KAITLYN O’KEEFE

East Setauket, NY 934-***-**** ad0y4n@r.postjobfree.com Linkedin.com/in/kaitlynokeefe1 DIRECTOR OF CHANGE MANAGEMENT & DIGITAL TRANSFORMATION Visionary and employee-centric professional with a proven track record in steering global change management and digital transformation operations within multi-million-dollar portfolios with a focus on a human-centered approach. Solid history in creating a culture of empowerment, growth, inclusion, and belonging within organizations while aligning change capabilities with SDLC and Agile service delivery. Adept at translating business strategies into critical talent and workforce initiatives as well as implementing innovative change management principles, methodologies, and tools. An analytical and adaptable professional, expert in anticipating and addressing challenges, negotiating effectively, and making well-informed decisions in fast-paced, ever-changing environments. AREAS OF EXPERTISE

Change Management Planning Critical Project Management Process Improvement

Change Strategies Implementation Mergers & Acquisitions Staff Leadership & Supervision

Stakeholder Collaborations OCM Framework Design Risk Identification & Mitigation

Program Development & Design Regulatory & Policy Compliance Community Engagement

Talent Acquisition & Team Management Organizational KPIs Alignment Learning & Development Initiatives KEY HIGHLIGHTS

Secured a positive impact on the well-being and development of 20K+ users by leading the change management, workstream, and program team for a multi-million-dollar IT portfolio service, network infrastructure, and digital transformation.

Promoted an organization-wide culture of growth by aligning change capabilities in SDLC and Agile service delivery while ensuring widespread adoption through tailored strategies and a focus on the human element of transformation.

Accelerated community engagement ratings by +2000%, gained a 56% reduction in IT support, and decreased early program processing time by 60% through a top-down leadership enablement model. PROFESSIONAL EXPERIENCE

ESTEE LAUDER NEW YORK, NY

CHANGE MANAGEMENT DIRECTOR 2023

Directed and coordinated leadership enablement plan/roadmap development for sponsorship tasks, stakeholder engagement, and global manufacturing activities to ensure stakeholder readiness for future state workforce planning and architecture transitioning. Devised and applied standardized change program templates to assess current state manufacturing processes while enabling the efficient execution of people-centered initiatives, and facilitating the evolution to an agile and competitive operational landscape.

Fostered a culture of continuous improvement and operational excellence by executing a global manufacturing change enablement strategy for HR's organizational development and effectiveness initiatives.

Integrated emerging technologies and processes across the organization by creating and implementing a change management framework and activities for a major IT portfolio service, network infrastructure, and digital transformation. YALE UNIVERSITY REMOTE

ENTERPRISE PROGRAM ORGANIZATIONAL CHANGE MANAGEMENT LEAD 2021 – 2023 Revamped change management frameworks for PMO, IT, and enterprise projects by prioritizing adaptability and workforce needs in close collaboration with program sponsors, stakeholders, and IT program managers. Validated key change opportunities through stakeholder analysis while upgrading sizing and tier support models in line with senior leadership's vision for a centralized change management pillar. Trained and coached executive members throughout the process integration endeavors by ensuring ongoing assistance for project maintenance, monitoring, and control.

Empowered the change management team regarding resource allocation and retention decision-making in accordance with program objectives within budgetary constraints.

Nurtured sustainable talent pipeline development and individual growth by setting annual change management capabilities, objectives, and program KPIs as per the vision of the steering committee.

Streamlined cross-functional collaborations with adjacent business units, raised awareness, and supported large-scale changes with a strong human-centric approach through the creation of a strategic change reporting system and engagement model.

Introduced a sustainable practitioner tools repository through automation, Power-BI reporting, and Microsoft 365 while establishing an onboarding learning and development program and producing Power-BI metrics for mitigating potential risks. EXCELLUS BLUE CROSS BLUE SHIELD REMOTE

PROGRAM ORGANIZATIONAL CHANGE MANAGEMENT LEAD 2021 Led cross-functional executive task force to improve enterprise-wide change management with customized assessments, tiered support, resource allocation, and community group needs fulfillment.

Drove enterprise-wide change initiatives by formulating plans for change management workstream, end-to-end integration, and champion taskforce while optimizing resources and productivity based on workstream KPIs.

Revitalized organizational success in the healthcare industry by implementing validated change management strategies, fostering stakeholder empowerment, and driving widespread adoption of transformative measures. GREY GROUP NEW YORK, NY

NORTH AMERICA ORGANIZATIONAL CHANGE MANAGEMENT LEAD, GLOBAL PMO 2018 – 2020 Developed a holistic global corporate change management strategy and integrated it throughout the project life cycle in close partnership with the Director of Transformation and Project Management Office (PMO).

Gained significant success and met the company goals through the implementation of a standardized change management framework for enterprise merger and acquisition activities support.

Enabled global adoption via a hub-and-spoke change delivery model for North American projects and enterprise-focused organizational change management within the advertising and digital marketing sector.

Transformed the project management office through Agile methodologies by conducting impactful discussions and survey analysis across the project lifecycle.

NEW YORK CITY HOUSING AUTHORITY (NYCHA) NEW YORK, NY PROGRAM ORGANIZATIONAL CHANGE MANAGEMENT LEAD, AUTHORITY PMO 2017 – 2018 Headed transformative engagements, communications, and campaigns to foster a human-centered change culture, disseminate knowledge, and execute change management initiatives, elevate organization-wide digital transformation efforts.

Boosted project delivery success rates by coordinating with cross-functional teams and forming a human-centered change taskforce, that amplified PMO initiative awareness during the digital transformation. GO DIGITAL TEGNA ARIZONA, US

ORGANIZATIONAL CHANGE MANAGEMENT LEAD 2016

Spearheaded seamless integration of SEO employees from agile task management systems like JIRA and Asana to Salesforce to improve process efficiencies and client experience. Supported the transition from SDLC to Agile business implementation in alignment with the CIO and CFO vision through change management.

Championed ITIL transformation with Change Advisory Board (CAB) establishment, process design, and standard documentation, that heightened adoption and cultural acceptance scores via human capital-focused change management. EARLIER EXPERIENCE

Transformation Change Specialist Learning & Development Lead Department of Consumer Affairs 2013 – 2015 Change Management Specialist HR Learning & Development Lead Americana Tickets New York 2010 – 2013 EDUCATION

Masters of Science (MS) in Industrial Organizational Psychology – CUNY Baruch – New York, NY Bachelor of Science (BS) in Psychology – Dowling College – Oakdale, NY Technical Skills: CRM ERP SAP Asana Microsoft Azure JIRA Salesforce MS Power BI MS Office Suite Adobe Creative Suite PROSCI ADKAR Lewin's Change Model Kotter's 8-Step Model Kruger's Change Curve Zoom