Hello

I’m Tesika Alexander

786-***-****

ad0y6a@r.postjobfree.com

Career Profile

An excellent customer service representative with over 10 years of experience to contribute to the strategic growth and development of the company that I am affiliated with. A highly organized and detail-oriented individual, who goes above and beyond basic administrative tasks and takes on multiple projects at once, with a great work ethic. Proficiency in: Customer Service; MS Excel, Word and Outlook 365; Log Keeping; Data Entry; File Cataloging; Query Handling. Experience

September 2022 - PRESENT

American Express, Sunrise,FL - Disputes Resolution Specialist

● Provide excellent customer care and account servicing

● Initiate card member billing inquiries and fraud cases

● Discuss case statuses and resolutions with cardmembers

● Extend beneficial and relevant offer opportunities

● Conduct any financial adjustments within reason upon cardmember request

● Record customer complaints and provide customer callbacks with resolution

● Multitasking with several databases and systems for proper servicing requirements February 2022 - November 2022

Amazon Sortation Center, Miami Gardens,FL (MIA2) - Learning Ambassador, Blue Badge Associate

● Scanning, sorting and transporting packages into designated containers and locations throughout warehouse for proper site delivery

● Opening and closing containers using a scanner to allow for packages from the line to be sorted and moved out to proper locations in a timely manner

● Problem Solve - Processing and handling damaged, leaking or missing packages and items; while ensuring proper labeling and disposal of dangerous goods or hazmat items

● Continually using proper PPE, safe body movements, and proper equipment and conveyor machine etiquette

November 2021 - January 2022

USPS, West Palm Beach, FL - PSE Non-window Clerk

● Sorting of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.

● Loads mail onto automated equipment, culling out non-processable items

● Starts equipment and monitor flow of mail, sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed

● Runs machine reports, clears jams and contacts maintenance for assistance when required.

● Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.

● Dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters

● Verify mail to ensure sortation accuracy as needed.

● Follow safe work methods, procedures and safety precautions while performing all duties 2

● Performs other duties as assigned

August 2020 - November 2021

USPS, Lexington, KY - PSE Non-window Clerk

● Sorting of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.

● Loads mail onto automated equipment, culling out non-processable items

● Starts equipment and monitor flow of mail, sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed

● Runs machine reports, clears jams and contacts maintenance for assistance when required.

● Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.

● Dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters

● Verify mail to ensure sortation accuracy as needed.

● Follow safe work methods, procedures and safety precautions while performing all duties

● Performs other duties as assigned

July 2020 - August 2020

Amazon Returns Center, Lexington, KY - CRETS Associate

● Process customer returns

● Input returned product quality assessment

● Report hazardous products (broken glass, leaky items, unknown substances)

● Maintain a clean working environment

● Meet hourly items processed requirement

October 2019 - April 2020

JCPenny’s, Danville, KY - Operations Associate (*COVID Closure)

● Receive truck both physical and in computer system

● Breakdown Truck and run out new merchandise to the sales floor

● Place online Pick orders

● Mark clearance items

● Replace signage within store as required

February 2019 - May 2019

Broward Healthy Start Risk Screening office, Ft. Lauderdale, FL - Receptionist

● Oversee Front desk and attend to walk-ins

● Answer and route calls, receive and distribute faxes/mail

● Maintain an effective tracking system of all Healthy Start screens processed daily

● Scan documents as attachments and enter them into database systems

● Inputs data for monthly reports and prepares statistical summaries as required

● Follow HIPAA guidelines and maintain confidentiality April 2017 - December 2018

Broward County Florida Department of Health, Ft. Lauderdale, FL - Senior Clerk

● Follow HIPAA guidelines and maintain confidentiality

● Inbound and outbound calls, receive and distribute faxes/mail

● Assisting in the organization of a variety of projects Florida KidCare

● KidCare Application Assistance

● Informing and Educating Public on KidCare Qualifications at health fairs 3

Healthy Start RSO

● Process Healthy Start prenatal, postnatal and self-referral screens accurately and within 5 days

● Enter data into the Florida Department of Health in Broward County database system in the Health Management System (HMS), Healthy Start module, and the Well Family System

(WFS)

● Maintain an effective tracking system of all Healthy Start screens processed daily

● Inputs data for monthly reports and prepares statistical summaries as required

● Enter Medicaid into WFS and run reports to keep WFS Medicaid database up-to-date monthly

● Check FMMIS for updated client data to complete the screening process Education

June 2009

Hallandale High School - High School Diploma

720 NW 9th Avenue, Hallandale Beach 33009

References

Feona Monroe, Operations Manager, Department of Health Risk Screening Office – 954-***-**** Yvonne Charboneau, Senior Clerk, Department of Health, Florida KidCare Outreach – 954-***-****

Shermeeka Browder, District Manager, Five Guys, Florida – 404-***-****

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