504-***-****

Email Address: ad0y0f@r.postjobfree.com

Skype ID: johana173110

Johana Castillo

Professional Summary

5+ years of hands-on service experience, skillfully performing in jobs from the top to bottom of a high impact restaurant and bar environment. SKILLS

Computer skills: Microsoft Office

Industry specific programs: Opera (Basic and intermediate), Sabre (Basic and intermediate).

Languages:

Spanish: Fluent

Italian: Read, Speak and Write(Basic)

EXPERIENCE

The Dominick Hotel, SOHO New York, New York—Lead Bartender September 2022- October 2023

● Provided complete, thorough, and friendly customer service, anticipating all the guest needs

● Was the middle person to create the best environment for efficient and thorough communication between staff and management

● Was productive in every aspect of the lounge including setup, breakdown, and keeping up with stock through service

● Trained new staff with the highest caliber while adhering to and exceeding Forbes and Dominick standards

● In charge of mixing, batching, creating cocktails, syrups and non alcoholic drink mixes

Loews Hotel, New Orleans, LA — Lead Bartender

March 2021 - September 2022

● Consistently achieved one of the highest guest check averages by promoting chef specials and exemplary wine and beverage service

● Anticipated, identified, and fulfilled guests needs while building personal relationships and call parties

● Maintained professional and courteous demeanor while abiding by all service standards in fast paced environments

● Created and prepared cost effective craft cocktails

● Responsible for overseeing opening/closing and coaching new staff regarding menu items, company policies and procedures Restaurant Estrella, New Orleans, LA — Bartender

January 2019 - Feburary 2021

● Setup and maintained bar for service

● Created and prepared specialty cocktails

● Checked with customers to ensure that they are enjoying their meals and beverages

● Took action to correct any problems

● Served food or beverages to customers, and prepared or served specialty dishes at tables as required

● Cleared and prepared tables and bar areas

● Presented menus and answered questions about menu items and made recommendations upon request

● Prepared checks and total meal costs and sales taxes, received payment by cash, check, credit cards, vouchers, or automatic debits

● Greeted customers upon entering the establishment

● Trained new employees on proper service and drink preparation Brennan’s, New Orleans, LA — Capitan, Private Party Bartender March 2017 - January 2019

● Consistently achieved one of the highest guest check averages by promoting chef specials and exemplary wine service

● Anticipated, identified, and fulfilled guests needs while building personal relationships and call parties

● Maintained professional and courteous demeanor while abiding by all service standards in fast paced environments

● Executed all tableside preparation in section, working closely with the culinary team to ensure their proper preparation and entertaining guests with dishes including Bananas Foster and Steak Diane

● Responsible for all setup and breakdown of private event spaces, working closely with event coordinators and culinary team

● Setup private bars ensuring bars would be stocked and orderly throughout entire event

EDUCATION

University of the Americas, Quito, Ecuador — Bachelor of Business Administration in Hospitality Management

September 2012 - March 2017

Studied and completed with honors subjects such as: Revenue Management, Opera Software, Sabre Software, Statistics and Data Analysis, Accounting, Strategic Planning, Human Resources, Customer Service, Food & Beverage Operations, Oenology, Events, and Marketing

Training and Certificates

Room Workshop, March 2015

Hotel Plaza Grande Quito, Ecuador

Inspected room status, housekeeping area and learned the process and functions inside the hotel.

Opera Software Training, June 2015

Quito, Ecuador

Completed Basic and Intermediate Opera Software training at the Universidad de las Américas Quito Ecuador. Created profiles, managed reservations, cashiering, assigning rooms, front desk, and room status.

Sabre Software Training, July 2015

Quito, Ecuador

Completed Basic and Intermediate Sabre Software training at the Universidad de las Américas Quito Ecuador. Became proficient in creating flight routes, managing reservations, itineraries, connections, schedules, creating profiles, managing discounts and rates fluctuations.

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