**/**** - **/****

**/****

High School Diploma

Agogo State Senior High School

Ghana

Bachelor of Arts - Social Work And

Sociology

University of Ghana

Ghana

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Experience in telecommunications, child care, and customer service.

Safety-minded and caring with personality, organizational skills, and attention to detail to care for children of different ages. Reliable individual with a flexible schedule and a desire to help children reach their full potential. I want to expand my skill set to another organization as a unit clerk.

Customer Service Representative

Eddie's place African Market Bronx, NY

VICTORIA ”

ARTHUR

CONTACT

ad0y78@r.postjobfree.com

929-***-****

Brooklyn, NY 11238

EDUCATION AND

TRAINING

SUMMARY

SKILLS

• Customer Service

• Skilled Multi-Tasker

• Customer-Focused

• Call Monitoring

• Appointment Setting

• Call Center Operations

• Customer Communications

• System Documentation

• Interpersonal Skills

• Quality Assurance

• Child Supervision

• Behavior Monitoring

• Emergency Response

• Child Development

• Personable Nature

• Positive and Professional

• Conflict Resolution

• Meal and Snack Preparation

• Discipline Understanding

• Scheduling

• Product Knowledge

• Call Management

• Data Collection

• Reading Skills

EXPERIENCE

• Rolled out operational improvements and solutions to deliver 06/2018 - 07/2019

03/2020 - 10/2021

Customer Service Cashier

Rushmore Tramway Adventures Keystone, SD

Child Caregiver

Barbara Ofori Bronx, NY

top-notch customer service.

Explained benefits, features and recommendations to maximize client retention.

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Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.

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• Reviewed accounts for payments received or approved credit Processed documentation and troubleshot discrepancies to build client rapport.

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Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

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Collected credit card and cash payments to complete transactions for customer orders.

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• Greeted customers and responded to informational requests. Refilled and rotated items on shelves to maintain well-stocked inventory.

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• Built loyal clientele through friendly interactions and consistent Bagged, boxed or gift-wrapped sold merchandise per customer's request.

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Answered phone calls to assist customers with questions and orders.

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Built loyal clientele through friendly interactions and consistent appreciation.

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Delivered tactful discussions and diplomacy when responding to escalating situations.

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• Greeted customers promptly and responded to questions.

• Reliable childcare giver

• Responsibly watched children while parents were out. Monitored children's safety and well-being to prevent accidents and falls.

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Cared for children of various ages and assisted with feeding, dressing and daily activities.

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• Helped complete homework, school projects and chores. Communicated with children's parents or guardians about daily activities, behaviors and related issues.

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• Created safe environment for children by removing hazards and 10/2015 - 03/2018

Call Center Agent

Glo Mobile Ghana Accra Ghana, Ghana

developing appropriate boundaries and rules.

Used organization and time management skills to multitask and keep children on set schedules.

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Balanced schedules to promote optimal rest, play and educational periods.

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Engaged in after-school activities by assisting with sports practice and homework assignments.

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• Took children to and from school and extra-curricular activities. Transported children to schools, social outings and medical appointments.

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• Managed high-volume of inbound and outbound customer calls. Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

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• Scheduled and confirmed appointments.

Updated reports and daily logs for management use and permanent files.

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Maintained daily calendars, set appointments with clients and planned daily office events

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Provided excellent service and attention to customers when face-to-face or through phone conversations.

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Displayed strong telephone etiquette, effectively handling difficult calls

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Contact this candidate