Ann Yates

Charlotte, NC

Oriented professional with a strong background in sales and customer service within the commission- only travel agency industry. Seeking to leverage my expertise and expand my skills through a part- time position. Proven track record of exceeding targets, building client relationships, and delivering exceptional customer experiences. Adaptable and quick to learn, with a keen eye for detail and a passion for providing outstanding service. Eager to contribute to a dynamic team and contribute to the success of a new venture.

Work Experience

Travel Agent

Own my own agency - Charlotte, NC

April 2018 to Present

Job Title: Travel Agency Owner

As a Travel Agency Owner, I am responsible for overseeing and managing all aspects of my own travel agency business. I am passionate about creating unforgettable travel experiences for my clients and strive to provide exceptional customer service.

1. Business Management: Successfully establish and operate a travel agency, including setting goals, developing business strategies, managing finances, and ensuring legal compliance. 2. Client Relationship Management: Build and maintain strong relationships with clients, understanding their travel preferences, needs, and budget constraints. Provide personalized travel advice, recommendations, and itinerary planning to meet individual client requirements. 3. Sales and Marketing: Develop and implement effective sales and marketing strategies to attract new clients and retain existing ones. Promote travel packages, negotiate with suppliers, and collaborate with partners to maximize revenue and business growth.

4. Destination Expertise: Possess extensive knowledge of various destinations, including popular attractions, local customs, transportation options, visa requirements, and travel regulations. Stay updated with the latest travel trends and industry developments. 5. Travel Planning and Booking: Utilize my expertise and resources to create customized itineraries, including flights, accommodations, transportation, and activities, tailored to each client's preferences. Ensure smooth and efficient booking processes, managing reservations and handling any necessary changes or cancellations.

6. Customer Service Excellence: Provide exceptional customer service throughout the entire travel experience, addressing any concerns, resolving issues, and ensuring client satisfaction. Offer 24/7 assistance to clients during their travels, including emergency support when needed. 7. Industry Networking: Establish and maintain relationships with airlines, hotels, tour operators, and other travel service providers to negotiate competitive rates, secure exclusive deals, and enhance the range of services offered to clients.

8. Technology Utilization: Stay updated with the latest travel industry software, tools, and online platforms to streamline operations, enhance productivity, and offer clients convenient and efficient booking experiences.

9. Financial Management: Develop and manage budgets, track financial performance, and ensure profitability. Maintain accurate records of transactions, invoices, and financial documentation. 10. Continuous Learning: Continuously enhance travel industry knowledge through attending workshops, conferences, and training sessions. Stay informed about emerging destinations, travel regulations, and industry best practices.

Medical Assistant

Atrium Health

December 1993 to May 2018

Job Title: Medical System Assistant - Primary Care Physician As a Medical System Assistant working alongside a Primary Care Physician, I was responsible for providing comprehensive support in a healthcare setting. My role involves assisting with various medical procedures, ensuring adherence to OSHA requirements, and delivering high-quality care to patients. 1. Patient Care: Provide compassionate care to patients, ensuring their comfort and well-being. Assist with activities of daily living, including taking vital signs (blood pressure, heart rate, temperature, etc.), documenting patient symptoms, and addressing their concerns. 2. Medical Procedures: Perform a range of medical procedures under the supervision and guidance of the Primary Care Physician. This includes administering injections, conducting phlebotomy (blood collection), and assisting with minor medical treatments.

3. OSHA Compliance: Strictly adhere to Occupational Safety and Health Administration (OSHA) guidelines and protocols to maintain a safe and clean healthcare environment. Regularly sanitize equipment, dispose of medical waste properly, and follow proper infection control measures. 4. Patient Records: Accurately document patient information, medical history, and treatment details in electronic health records (EHR) systems. Maintain confidentiality and ensure the security of patient records.

5. Communication and Coordination: Collaborate effectively with the Primary Care Physician and other healthcare professionals to facilitate seamless patient care. Communicate patient updates, test results, and other relevant information to the appropriate parties. 6. Patient Education: Educate patients and their families on various health topics, treatment plans, and medication management. Provide clear instructions on post-treatment care, follow-up appointments, and preventive measures.

7. Equipment and Supplies: Monitor and maintain medical equipment, ensuring they are in proper working condition. Manage inventory of medical supplies, restocking as needed to ensure smooth daily operations.

8. Emergency Response: Assist in emergency situations, including performing basic life support techniques, initiating CPR, and notifying the appropriate medical personnel as necessary. 9. Continuous Learning: Stay updated with current medical practices, advancements, and regulatory changes through professional development opportunities, workshops, and ongoing training. 10. Team Collaboration: Foster a positive and collaborative work environment by supporting colleagues, participating in team meetings, and contributing to quality improvement initiatives. Education

University -Diploma in Medical Assisting

King's College - Charlotte, NC

February 1993 to December 1993

Skills

• Patient Care

• Laboratory Experience

• EMR Systems

• Primary Care Experience

• Epic

• Triage

• Medical Office Experience

• Vital Signs

• Venipuncture

• Phlebotomy

• Experience Administering Injections

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