Persefoni Pardalis

**-** ******* ***** ****, Bayside New York 11361

Cell 917-***-****

ad0y1w@r.postjobfree.com

Objective:

Opportunity to enhance current daily office procedures, training, and procedural skills in a medical office assistant capacity, to better support colleagues and patients in a team-oriented office that allows for professional development.

Experience:

Main Street Radiology – Registrar (2019-2022)

Greets and registers patients in a friendly and service oriented manner.

Notifies appropriate team member on patient’s arrival.

Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation.

Verifies/updates changes in patient/physician/insurance to ensure proper billing

Collects and logs all co-pay and fees.

Answers/transfers incoming phone calls.

Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.

Enters accurate information in the system.

Pre-registers, submits reports and documents, inputs clinical data as needed for appointment and requests films as needed.

Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed.

Responds to patients minor questions and concerns, and refer to supervisor when necessary, in an expedient manner.

Maintains awareness of temperature/mood of patients in lobby in order to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients.

Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant.

Coordinates with back office staff for timely and effective care of patients.

Obtains proper authorization and identification prior to release of confidential medical records.

Uses clerical skills (e.g. filing, organizing, process incoming mail etc.).

Provides management with reports and logs when required.

Cardiac Short Stay Unit at Northwell – Clerical Support Associate (2017-2018)

Responsible for the proper plan and care of a 20 unit patient facility.

Responsible for the processing of all patient’s admissions and discharges.

Collaborated with physicians and other health team members in the proper care of all patients.

Used clinical knowledge in the care and management of patients based on diagnosis and the unit assigned.

Responsible for reporting vital information to all levels of the healthcare team.

Maintains non-patient and patient care units in a neat and orderly condition.

Conveys needed information to patients and visitors.

Functions in an emergency situation as a team member with guidance from supervisory personnel.

Communicates pertinent patient observations to member of the healthcare team.

Ambulatory Surgical Center at LIJ – Patient Access Representative (2016-2017)

Set up patient charts, lab work and clinical reports as needed.

Answer phones, obtains and provides necessary information and

takes messages for pre surgical admission testing department.

Contacts various departments, physicians and clinical services as needed.

Retrieves correspondence and relevant forms to complete patient charts prior to surgery.

Follow up on patient charts prior to surgery.

Communicates with all team members of clinical staff within the hospital departments.

Usage of Allscripts, MMF, Invision LIJ, SIS and Sunrise.

North Shore LIJ – Diagnostic Imaging Center – Diagnostic Imaging Center 2013-2015

Interacts with patient, staff and physicians, both within and external to facilitate improvement of patient experience.

Greets and interviews outpatients in order to obtain demographic, financial and pertinent clinical information.

Schedules and registers outpatients for all modalities.

Obtains insurance information, referrals, and ensures required paperwork is completed.

Enter orders for appropriate procedures.

Tracks patient status after registration and contacts appropriate modality for any time delays.

Answers telephones, replies to various inquiries regarding exams, exam status and patient status messages and follow-ups.

Refers unresolved problems to manager.

The New York Bariatric Group – Front Desk Receptionist/Medical Office Assistant (2008-2012)

Responsible for training all new employees to office protocols and procedures.

Collaborated with all members of health care team in coordinating and implementing patient care.

Utilized online medical software program (EMR) to gather all patient information in order to be accessed by a physician.

Performed variety of clerical functions including processing insurance forms, obtaining pre-authorization for prescriptions or exams, ensuring efficient flow of patients for physicians staff consisting of seven, and assisting in scheduling minor procedures and surgeries at various locations.

In charge of assisting physicians with office procedures and endoscopies and performing phlebotomy in accordance with provider orders.

Maintained inventory and cleanliness and order of all patient exam rooms including equipment disinfection and sterilization.

Accountable in pre-visit chart preparation by ensuring proper patient demographics, insurance documentation and authorization are available for the practitioner review.

Ear Nose and Throat Associates of New York – Medical Office Assistant (2007-2008)

Daily support and assistance in evaluation and treatment of all patients with dizziness, vertigo, or loss of equilibrium, including disorders of the brain and inner ear balance system, and sinus and nasal disorders.

Responsible for conducting and assisting in daily procedures, including audiology exams, ear drainage culture, otoscopy, nasal mucosal biopsy, oropharynx lesion biopsy, throat swab culture, and basic laboratory test.

Responsible for many administrative duties, including greeting patients, updating and filing patients’ medical records, and filling out insurance forms.

Hepatobiliary Associates of New York – Medical Office Assistant (2005-2007)

Assisted in conducting daily office procedures, including venipuncture and electrocardiograms.

Responsible for many administrative duties, including greeting patients, updating and filing patients’ medical records, filling out insurance forms, arranging for laboratory services.

Responsible for many clinical duties, including assisting the physician during the examination, keep waiting and examining rooms neat and clean, collect and prepare laboratory specimens, perform basic laboratory test on premises, and dispose of contaminated supplies.

Skills & Languages

Proficient in Word, Excel, Powerpoint, Lotus 123 and the World Wide Web

Working knowledge of Greek and Spanish

Education:

Queensborough Community College, Bayside, New York

Associates of Liberal Arts

Medical Office Assistant Certificate

Graduate May 2006

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