Brittney Alves

Offering *+ years of customer service experience and 3+ years of

representative/assistant experience to deliver proficiency on goals and issues with strong problem solving and communication under high pressure volumes.

54 South Street

Lincoln, RI 02865

401-***-****

ad0y98@r.postjobfree.com

Experience

Tpg Hotels and Resorts, Cranston RI- Reservations Agent March 2022-Current Date

● Answered an average of 250 calls per day exceeding revenue by 10%.

● Provided prompt customer support with a professional, friendly and patient attitude.

● Proactively memorized over 50 company policies and services for multiple properties over the United State.

● Completed customer insight reports and input over 10,000 units of sensitive and personal data.

● Listen, diagnose and resolve technical issues guiding users through step-by-step solutions.

● Politely addressed customer complaints, escalating to management when necessary.

● Able to manage and multitask over 5 different hospitality portals and pos systems to provide customers with excellent and accurate information.

United Skates of America, East Providence RI — Assistant Manager/ Recipentionst

September 2016 - Current Date

● Supervised teams of 6-12 to assist in resolving arising issues during business operational hours.

● Trained 20 new hires and encouraged accurate plan of actions and demonstrating methods of serving customers.

● Assisted customers, directing them to accurate personnel

● Oversaw 50-60 emails and 3 phone lines and facilitated over 20+ calls a day with guests,vendors,and staff

● Coordinated private events or visits and provided administrative support for over 30 staff members.

● Transcribed meeting notes and dictation ensure 100% accuracy. Honey Dew Donuts, East Providence RI— Crew

member/Manager

March 2018 - February 2021

● Coordinated all store aspects and operations, including organization, maintenance and purchasing functions.

● Memorized over 75 to 100 menu items and created custom drinks for 70-200 customers a shift.

● Provide friendly customer service all while remaining calm during periods of high volume.

SKILLS

Strong Communicative.

File Management.

Documenting/ Reporting.

Efficiency in Microsoft

Word and Excel.

Complex Problem solving

and Resolution.

Proficiency in

multi-tasking and

Customer Service

experience.

Time Management.

Adaptable and proficient

learner.

Efficiency in team leading

or team working.

Work efficiently under

various pressures.

Data entry of 25 words per

minute.

Hospitality Industry

Customer Satisfaction

Customer Relationship

Management (CRM)

● Meticulously managed the cash flow operations per day.

● Supervised and trained 15 new hires on company policies and safety procedures

Lifetime Medical Support Services, Pawtucket RI -Data Analytical/ Medical Coding

November 2019 to January 2020- laid off due to staffing reductions in the pandemic.

● Utilized database and softwares to log information for 75+ clients per day.

● Ensure active data maintenance for individual client accounts.

● Maintained an organized entry of client accounts and billing information.

● Audit documentation to ensure proper code procedures were followed for reimbursements.

● Utilized software and database to ensure accurate code and procedures followed individual client accounts and billing. Education: East Providence High School- High School Diploma September 2014-March 2017

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