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Customer Service Information Technology

Location:
Calgary, AB, Canada
Posted:
November 08, 2023

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Resume:

Angel Lie Jane G. Lacorte-Legas

**** *** ******** ******* ** T2Z 4X2. 647-***-****. ad0yc8@r.postjobfree.com

PROFESSIONAL SUMMARY

A highly organized professional who smoothly prioritizes tasks while juggling multiple duties and continuous interruptions. The candidate’s skill set includes exceptional communication skills, knowledge of health information technology, patient care coordination and file maintenance. Experienced in working responsively with physicians, dentist, nurses, patients and their families.

SKILLS & QUALIFICATION

- Ability to maintain accuracy while multi-tasking or working under pressure

- Administrative expertise

- Excellent clerical skills

- Strong initiative and focus

- Superb written and verbal communication abilities

- Medical/Dental record management

- Strong background in assisting doctors in minor operative procedures

- Strong background in billings and referrals

- Experienced in clinical setting: ECG, urine dip, autoclaving & wound dressing

- Strong background in customer service

- Ability to utilize Juno EMR, Med Access and Cleardent

- Strong background in using software like CDOM, ACERT, Millennium and Sharepoint

- Experienced in accessing NETCARE

- Strong background in documenting MVA reports

- Computer Literate; MS WORD, MS EXCEL, MS POWERPOINT & OUTLOOK

- Able to type 50 words in a minute

- Can work independently or as part of a team.

- Fluent in English

- Can speak other language (Filipino)

EXPERIENCES:

Medical office Administrator – Health watch Medical Clinic

-Transmit lab orders, tests, physician notes or medical records by fax, record vital signs, and perform ECG’s

- Sterilize medical instruments in an autoclave

- Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies

- Update and maintain patients’ health records

- Assist patients with initial paperwork

- Schedule and coordinate appointment

- Manage receivable and payable accounts and maintain financial records

- Answer patients’ queries and ensure quality customer service

- Call patients to follow up their scheduled appointment

Administrative/ Service Rep 1 – PBAS Group

- Work with the unit in preparing benefit payment packages

- Prepare outgoing mail

- Process incoming mail and distribute it

- Assisting members, via telephone with basic inquires

- Filing

- Pull and prepare files and documents for scanning

- Assist with reception relief as required

- Assist with other administration duties and special projects as require

Administrative Support III – Alberta Health Services (Contact Tracing Department)

- Answering phone calls in Covid line from patients, schools/daycare and facilities.

- Gather personal information and data from the caller to be sent to the investigator

- Sending emails

- Data Entry

- Update and maintain patient’s record

Medical/Dental Office Administrator - Calgary Pain Management Clinic

- Scheduling patients’ dental and physiotherapy appointment

- Answering patients’ queries and ensuring quality customer service

- Update and maintain patient’s record

- Assist patients with their paper works

- Insurance billing

- Typing diagnostic reports

Medical Office Assistant/Receptionist – Revolution Medical Clinic

- Transmit lab orders, tests, physician notes or medical records by fax, record vital signs, and perform ECG’s

- Sterilize medical instruments in an autoclave

- Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies

- Update and maintain patients’ health records

- Assist patients with initial paperwork

- Schedule and coordinate appointment

- Manage receivable and payable accounts and maintain financial records

- Answer patients’ queries and ensure quality customer service

Medical Office Assistant/Admin- Myhealth Walk-in and Comprehensive Care Clinic

(Practicum)

- Greeted and directed patients, staff and families to appropriate locations

- Managed the traffic flow and smooth work processes of the unit

- Ordered acquisition maintenance and return of supplies

- Maintained all unit patient records through effective management in assembling charts for admitted patients and prepared charts

- Performed duties of a receptionist for the unit and answered all phone calls including patient’s intercom calls

Unit Clerk - IMMC Hospital, Philippines

- Greeted and directed patients, staff and families to appropriate locations

- Maintained all unit patient records through effective management in assembling charts for admitted patients and prepared charts

- Assist patients with initial paperwork

- Answer patients’ queries and ensure quality customer service

Medical office assistant/Nurse assistant- De Paz OB-GYNE Medical, Philippines

- Transmit lab orders, tests, physician notes or medical records

- Maintained all unit patient records through effective management in assembling charts for admitted patients and prepared charts

- Assist doctor with minor procedure such us IUD insertion and Pap smear

- Ordered acquisition maintenance and return of supplies

- Booking appointment for patients

EDUCATIONAL ATTAINMENT/TRAININGS:

Medical Office Assistant/Administrative

Robertson College

Bachelor of Science in Nursing

Ateneo de Davao University, Philippines

CPR LEVEL C and FIRST AID AED



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