Customer Support Medical Records

LISA JACKSON

Gaithersburg, MD ***** 301-***-**** **************@*****.*** WWW: Bold Profile

Professional Summary

Skills

Medical terminology

Insurance Verification

Multitasking Abilities

Attention to Detail

Telephonic Customer Support

Work History

Medical Secretary 07/2022 to Current

Abdow Friendship Pediatrics – Rockville, MD

Answered telephone calls to offer office information, answer questions, and direct calls to staff. Kept information confidential and followed HIPAA guidelines to maintain patient trust. Organized paperwork such as charts and reports for office and patient needs. Maintained current and accurate medical records for patients. Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

Supported office staff and operational requirements with administrative tasks. Enhanced office productivity by handling high volume of callers per day. Performed various administrative tasks by filing, copying and faxing documents. Dr. Byron Cooper 12/2017 to 06/2022

Dr. Byron Cooper – Washington, DC

Registered new patients in electronic medical records prior to appointment scheduling. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Kept information confidential and followed HIPAA guidelines to maintain patient trust. Organized paperwork such as charts and reports for office and patient needs. Supported office staff and operational requirements with administrative tasks. Performed various administrative tasks by filing, copying and faxing documents. Education

Secretarial Studies And Office Administration

Pace University - New York, NY

CERTIFICATE: Billing 06/2000

Sanz School - Silver Spring, MD

High School Diploma 06/1988

Evander Childs H.S. - Bronx, NY

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