Administrative Assistant Quality Assurance

Norma R. Whitley

**** ****** ***** * Valdosta, GA 31602 * 706-***-**** * ****************@*****.***

QUALIFICATIONS

Effective communicator, pleasant personality, strong work ethic, team player.

Able to learn new tasks quickly and adapt to different work environments effectively.

Knowledgeable in various Microsoft office applications (Word, Excel, PowerPoint, Outlook), Quick Books, EPIC, Sales Force, and Google applications.

Excellent analytical and organizational skills.

EDUCATION/CERTIFICATIONS

2023 Licensed Life & Health Agent GA/FL; currently pursuing Property & Casualty licensure for GA.

2021 Diamond Recipient – Berry Global

1993 Quality Circle Recipient/Employee of the Year – Letica

1993 Chambers Co. Vocational School, Lafayette, AL – Computer Basics

1984-1985 Southern Union State Junior College, Valley, AL - Accounting Program

1980-1984 Valley High School, Valley, AL - Graduate

EMPLOYMENT

March 2023 – present: The Cannington Agency – Career Agent

Customer relations representative for Globe Life Liberty National. Pull leads, conduct pre-approach calls, plan and execute routes, and perform work site presentations. Keep detailed daily logs.

July 1986 – Jan 2023: Berry Global (formerly Letica)

oSecondary

Manually provided finishing work for products not completed through the automation process. Inspected product for defects, and ensured product met safety and quality standards before roll-out.

oQuality Assurance Technician

Collect parts, test samples, and ensure customer demands are met. Use extensive knowledge of customer base to obtain customer satisfaction through various modes of communication. Perform compliance testing and quality assurance auditing.

oProduction Packer & Trainer

Responsible for providing knowledge and skills to new employees. Assist other departments and fill in as needed.

1984 – 1986: Piggly Wiggly - Assistant Store/Produce Manager

Worked initially as a cashier, bagger, and price-sticker. Assisted a variety of people on a daily basis. Received promotion to frozen food/dairy manger; became skilled in the proper and timely rotation of products.

Whitley page 2

References

Jaime Perez

Interim Plant Manager – Berry Global Business

302-***-**** (cell)

Angela Kufrovich

Area 9 Administrative Assistant – Georgia Forestry

229-***-**** (cell)

Bob Edmondson

Retired Lt. Colonel from USAF

229-***-**** (cell)

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