Customer Service Call Center
Resume:
Annette J. Trewick
AJY* Variety Store
Uniondale, NY 11553
Qualifications Summary: Small business owner and management professional experienced in working in a fast-paced environment demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, and discreet committed to superior customer service and effective management abilities. Confident in interactions with individuals at all levels. Detail oriented, and resourceful in completing projects; and able to multi-task effectively.
Experience:
2/13 to Present AJY1 Variety Store, Uniondale NY
Proprietor of a neighborhood retail store that carries a variety of items, including men & women fashions, shoes, sneakers, perfumes, accessories, handbags, household items, belts, hats, etc.
The business also operates as a connector for the community by working with other businesses to keep the community informed of job opportunities, housing availability, education programs as well as business opportunities.
AJY1 works in cooperation other small business owners to enhance their visibility by promoting their businesses and/or services.
Seminars are held at the location to inform the community about upcoming opportunities to build wealth, start a business, and grow a business, upgrading skills, promoting health and wellness and a host of any other information deemed beneficial to
Community: AJY1 Variety Store works in conjunction with two (2) churches
weekly to distribute food to the Uniondale community on
Wednesdays and Thursdays; the food is donated by a local food
pantry.
AJY1 helps to facilitate & distribute clothing donations for people in nee; the items are sent to depressed regions in countries like Jamaica, Haiti and the Dominican Republic.
9/86 – 11/12 Luxottica Group, Port Washington, NY
Director of Call Center Operations
2007- 2012 – Promoted to Director of Call Center Operations
Duties included directing a staff of 10 supervisors and 75 employees. Highlights included increased productivity of the call center 50% by revising policies and procedures.
Member of the SAP implementation team; trained staff on systems upgrade.
2004 - Added Returns/Samples/Consumer division departments under my direction
1991 - Promoted to Director of Distribution Services
1986 - Picking department associate
Education:
Bronx Community College Bronx, NY
June 1986 AS –Business Management
Continuing Education:
April 1990 Making Transition to Manager Certificate NYC
Nov 2001 Fire Safety and Evacuation Training
June 2006 Accountability and Leadership Certificate NYC April 2007 Professionals, and Administration Certificate NYC
Skills: Microsoft Word, Excel, Access. Power Point typing, data entry, multi line switchboard operation. AS400, Genesys IVR Systems. Octel voice messaging systems
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