Tavius Jefferson, CSM/CSPO

St. Augustine FL, ****2 ad0ybg@r.postjobfree.com 770-***-**** Tavius Jefferson LinkedIn Scrum Methodology – System Administration – Product Development – Team Leadership Technology Integration Change Management Project Leadership Scrum Ceremonies Renowned for strategically leading and supporting high-performing technical teams, developing, and implementing successful product roadmaps, managing product releases/upgrades, refining agile and Scrum methodologies, and driving product innovation.

Certified Scrum Master and Product Owner with experience leading intricate applications across multiple releases. Success in managing SAFe ceremonies and stakeholder engagements to mitigate risk and ensure seamless project execution.

Stellar track record of supervising cross-functional teams, analyzing market trends/customer feedback, identifying new opportunities for product improvement, delivering high-quality solutions, and optimizing customer retention and experience.

Adroit at designing and managing end-end technical solutions and ensuring their scalability, security, and functionality. Excel in optimizing large-scale user experience, designing architectures, delivering business analytics, and conducting User Acceptance Testing.

Experience delivering process innovation, change initiatives, and scrum methodologies, ensuring maximum project quality, driving efficiency, automating internal processes, boosting team productivity, and accelerating software development efforts. AREAS OF EXPERTISE

Agile Product Ownership and Management

Agile and Scrum Framework Execution

Solution Road Mapping

Technical Product Lifecycle Management

Team Leadership and Management

IT Auditing and Regulatory Compliance

New Product Roadmap Development

Technical Product Release Planning

Cross-Functional Team Collaboration

Risk Assessment and Mitigation

Scrum Roadmap Planning Ceremonies

Strategic Planning and Implementation

Quality Assurance and Product Testing

Business and Technology Process Mapping

Product Ownership and Management

Agile and Scrum Assessments

IT Infrastructure Optimization

Product Documentation and Reporting

PROFESSIONAL EXPERIENCE

Brooks Rehabilitation, Jacksonville, FL October 2021 – Present IT Systems Administrator (May 2022 – Present)

Manage the company's IT infrastructure by coordinating the system upgrades/maintenance activities while serving as a project manager for mobile carrier cutover of 700 lines using Linux Ubuntu Server and SQL server/databases. Oversee ESXI hosts and Docker containerization by applying Agile methodologies according to the Scrum Guide for hardware deployment in the largest hospital on Jacksonville's Southside.

Appointed as a mobility administrator for 1000 mobile phones, tablets, MiFi's, and cellular site backup devices, such as Cradlepoint, focusing on maintaining connectivity in case of network outages to ensure the efficiency/security of IT systems' functionality.

Optimized the cost-effectiveness and reliability of the company's mobile devices by managing multiple MDMs, including Verizon and T-Mobile business portals, Apple Business Manager and Business Essentials, Airwatch / Workspace One, and Tangoe.

Facilitated the integration of advanced technology services into the IT infrastructure while acting as a point of contact for Telecom and Mobility vendors, including Apple, T-Mobile, Verizon, Samsung, and Tangoe, to ensure seamless connectivity/compatibility.

Developed and implemented IT solutions for critical projects as a Solutions Architect and Scrum Master for the architectural review board; actively edited and formed PowerShell scripts for the ServiceDesk to automate IT-related projects.

Confirmed the smooth/efficient communication and IT operations in Brooks Rehabilitation as a Telecommunications Engineer for RingCentral Platform, experience with CISCO CCM to maintain on-premises security and reliability of Cisco phone systems.

Introduced and implemented robust security measures for protecting all data from unauthorized access, breaches, and data loss while serving as an administrator for electronic records management software, such as Meditech, PCC, PointCare, and EPIC. IT Support Specialist Tier 2 October 2021 – May 2022 Provided technical support and assistance in endpoint deployment of Brooks Rehabilitation Bartram Hospital, along with troubleshooting and resolving technical issues of end-users to ensure the reliability/security of IT infrastructure. Selected as an escalation point for all inpatient Tier I and Tier II service desk requests related to IT projects while preparing new training documentation for project teams and technicians.

Diagnosed and fixed Windows 10 issues, such as software glitches, hardware compatibility issues, and system errors, while serving as a Tier II Service Desk Technician for interacting directly with end-users to ensure minimal disruption to technical projects.

Performed troubleshooting of peripheral devices, such as Canon printers, zebra scanners, CODE scanners, and clinical equipment, resolving technical issues, supporting end-users, and maintaining proper functioning/operational efficiency.

Interfaced with the Tier II support team in providing advanced end-user support and training on technical systems by utilizing Azure Active Directory, Remedy ITSM, and Microsoft Office 365 on Premise Exchange to escalate and resolve complex problems.

Addressed more complex issues by troubleshooting SaaS applications hosted in AWS (RingCentral, ERM), diagnosing technical problems, investigating root causes, and delivering innovative solutions to improve the performance/reliability of applications.

Enhanced the company’s IT infrastructure by offering advanced technical support in patching on premium Windows Server 2008- 2016 environment; created, maintained, and deployed images for Windows devices and implemented software packages via Kaseya.

Streamlined technical support operations for end users by coordinating IT projects, including system deployments and upgrades. Futura Mobility/Baptist Health, Jacksonville, FL June 2018 – May 2022 Tavius Jefferson, CSM/CSPO

IT Project and Operations Team Lead

Inspired and led a team of 5-10 technicians in introducing and deploying Windows 10 equipment across all Baptist Facilities and Wolfson's Children's Hospital, focusing on ensuring the smooth running of technical systems and networks. Assessed and mitigated risks associated with IT projects and operations by tracking employee production using project management tools like Microsoft Excel and Monday.com.

Completed technical projects by leading and supporting high-performing teams to implement hardware upgrades surrounding Office 365 integration and EPIC ERM to ensure data security and quality healthcare services through advanced IT solutions.

Expedited the continuous/uninterrupted functioning of the hospital's critical operations by deploying new devices most critical to hospital uptime, including Andover Continuum devices/machines critical to Lab, ER, OR, and Labor and Delivery operations.

Navigated and addressed complex challenges of deployment of new systems and devices in a clinical setting during the pandemic; coordinated all aspects of testing and adjusting for PPE and supply chain shortages to meet the facility's operational needs.

Delivered technical leadership/support to the IT project team in implementing and maintaining enterprise systems while providing system operations, change/configuration management, and user support to address service interruptions and operational issues.

Successfully deployed over 12,000 devices, including Life Cycle Management and Windows OS Upgrade, in close liaison with the IT project and operations team while providing training/support to end-users on the optimal use of technical devices and software. Web.com, Jacksonville, FL May 2015 – June 2019

Web Designer/SEO Specialist

Offered technical services to clients for customer websites, social media pages, and online business listings while creating visually appealing, user-friendly websites to establish an online presence, rank well in search engines, and drive organic traffic/conversions for clients. Devised and executed web design and SEO strategies while monitoring the website performance using Google Analytics and providing regular reports.

Reinforced the implementation of changes to site format upon request by utilizing a combination of the proprietary web builder and custom code, such as HTML5, CSS2/3, JavaScript, and API injections to improve the site's visibility on search engine results pages.

Conducted detailed audits on search engine optimization (SEO) and provided effective recommendations for web improvements based on best practices to improve the website user experience and enrich the online presence/success of businesses and clients.

Maximized the number of visits to client websites by providing search-optimized web design services, applying on-page and technical SEO techniques/strategies to link-building campaigns, and obtaining high-ranking placement in the results page of search engines.

Envisioned and implemented social media campaigns for evaluating, optimizing, and enhancing websites' SEO strategies and web design to target audiences on Facebook and Instagram and ultimately increase the website's reach/potential for conversions.

Proficiently installed and configured backend for sites in GCP and AWS used for hosting websites and web applications; performed website development-related tasks related to server setup and database management to ensure the smooth running of websites. Digital Express Retailer/Verizon Wireless, Douglas, GA June 2012 – April 2016 Store Manager, Technical Support Specialist

Supervised the retail store team in assisting key customers with technical issues/problems related to Verizon Wireless products and services while troubleshooting device problems, assisting with account issues, and providing guidance on using various features/services. Maintained detailed documentation of higher-tier technical support and customer interactions to track common issues and optimize support processes.

Streamlined the efficient operation of a retail storefront for driving sales and maximizing revenue of Verizon Wireless products and services while diagnosing and resolving technical issues with phones, tablets, and devices to meet/exceed customer needs.

Evaluated and improved the store's staff performance by managing all aspects of training, scheduling, and onboarding staff members while providing technical support to ensure a positive customer experience and achieve sales/performance goals.

Addressed key customer issues related to mobile devices, wireless plans, network connectivity, and other technical matters by providing technical assistance and support to customers, particularly in Verizon Wireless products and services.

Surpassed monthly sales targets by interacting with store departments, such as technical support, sales, and customer service, executing innovative strategies, monitoring sales performance, and providing feedback to increase sales of digital products.

Improved the inventory tracking and CRM experience with RQF by focusing on organizing customer data, monitoring overall interactions, and coordinating customer service/sales efforts to identify business opportunities and drive higher sales/revenue. Florida A&M University, Douglas, GA May 2010 – June 2012 Desktop Support Analyst

Delivered technical assistance and troubleshooting for hardware/software issues related to desktop computers, laptops, printers, and other peripherals used within the university to minimize downtime and improve the computing experience for users. Engaged in the installation, configuration, and upgrading of software applications and operating systems on desktop computers to maintain up-to-date/secure systems.

Proactively diagnosed and resolved hardware/software problems while assisting end-users in utilizing university-specific software and technology resources to help users navigate and make the most of advanced technology/software systems throughout the university.

Supported the technical team in managing user accounts, including password resets/access permissions for desktop computers and related technology resources, while applying security patches/updates and ensuring adherence to the university policies/standards.

Enhanced the IT systems’ functionality and reliability by helping end-users with various IT-related tasks, such as setting up new computer systems, installing advanced software solutions, configuring user accounts, and responding to complex IT questions.

Developed and maintained documentation of technical issues, solutions, and user support interactions to create a knowledge base for Tavius Jefferson, CSM/CSPO

future reference; kept track of hardware and software inventory, including purchasing, tracking, and disposal of equipment/licenses.

Coordinated with the university’s IT teams/departments in addressing larger-scale IT projects/initiatives and configuring, installing, and maintaining desktop computers/software applications to maintain a secure computing environment for faculty, staff, and students. ADDITIONAL EXPERIENCE

Corporate Identity, Personal, GA January 2011 – November 2017 Account Manager, Interline Brands, Jacksonville, FL January 2017 – August 2017 Internet Marketing Manager, Solid9 Group, Jacksonville, FL June 2015 – August 2015 Editor, Soletron, Greater Atlanta Area January 2013 – July 2013 EDUCATION

Florida Agricultural and Mechanical (A&M) University May 2010 H.S. Diploma, General Studies, Fitzgerald High School (H.S.), Fitzgerald, GA May 2007 LICENSES AND CERTIFICATIONS

Certified Scrum Product Owner (CSPO), Scrum Alliance December 2022 – December 2024 Certified ScrumMaster (CSM), Scrum Alliance December 2022 - December 2024 Apple iOS Developer, Apple February 2010 – May 2012 TECHNICAL PROFICIENCIES

Microsoft Windows MAC OS Linux Administration MDM Administration (AirWatch, JAMF, Tangoe) VOIP Administration

Microsoft Azure AD Amazon Web Services (AWS) Virtualization with ProxMox ESXI Docker Containerization Large Scale Deployments and Software Implementations PowerShell Scripting GCP Deployment Mobility Solutions Architect ITSM Administration Waterfall and Agile Project Management Methodologies HTML5 CSS3 Bootstrap JavaScript SQL

Contact this candidate