A Team Leader, Software Analyst, LPN

Crystal Pearson

PO Box ***

Lexington, TN *****

Cell: 731-***-****

*******.*********@*****.***

Career Overview

Highly skilled professional with 30+ years of practical experience in a diversity of healthcare settings.

Excellent teaching and training skills of patients and staff (Certified CERNER Instructor, MEDHOST Trainer, Meditech Training).

Sound communication skills, result oriented, open to learning new technologies, experience in working under pressure and in fast pace as a team leader and as a team player.

Proficient in electronic documentation systems and record maintenance to ensure accuracy and confidentiality.

Implementation, build, train, and support experience with CERNER Millennium, HMS/MEDHOST and Meditech 6.0 electronic documentation systems.

Experience with Standard and Non-Standard Build and Build Changes, using Crosswalks in all processes from the Emergency Dept to Admissions through the Discharge Processes (complete life cycle).

Experience in requirements gathering, gap analysis, process mapping, testing and user training, documentation of activities, processes, test scripts and client interaction.

Meaningful Use Deployment (to further 5 healthcare goals: Improving the quality, safety, and efficiency of care while reducing disparities, engaging patients and families in their care, promoting public and population health, improving care coordination, promoting the privacy and security of electronic health records) with successful MU attestation, and my facilities receiving maximum government MU incentive

Skills

Applications & Modules: SurgiNet including Anesthesia, Acute and Ambulatory PowerChart, Bridge Medical, Powerplans, iPoc, mPages, PowerForms, Carenet, eMar, Dynamic Documentation, PowerNote, FirstNet, Appbar, Surgical Supply Chain, SchApptBook (Scheduling Appointment Book), Infection Control, Quality Abstractor,

Tools/Language: Word, Excel, Visio, Power Point, Outlook, SADBBuild, Preferences Maintenance, SNReport Builder, SNDocMnt

Accomplishments

Leadership

Consulting on-site Subject Matter Expert supporting implementation of software systems (100% Travel).

Served as Senior Analyst, training more than 1000 Physicians/Providers, Super Users and End Users.

Responsible for building and managing strategic relationships and maintaining the overall satisfaction of Customers, including but not limited to, handling open issues in conjunction with Customer Support Specialists with additional training and reporting.

Coordinates Implementation Process in conjunction with technical Project Lead.

Operational Management

Conduct Assessments (which consist of Narratives, Gap Analyses and Workflows shown using Visio) to ensure compliance with Core Quality Measures.

Implemented an E-Signature process for quality.

Transformed workflows into a standardized set of solutions that elevate efficiency and accuracy hospital-wide...Functionality of applications led to 100% improvement in availability of pertinent clinical data, which resulted in improved workflows, reduced duplicate documentation, and increased productivity among units.

Work Experience

Clinical Informaticist, 08/2023 – Present Cox Health, Springfield, MO

Implementing Anesthesia providers documenting on paper moving to CERNER SAAnesthesia

Developed current and future state workflow outlines for the entire surgery suite

Created visios to align with current state workflow outlines

Proposed design best practices

Proposed ideas to improve the client’s learning experience

Executed client learning plans

Conducted learning tasks analysis to identify core content to support learning solution development

Assisted with creating and development of curriculum testing for future state workflow

Attended leadership meetings for Anesthesia providers

Utilized Microsoft 365 Office suite including but not limited to Word, Excel, Visio, Outlook

Utilized TEAMS for meetings

Travel (100%)

Clinical Informaticist, 03/2023 – 08/2023 Northern Light Health, ME

Travel (100%)

Utilize data, industry trends, and best practices to support the development of consulting methodologies that will address current challenges facing health systems related to the adoption and use of health IT as well as driving achievement toward client-specific organizational objectives and strategic goals.

Assess opportunities for technology improvements with data in collaboration with clinician feedback to understand workflows, define problems, and recommend and implement solutions.

Collaborate with client in the creation of business cases for new technologies or technology projects, including cost / benefit analysis for system selection efforts and budget considerations related to technology.

Support the development and adoption of standards for evidenced-based care practice and collaborate with the training team to create education or training materials as appropriate.

Serve as the client clinical informaticist for optimization solution implementations, including activities such as defining clinical strategy, leading client meetings, recommending best practice Cerner configurations, attending clinical governance councils, and advising on training for clinicians and adoption approach.

Assists with the development of competency-based educational activities, using adult learning principles.

Maintains database of completed education, onboarding, at-the-elbow adoption interactions, and competencies.

Assists in the development of policies and procedures that are required to implement and maintain the clinical applications.

Reviews testing scripts and validates build to ensure clinical relevancy.

Participates in end-user validation activities.

Build consensus among client stakeholders who play a critical role in the client’s ability to successfully implement the identified solutions.

Provide action plans for areas where performance is not tracking to target.

Perform training and routine maintenance of training accounts, user guides, training scripts, and periodic updates will also be expected.

Mentor current informatics team to accurately diagnose the issues the client has identified (as well as underlying issues) and determine the appropriate solutions that will lead the client to achieve best practice performance specific to clinical workflows.

Implement best practices and improve operating efficiencies.

Collaborate with clinical, technical, and operational leadership to enhance select products/solutions.

Implement appropriate service delivery models for relevant application functions in defining, delivering, and improving services for the organization.

Serve as a Clinical Subject Matter Expert for business development activities.

Communicate effectively and accurately in writing and verbally to prospects, members, and other staff.

Clinical Consultant and Program Lead, 11/2022 – 12/2022 ECCO Select – Kansas City, MO

Remote Position with Travel PRN

Consulting on-site Subject Matter Expert supporting implementation of CERNER systems.

Conduct Patient Care Assessments (which consist of Narratives, Gap Analyses and Workflows shown using Visio) to ensure compliance with Core Quality Measures and present product optimizations (Remote)

Worked alongside the RevCycle Team to integrate a document for data request.

Conduct interviews with C-Suite Key Stakeholders

Provide a benchmarking report of key Clinical CERNER metrics to client.

Provide recommendations to help client improve CERNER performance and roadmap to implementation.

Implementation Analyst, 09/2017 – 10/2022 United States Department of Defense

Department of Defense Project – Wave Carson+, Wave BAMC, Wave Eglin and Wave Wright Patterson

Lead Support Coordinator in the implementation of MHS GENESIS system (100% Travel).

On-site Consulting SME for the Military Training Facilities

Collaboration and verification of Training Curriculum Mapping

Collaboration of Joint Knowledge Online (JKO) Instructor Lead Training (ILT) Build for more than 7,800+ End Users at one location

Collaboration of Schedule List View (SLV) Build

Report Template Creation

Computer Based Training/Instructor Lead Training Reports Execution

Oversight of Super User Training/End User Training

Oversight of hundreds of MHS GENESIS Certified Trainers

Site Staff Data Workbook Completion

Advised customization and classroom training facilitation with providers, nurse managers, charge nurses, educators, and staff nurses from multiple departments.

Supported multiple departments, including Surgery (PAT, PreOp, IntraOp, PACU and PostOp), Surgery Purchasing, Cath Lab, Surgical Clinic (Endo and Cysto), Infection Control, Med/Surg, ICU and Behavioral Health

Advised build teams on functionality updates and trained end-users on PowerChart, Surginet Nursing, Surginet Anesthesia, Surgery Supply Chain, Infection Control, PowerChart Ambulatory, Bridge Medical, Capacity Management and Clairvia

Pre Go-Live Schedule Creation

Go-Live Schedule Creation

Post Go-Live Schedule Creation

Anesthesia Instructional Design and Certified Lead Anesthesia Trainer, 04/2018 – 12/2018 Covenant Health – Knoxville, TN

100% Travel

Discussions with the Covenant Health Systems CERNER SurgiNet Anesthesia Project Manager to identify Anesthesia performance, skills, knowledge, information and attitude gaps.

Created engaging learning activities and designed a compelling curriculum to close the gaps.

Developed instructional materials.

Designed instructions that reflect an understanding of the diversity of learners and groups of learners at seven Covenant hospitals.

Evaluate and assess instruction and its impact.

Build and Testing of CERNER SurgiNet Anesthesia application

SurgiNet Anesthesia Provider classroom trainer

Medical and Surgical Providers classroom trainer

SurgiNet ATE (at the elbow support) trainer

Education and Training

1992-1993 Practical Nursing Diploma Jackson Area Vo-Tech School Jackson, TN

Certifications

May 2023 AHA Basic Life Support (current)

April 2019 Public Trust Security Clearance

June 2017 U.S. Passport (valid)

References

Available Upon Request

Contact this candidate