Customer Service Sales Representative

John Mario Moreno

Queens, NY 929-***-**** ad0yab@r.postjobfree.com

OBJECTIVE: To obtain a responsible and challenging position where my sales, administrative, and customer service abilities will produce growth and targeted results for my employer and myself. SKILLS

• Team player

• Reliable/Punctual

• Flexible with the ability to multitask

• Time management

• POS & CRM

• Detail oriented

• Microsoft Word & Outlook

• Diligent/Fast learner

EXPERIENCE

S & J Builders Inc, Coram, NY Oct 2016 – January 2022 Driver

• Drove box trucks to different locations in the boroughs.

• Ensured that all materials picked up matched the invoices.

• Inspected vehicle on a daily basis and reported any issues to my supervisor.

• Followed safe driving protocols at all times.

Ferrari Driving School, Astoria, NY May 2010 – October 2016 Sales Representative/Customer Service

• Meet and greeted customers while enrolling them and processed payments.

• Booked driving lessons and road test.

• Received a high volume of in-bound calls and directed potential prospects on how to obtain a license. Cura Financial Resolutions, West Babylon, Jan 2009 – April 2010 Supervisor/Customer Service/Sales

• Originated loan modification applications via telephone or in person.

• Manage collection activities including processing payments.

• Consult with customers about their financial and personal objectives and offer loan solutions to help them achieve their goals.

1st Capital Home Mortgage, Mineola, NY Jan 2004 – January 2008 Team leader/Supervisor/Trainer/Sales representative

• Thorough knowledge and experience in mortgage lending techniques and practices.

• Establish and build rapport and trust with internal business partners, including the Telebanking Mortgage Specialist and Operations(Processing, Underwriting, and Closing)personnel, to deepen relationships and increase refinancing, debt consolidation, and cash-out productivity.

• 1 of 4 to supervise a call center of 40 telemarketers.

• Knowledge of compliance with federal and state regulations pertaining to the banking/mortgage industry.

EDUCATION

East Meadow, NY October 1990

High School Equivalency

Languages (Proficient in reading and writing English and Spanish)

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