Elizabeth Cyrus

Indianapolis, IN *****

Contact: 502-***-****

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Objective:

To obtain a position within a reputable company that will allow me to grow and utilize over 40 years of healthcare education, experience, and interpersonal skills in the workplace.

Education:

2009 to 2010 - ATA College - Licensed Practical Nurse - Louisville, KY

2005 to 2006 - Daymar College - Diploma in Medical Office Technology - Louisville, KY

Certifications and Licenses:

BLS

CPR

LPN

LVN

Skills

Soft: Exceptional leadership skills with the ability to engage and motivate a team for ongoing program results; Service minded; focus on recognizing and meeting the needs of others; Accountability for results and team performance; Ability to plan and prioritize tasks and strong attention to detail; Ability to manage disruptive impulses and handle potentially stressful situations; Proficient emotional intelligence; Ability to handle personal health information with confidentiality; Commitment to honesty and integrity; Professionalism and a strong sense of proper business and customer service etiquette; Clear verbal and written communication skills; Proficient computer skills; Adaptability to change; Personal initiative and commitment to team and organizational goals; Ability to work effectively within a team and with a positive attitude and more!

Hard: Proficient Technical skills, Basic Computer, Microsoft Office (all Office 360 OS), Analytical, Marketing and Promotion, Presentation, People and Project Management. Type 60+ GWAM, 10,500 KS; Proficient in Internet, Google, Excellent Customer Service (45 years), CPT Coding (non-certified), EMR Systems, ICD-10 (non-certified) Medical Management and able to quickly learn any internal OS.

Employment History

06/20 – 06/22 – Chewy Pharmaceuticals – Customer Service/Pharmacist Technician - Louisville, KY

Daily provided above and beyond customer service inbound call direct engagement with pharmacy pet owner customers for a variety of topics via inbound calls, to include emails, and other communication platforms. Researched and problem-solved to determine appropriate solutions for the customer and follow-up as needed to resolve issues.

06/21 – 08/21 – KnippRX – Patient Advocate - Louisville, KY

Daily provided support the enrollment process and patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as other administrative functions assigned.

09/2019 to 08/2020 - Humana - Medicaid Provider Rep II - Louisville, KY

Worked as an inbound customer service representative taking calls processing, process provider calls, claims, benefits, Medicare, group Medicare, fax EOR/EOC and authorization/referrals.

03/2017- 09/2019 FirstSource Solutions Med assist - Patient Rep II - Louisville, KY

Screened mercy affiliated patients for eligibility for Medicaid/charity financial assistance

follow up with patients for coverage eligibility of insurance, submitted Medicaid application on Ohio county portal, fax receipt of documents of patient proof of income, other duties as assigned.

09/ 2018 – 03/2019 - McKesson/RxCross Roads – Patient Advocate - Louisville, KY

Provided high quality service to patients, providers, pharmaceutical company

representatives and healthcare service companies for specialty prescription drugs through the

coordination of services and the collection of patient specific clinical data and interaction to ensure adherence to physician treatment program and drug regimen. Welcome Calls: Patient dosage administration instructions. Compliance Calls: Follow up with patient to determine any further needs of instructions for medication administration Fulfillment of Medication: Processed Medication Shipment through Rx Crossroads Pharmacy for Patient delivery Nurse Assistant

11/ 2016 – 01/2017 - VA Robley Rex Hospital - Medical Staff Associate/LPN - Louisville, KY

Daily assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible. Bathing /Dressing, IV Monitoring, Accu-check. Daily Documentation of patient I/O and Volume of Intake of Fluids, patient charting and documentation in CPRS/Epi system.

12/ 2015 to 08/2016 - University of Louisville Physicians Group - Medical Staff Associate/LPN - Louisville, KY

Duties included but were not limited to daily accomplishments and related skills. Triage patient

injections of immunization, insulin, Hep A/B, Flu, Pneumonia, Vitamin B. Performed EKG

Pap Smear exam assistance. Updated patient medical history, Patient Chart preparation, Lab and test procedure order processing and made outreach to patients to provide lab result and schedule test to be issued along with other duties as assigned.

05/ 2015 – 08/2016 - CSL Plasma - Medical Staff Associate/LPN - Louisville, KY

As a Licensed Practical Nurse duties included but not limited to daily screening of donors for plasma donation suitability. Capillary blood draw checking vitals: B/P temperature, Iron levels.

Updating of donor medical and demographic info, take Physical exam and provide lab result consultation and monitor for adverse events during plasma donation.

01/2014 - 05/2015 - Louisville Metro Government - Health Department - Louisville, KY

Duties included but were not limited to daily managing filing and retrieving medical records and patient information for patients with comprehensive medical coverage that covered many common services at no cost or for a low copay.

11/ 2013 – 06/2014 - RX Crossroads/Omnicare - Benefits Case Manager - Louisville, KY

Duties included but were not limited to daily contacting pharmacy vendor for specialty drug eligibility. made outbound calls to Medicaid for patient insurance verification.

01/2011 to 2014 Brownsboro Hills Nursing Center/Westport Health& Rehab Center - Medical Staff Associate/LPN - Louisville, KY

As a Licensed Practical Nurse duties included but not limited to daily screening of donors for plasma donation suitability. Capillary blood draw checking vitals: B/P temperature, Iron levels.

Updating of donor medical and demographic info, take Physical exam and provide lab result consultation and monitor for adverse events during plasma donation.

01/2010 to 01/2011 Jewish Hospital - Unit Secretary - Louisville, KY

Duties included but were not limited to various clerical tasks such as answering phone calls, greeting patients and scheduling appointments or procedures for patients as needed. They must also update and organize patient files to ensure all information is current for Physician review. Cleaned, stocked, and ordered supplies for exam rooms. Obtained specimens, performed and document basic lab test and prepared specimen for transport to appropriate lab. Prepared medical chart for new patient and received, registered, and directed patients, record medical history, assessed, and documented chief complaint. Also, handled patient inquiries, scheduled appointments, answered telephone, and communicated with provider. As a job trainer coordinated training sessions for unlicensed personnel while monitoring and preparing progress reports on patients and employee.

Awards:

2010 - President of Nursing Class Louisville, KY

Raised over $1,000 dollars for Dare to Care in a 2-months timeframe for an established non-profit organization.

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