra Ahirwar

Date of Birth : 10-May-1980

Sex : Male

Marital Status : Married

Nationality : Indian

Language Known : Hindi, English

DECLARATION

I DO HEREBY DECLARE THAT THE ABOVE INFORMATION’S ARE TRUE, CORRECT TO THE BEST OF MY KNOWLEDGE AND BELIEF.

Date:-

Place:- Narayan Ahirwar



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