Deonte L. Roberts

313-***-**** * ad0y5n@r.postjobfree.com * https://www.linkedin.com/in/dlamarroberts

KEY SKILLS

Robust written and verbal communication skills, as well as organization skills

High proficiency with using SPSS and statistics calculations

Strong inductive and deductive reasoning, and strong observational and perceptive skills.

Extensive experience in sales, customer service, and marketing.

PROFESSIONAL EXPERIENCE

Tres Amigos Lakewood LLC (LAKEWOOD, OH)

Hospitality Management & Server September 2022 – Current

In charge of overseeing the dining room and managing servers, as well as organizing carry out orders. Responsible for recruiting various positions and training new staff on our one-of-a-kind service. Exceptional time management and multi-tasking skills in order to accomplish the numerous tasks involved.

Key Contributions:

Dining room management and evening host

Responsible for food and drink delivery

Shift opening and closings as well cleaning

ROCKET MORTGAGE (CLEVELAND, OH)

Mortgage Loan Officer (Furlough) September 2020 – June 2022

Completed 20 hours of instruction and training, earning both federal and state mortgage loan originator licensing. Accustomed to long hours, being available for clients at odd times of the day, to give high-level client services and satisfaction. Organize a multitude of detailed client information and supporting documentation, to ensure that clients will get approved for the mortgage programs we offer. Writing anywhere between five and twenty mortgage loans per month.

Key Contributions:

Generate on average $800,000 to $2 million in revenue per month for the company.

Daily follow-up on leads and prospective clients, to build strong pipelines.

Qualifying clients and pricing out loans in our system called AMP.

Licensed to write loans in over 12 states, and completing 8 hours of continuous education.

SPRINT CORPORATION (TOLEDO, OH)

Retail Sales Consultant December 2015 – September 2020

Responsible for in store sales of Sprint Corporation products, adding new lines to customer accounts, as well as signing up new customers from competitor mobile service companies. Crafting exceptional customer service through a process of consultation about current Sprint promotions, products, and services. Educating customers about the variety of mobile and non-mobile related accessories available for purchase.

Key Contributions:

Produces $50,000 in sales of various mobile devices, services, and accessories annually.

Assists in maintain and monitoring over $100,000 worth cellular device inventory.

Manages a variety of client interactions and escalations.

Manages client accounts, cultivates and maintains client relationships.

THE JUVENILE RESIDENTIAL CENTER OF NORTHWEST OHIO (BOWLING GREEN, OH)

Full-Time Youth Advisor September 2012 - August 2015

Part of a team of 35 staff members, was responsible for supervising, strategizing, and ensuring the safety of 42 juvenile residents ages 12 to 18. Ensured that the residents adhered to their treatment plans and their safeguards, as outlined by their, probation officers, counselors and their referring judges. Also responsible for ensuring that all residents and staff members were protected from: sexual assault, sexual abuse, and sexual harassment from residents or staff members.

Key Contributions:

Lead a team of highly trained group advisors and treatment specialists to build rapport and trust with our colleagues as well our residents and their families.

Revamped a core treatment group that taught the residents more critical analysis of their inappropriate and criminal thoughts, and was responsible for teaching it to the residents, and training other staff members how to teach it as well.

Planned, created, and taught a summer school lesson plan designed to teach the residents about Civics and the role of the United States Government.

EDUCATION

BOWLING GREEN STATE UNIVERSITY, BOWLING GREEN, OH

DEGREE: Graduate

Major: Business Administration

College: Business/Finance

Graduation Date: 2017

Curriculum Included:

Financial and Managerial Accounting

Financial Management and Investments

Organizational Research and Modeling with Excel

Business Ethics, Law, and Communication

Statistics for Managerial Decisions

Challenges and Responsibilities of Global Firms

Supply Chain Management

Marketing Strategies and Implementation

BOWLING GREEN STATE UNIVERSITY, BOWLING GREEN, OH

DEGREE: Graduate

Major: Criminal Justice and Criminology

College: Health and Human Services

Graduation Date: 2013

BOWLING GREEN STATE UNIVERSITY, BOWLING GREEN, OH

Degree: Bachelors of Arts

Major: Political Science Minor: Sociology

College: Arts and Sciences

Graduation Date: August 4, 2012

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