ROBERT GITS

PHONE: 612-***-****

EMAIL: ad0y7o@r.postjobfree.com

LINKEDIN PROFILE: www.linkedin.com/in/bob-gits

CLIENT RELATIONSHIP MANAGER CUSTOMER SUCCESS MANAGER

Dynamic leader with 7 years customer success experience for an educational technology SaaS organization. Passionately driven to maximize customer retention and profitability by building strong customer relationships and loyalty. Highly effective at solving complex problems, improving processes, and establishing positive, productive, and routine communications.

SKILLS

Customer Relationship Management

Client Success

Customer Engagement

Retention Strategies

Customer Onboarding

Program Management

Training

Salesforce

Problem Solving

Leadership

Sales and Marketing

Sales Management

Business-2-Business

Teamwork

Microsoft Products

Communications

WORK EXPERIENCE

Infinite Campus - Senior Client Relationship Manager and Implementation Specialist 2016 – 2023

Ensured positive customer experience by proactively managing and growing customer relationships resulting in a 99% renewal rate

Maintained business for over 290 existing accounts managing over $10M in annual revenue

Strategized business opportunities and expanded footprint into existing accounts by over 30%

Converted highly reputable accounts into sales references. Result: 35% increase in new business

Implemented various product offerings: project management through training

Managed software life cycle for clients

Interpreted contracts and supported executive management teams at state and district level

Planned, organized and presented at bi-annual on-site conferences and monthly client meetings

Communicated effectively using strong interpersonal skills across a range of diverse cultures and corporate levels

Experienced with customer success software – Salesforce and Totango

GitsSmart, Inc – Owner 1998-2017

Designed, developed, and delivered new employee onboarding and leadership training program

Designed, developed, and delivered live SSIS training to county (Dakota, Hennepin and Roseau) staff

Instructed a special education technology program for elementary age students and staff

Built and managed partnerships with over seventy local childcare centers

Managed a team of fifteen teachers who taught over 1000 students per week

ServCom Associates - Training Specialist 2001-2005

Implemented and trained workplace inclusion and equity topics and training approaches

Managed a team of forty trainers and subject matter experts for nation-wide roll-out of proprietary software

Reduced support calls by over 75% over 18-month period

Collaborated with all departments to develop an effective and efficient training program

Developed the software sales division for proprietary software – AuditDesk

Performed Workers Compensation and General Liability Audits

EDUCATION

Boise State University: Master of Science - Organizational Performance and Workplace Learning

Winona State University: Bachelor of Science – Business and Finance

ABOUT ME – FASTPITCH SOFTBALL UMPIRE 13 YEARS

Demonstrate professional characteristics when communicating with coaches, players and fellow umpires

Develop and organize schedule for umpires for local fastpitch softball

Manage conflicts and resolutions between other umpires, coaches and parents

Umpire both high school and local fast pitch associations

Leadership responsibilities as a Senior Umpire to help conduct and lead training sessions and mentor new umpires

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