Joanna Aguilar

Bullard, TX *****

ad0y8z@r.postjobfree.com

+1-903-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Sykes Enterprises, Incorporated - Bullard, TX

November 2021 to Present

Handle Medicare/Well Care Members inbound calls.

Assist Members with all plan types of questions regarding their coverages, deductible information, claims

& appeal’s documenting, etc.

Bda Agent

MOTTIV LLC

April 2019 to May 2020

• Responsible for handling incoming and out bound calls.

• Set appointments for a group of Car Dealerships. Responsible for appt. setting for the service centers.

• Was able to utilize my incredible Customer Service Skills and experience with both the customer's and or the Techs from the Dealerships.

• Handled any and all questions/concerns the customers asked or stated regarding their maintenance.

• Worked on OnStar leads and follow up calls regarding the surveys. Retention type call Shipping Receiving Clerk

STS RECYCLING

October 2017 to December 2018

• Prepared and printed shipping labels corresponding to shipping needs

• Assembled and fill boxed and other cartons with items that need to be shipped

• Affixed proper postage to each package in preparation for shipping

• Tracked inventory and reported any shortages to sales team so we can update the website

• Processed orders based on the buyer's preferred shipping system (e.g. USPS, UPS, FedEx, etc.)

• Contacted carrier and scheduled shipping for each package

• Maintained a clean and safe work area and update supplies as needed

• Printed daily sales receipts and cross-check with computer software to ensure accuracy Customer Service Agent

STS RECYCLING

October 2017 to December 2018

• Answered incoming customer calls regarding billing issues, product problems, service questions and general client concerns

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

• Updated customer information in the customer service database during and after each call

• Worked with the management team to stay updated on product knowledge and be informed of any changes in company policies

• Impacted the company's bottom line by problem solving and turning frustrated clients into repeat customers

Machine Operator

MYCO PLASTICS

January 2016 to October 2017

• Effectively monitor production equipment

• Assisted the shop technicians and materials clerk as necessary

• Performed appropriate duties as assigned by management

• Maintained a safe and clean work space

• Followed established safety rules and regulations

• Set up machinery and ensure all materials are readily available Front Desk Clerk/night Audit

COMFORT SUITES

January 2014 to January 2016

• Communicated with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs

• Made reservations or appointments for guests who want to avail themselves of local entertainment or services

• Answered guest calls and record details of each conversation for future follow-up

• Met and exceeded guests' expectations by anticipating the services they might require and suggesting local venues

• Maintained constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them

• Reported any accidents or injuries to senior management staff immediately

• Greeted guests upon arrival, checked them in and provided them with any information they needed to enjoy their stay

• Audited and balanced reports from the day shifts

• Scheduled guest wake-up calls and reservations for the following day

• Verified that all EOD work has been performed by other departments

• Responded to guest inquiries, concerns and complaints as needed

• Answered phones and place reservations

• Ran EOD computer functions so they are completed by the end of the shift

• Prepared guest bills for next-day checkouts and processed reservation cards

• Balanced cash drawers and recorded receipts

• Facilitated the deposit of guests' valuables in hotel safe ANCHOR FABRICATIONS

MACHINE OPERATOR

JAN 2016 to JAN 2017

• Carried out production, inspection, packaging and machine operation duties

• Set up machinery and ensure all materials are readily available

• Effectively monitor production equipment

• Assisted the shop technicians and materials clerk as necessary

• Performed appropriate duties as assigned by management

• Maintained a safe and clean work space

• Followed established safety rules and regulations La Quinta

Front Desk Clerk/night Audit

January 2008 to January 2012

• Communicated with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs

• Made reservations or appointments for guests who want to avail themselves of local entertainment or services

• Answered guest calls and record details of each conversation for future follow-up

• Met and exceeded guests' expectations by anticipating the services they might require and suggesting local venues

• Maintained constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them

• Reported any accidents or injuries to senior management staff immediately

• Greeted guests upon arrival, checked them in and provided them with any information they needed to enjoy their stay

• Audited and balanced reports from the day shifts

• Scheduled guest wake-up calls and reservations for the following day

• Verified that all EOD work has been performed by other departments

• Responded to guest inquiries, concerns and complaints as needed

• Answered phones and place reservations

• Ran EOD computer functions so they are completed by the end of the shift

• Prepared guest bills for next-day checkouts and processed reservation cards

• Balanced cash drawers and recorded receipts

• Facilitated the deposit of guests' valuables in hotel safe Education

High school diploma

Skills

• Upselling

• Microsoft Powerpoint

• Data entry (10+ years)

• Hotel experience (4 years)

• Account reconciliation

• Night audit (6 years)

• General Ledger Accounting

• Office Management

• 10 key typing (3 years)

Contact this candidate