Customer Service Data Entry

MICHELLE CHOKUREVA

********.*********@*****.*** 781-***-**** METHUEN, MA 01844

Appointment Scheduling

Attention to Detail

Documentation and Reporting

Research and Data Analysis

Customer Service

Records Management

Data Entry and Database Software

Customer Complaint Resolution

Microsoft Office

Computer Proficiency

Billing and Invoicing

Basic Math

Security/Receptionist Securitas Security Services USA - Wilmington, MA 10/2021 - 01/2022 Greeted customers, answered general questions and directed to appropriate locations. Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

Answered telephones and greeted visitors to assist, answer questions and direct. Maintained professional tone at all times, including during peak rush hours. Car Detailer Enterprise Products - Lawrence, MA 08/2020 - 04/2021 Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle. Cleaned cars both externally and internally by hand or with use of automated equipment. Washed wide range of vehicles each day.

Checked vehicles prior to service and immediately afterward to identify damages. Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.

Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

dropped off cars to clients in different locations, and other enterprises in Massachusetts. Receptionist Cambridge Rehab and Nursing Center - Cambridge, MA 05/2018 - 02/2020 Scheduled and confirmed appointments.

Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Processed payments and updated accounts to reflect balance changes. Sorted incoming mail and directed to correct personnel each day. Oversaw office inventory by restocking supplies and submitting purchase orders. Greeted and directed visitors to appropriate personnel and answered average 100 calls and emails daily. Determined needs of visitors and provided information or solutions. Conducted transactions, confirming patient information and processing according to standard protocol. Receptionist Medford Rehab and Nursing Center - Medford, MA 05/2019 - 12/2019 Scheduled and confirmed appointments.

Answered and directed incoming calls using multi-line telephone system. Delivered administrative support to team members by making copies, sending faxes, organizing documents and Skills

Experience

rearranging schedules.

Maintained daily calendars, set appointments with clients and planned daily office events. Processed payments and updated accounts to reflect balance changes. Sorted incoming mail and directed to correct personnel each day. Oversaw office inventory by restocking supplies and submitting purchase orders. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

University of Massachusetts Lowell Lowell

Some College (No Degree): Business

Manhattan College The Bronx, NY

Business

Arlington Catholic High School 05/2018

Spanish:

Limited

Education and Training

Languages

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