Marisol Reed

717-***-****

ad0yaz@r.postjobfree.com

OBJECTIVE

• Seeking a role that will utilize my high level of professionalism, strong organizational skills and superior communication skills. Self-disciplined, reliable, dependable professional with exceptional organizational, planning, and task management skills and processing of any confidential information.

QUALIFICATIONS

• Sales/eCommerce

• Data Entry

• Working closely with managers/contractors under time-sensitive deadlines

• Onboarding/Offboarding New Hires

• Portfolio Management

PROFESSIONAL EXPERIENCE

Customer Service Representative – Axiom 7/2023-Present Armstrong World Industries, Lancaster, PA

• Facilitate axiom claims, including research required for claims resolution.

• Responsible for customer and Field Sales assigned, entering customer orders, creating and clearing shipments and deliveries.

• Exercise strong listening and problem-solving skills relative to customer inquiries.

• Facilitate setting up new material items in SAP system and creating contracts.

• Facilitates setting up new customers in Navision program for processing of material from various plants.

• Follow through on customer issues until there is a complete resolution and customer satisfaction. Installation Support Specialist-Kanopi by Armstrong 12/21 to 7/2023

• Responsible for qualifying project leads, converting leads to deals, and following the project through to completion targeting contractors, owners, and facility managers while meeting or exceeding the team sales targets.

• Uses quotes from CLEO, HubSpot and other channels to create a job follow-up queue.

• Follows-up with all associated contacts and performs additional selling techniques to close jobs.

• Creates competitive advantage and shapes solutions that create competitive differentiation.

• Collaborates with Field Sales to minimize channel conflict.

• Supports job follow-up by documenting all customer interaction and completed tasks in HubSpot.

• Engages customers in mutual problem solving by brainstorming alternative approaches and evaluating them openly and fairly.

• Influences people who make buying/selling decisions and have a positive influence on others’ behavior.

• Provides product and technical expertise to customers by articulating the features, functions, and benefits of the proposed solution.

Administrative Assistant- R&D, Procurement, EH&S 4/16/20-12/21

• Portfolio Management

• Manage travel arrangements and creating expense reports in Concur.

• Manage department budget ($1M) detail on monthly basis.

• Executing purchase requisitions and processing goods receipts

• Manage calendars and schedules with authority to schedule appointments and meetings.

• Manage/coordinate Pilot Plant Gemba walks.

• Perform routine administrative functions, some of which are of a confidential nature.

• Complete special administrative projects which encompass research and compilation of data

• Communicating with outside vendors

Payroll Representative 1/17-4/15/20

• Processing weekly, bi-weekly and semi-monthly payroll.

• Ensure timely and accurate processing of employee data received in payroll, this includes all individual employee data, as well as mass data received on spreadsheets. Manage payroll data using related HR systems, run queries and perform regular audits on data.

• Possess basic knowledge of federal and state (wage and hour) labor laws as related to the calculation of pay for hours worked, as well as payroll related regulations governed by these agencies, for the purpose of answering employee related questions.

• Exercise timely and accurate decision-making capabilities to quickly and effectively resolve customer issues resulting in customer satisfaction.

• Prepare and update various metrics and spreadsheets.

• Prepare reports to meet weekly, monthly, quarterly, and annual requirements.

• Backup for Accounts Payable - assisting with cash management, vendor requests/applications, verification and postings, maintenance of vendor W-9’s and 1099’s. Sr. Administrative Assistant 7/15 – 12/31/2016

Retail Sales/Commercial Marketing & Sales Training

• Provided administrative support to the VP Commercial Marketing, VP Retail Sales & the Sales Training Team as well as other departmental staff.

• Managing calendars, screening calls, planning and coordinating domestic and global meetings/appointments and resolving scheduling conflicts.

• Coordinating domestic and international travel arrangements and completing electronic travel expense reports.

• Preparing confidential and non-confidential correspondence, presentations materials, reports and other communications for meetings as well preparing company bulletins for customers, distributors as well as sales reps.

• Requisition of purchase orders and goods receipts, and processes invoices for approval and payment.

• Preparing presentations, reports and other documents for meetings, including work that will be used with senior leadership of Armstrong as well as special projects.

• Planning and coordinate internal and external meetings, events or conferences. Athletic Assistant 10/05-7/15

School District of Lancaster, Lancaster, PA

• Manage and maintain annual budget for the Athletic Department.

• Schedule game personnel for senior high school competitions; prepare pay statements for the payroll department.

• Request checks for extracurricular activities (officials, tournaments, meals, hotel stay) and maintain corresponding records.

• Maintain athletic scheduling software (data entry of all athletic events – facility & transportation needs, contracts, etc).

• Assist in overseeing coaching staff for entire district in absence of Athletic Director or as needed.

• Game Manager for athletic events on site, directing officials, teams, and staff. Handle any issues with attendees that may require assistance of police officers on site. Human Resources Assistant 1/98-7/00

• Boys & Girls Club of Lancaster, Lancaster, PA

Onboarding/orientation of new hires

• Process new hire paperwork/Benefits administration

• Processing unemployment and workers compensation claims

• Maintain HRIS system

• Assist with translation of benefits to outside vendors

• Processing of internal payroll

• Processing of A/P, A/R

• Assisting in financial Board reports

• Supporting the CFO and COO with both Accounts Payable/Payroll and HR needs SKILLS

Bilingual - Speak, read and write in Spanish

TECHNICAL SKILLS/TRAINING

Computer: Windows 2010/XP, CSIU, NCS-AS400, Cognos, Kronos, Image Pak 5, Schedule Star, The Arbiter, SharePoint, Teams, Skype for Business, Lotus Notes, Microsoft Office 365, Data Workbench, Coupa, SAP, ADP, Salesforce, Concur, and Google Docs, HubSpot, Slack, Shopify, Drift, Kixie, Dynamics NAV 2017

CERTIFICATES

The American Payroll Association - FPC

EDUCATION

Lancaster School of Cosmetology, Lancaster, PA - 1995 Licensed Nail Technician

J. P. McCaskey High School, Lancaster, PA

Diploma - 1995

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