Customer Service Entry Level
Resume:
Danasia Jones
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Social Worker position. Ready to help the team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
693 Park Avenue
Brooklyn, NY 11206
*************@*****.***
EXPERIENCE
All My Children Daycare - Teachers Assistant, Acting Lead Brooklyn, NY 09/2021 – Current
●Planned and implemented different daily activities to enhance overall development and growth of every student.
●Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
●Provided an open and loving environment where children direct the learning process.
●Educated students in foundational concepts such as shapes, numbers, and letters.
●Monitored students' academic, social, and emotional progress and recorded them in individual files.
●Gave one-on-one attention to children while maintaining overall focus on the entire group.
●Developed weekly lesson plans and activities to engage children and promote learning.
European Wax Center - Assistant Guest Service Manager, GSA Brooklyn, NY • 06/2018 - 01/2020
●Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
●Trained new employees on proper protocols and customer service standards.
●Established and upheld high standards, promoting great customer service and assistance to guests.
●Welcomed each new arrival pleasantly and confirmed reservations and identification.
●Collaborated with team members to handle guest requirements from check-in through check-out.
●Completed physical inventory counts each week.
Baked By Melissa - Seasonal Sales Leader, Key Holder New York, NY • 09/2016 - 01/2017
● Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering when necessary.
●Communicates deadlines and sales goals to team members.
●Provides quality customer service, including interacting with customers, answering customer enquiries.
●Supports management and performs management duties when the manager is absent.
●Opening/Closing Procedure - ensures all tasks are completed, and the store is prepared and set up.
Panera Bread - Associate Trainer Brooklyn, NY • 07/2014 - 12/2015
●Trained new team members with positive reinforcement and respectful, encouraging coaching.
●Elevated customer loyalty by using strong communication abilities to resolve customer problems
●Customized training strategies based on individual barista knowledge, experience and strengths.
●Handled cash and processed payments accurately to avoid errors.
●Learned every menu item's preparation and numerous off-label
●drinks to meet customer needs.
●Promoted additional items with beverages, increasing store sales.
●Cleaned counters, machines, utensils, and seating areas daily.
SKILLS
Teacher Observation
Early Childhood Training
Communicating with Parents and Teachers
Arts and Crafts
Behavior Redirection
Behavioral Modeling
Role Playing and Interaction Methods
Positive Learning Environment
Motivating and Inspiring Students
Customer Service
EDUCATION
Borough of Manhattan College Associates of Science : Psychology
May 2018
The Urban Assembly Academy of Government and Law High School Diploma :Law
June 2013
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