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Customer Service Specialist

Location:
Rockwall, TX
Posted:
November 09, 2023

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Resume:

DEVONTE COOK

Rockwall, TX *****

ad0y8w@r.postjobfree.com

+1-706-***-****

Determined individual and valuable asset that can contribute to any team. Collaborating with clients to reach a positive outcome, analyzing problems with data and proper telephone etiquettes, utilizing my skill sets to achieve all goals moving froward.

Work Experience

Lead Supervisor

Beall's & Burkes Outlet - Rockwall, TX

October 2023 to Present

Train new hires

Seasonal setups

Greet customers and assist

Family Service Specialist

Crystal Stairs Inc. - Los Angeles, CA

June 2019 to September 2023

Enroll families into health care

Improve lives and communities motivating, inspiring, and energizing Case Manager Generalist

Volunteers Of America - Compton, CA

February 2018 to June 2020

Facilitate workshops

Make case note on clients

Follow-ups on clients

706-***-****

ad0y8w@r.postjobfree.com

2300 Discovery Blvd. Texas, 75032

Education

BACHELOR OF ARTS in SCIENCE WORK

TEXAS SOUTHERN UNIVERSITY

May 2021

ASSOCIATES DEGREE in BUSINESS

TEXAS SOUTHERN UNIVERSITY

May 2018

Skills

• ASSIGN CASELOAD

COMMUNITY RECOVERY

DATA COLLECTION

SOCIAL WORK

PROBLEM SOLVING

CASE MANAGEMENT

PROJECT MANAGEMENT

STRONG COMMUNICATION

• Customer service

• Negotiation

• Social work

• Experience working with students

• Claim filling (4 years)

• Analytics (10+ years)

• Decision making (10+ years)

• Record keeping (5 years)

• Integrity (10+ years)

• Computer competences (10+ years)

• Telephone Etiquette (5 years)

• Data security procedures (5 years)

Certifications and Licenses

BLS Certification

CPR Certification

Driver's License

October 2020 to October 2028

Social Work License

LSW



Contact this candidate