Kimberly Sutton *** Rancheria Dr. Unit *

Chico, CA 95926

Mobile: 530-***-****

ad0y09@r.postjobfree.com

EXPERIENCE

Medical Transport Driver - Provado Health

Picking up and droping off of patients to their treatment facilities and then returning them safely home. CPR and FIRST AID certified. Valid Drivers License, vehicle inspection and insurance. Clean driving record, clean drug screen and background checked. All trips assigned and tracked through smart phone app.

Realtor/Business Owner – EXP Realty, Chico Group

Marketing and listing property, working directly with homeowners and buyers, and helping various parties with paperwork. Scheduling with various vendors on behalf of the clients and finalizing all transactions to completion.

GEO Group – Shasta County Day Reporting Center

Boca Raton FL. – CSS at 1415 Court St. Redding CA

Government contract working directly alongside the Shasta County Probation department, administering urinalysis and oral swab exams for reciditive offenders. Geo Re-entry Services is a Drug and Alcohol treatment center. Very extensive recording process and state mandated procedures must be followed. My duties include intake of new participants as well as record keeping and clerical duties regarding the massive paper trail required. ASM Research - Telework CS Agent

Fairfax VA. - Telework Customer Service Representative Assigned to the State of Washington, federal contract, receiving SKILLS

● Trained on various

system platforms

required for daily

e-commerce

operations such as

Shopify, Zendesk,

CRM, Sales Force

and Basecamp,

Amazon Connect,

Teams, VPN. Excel,

Word.

● Familiar with the

workings of

internal Wiki

programs, Teams

and Dropbox.

● Technology savvy.

● Excellent

communication

skills.

● Able to manage

time well.

● Critical thinker and

problem solver.

● Remote work from

home experience.

inbound calls and assisting with questions regarding eligibility of pandemic EBT. Assisting callers with navigation of the program and ensuring the necessary benefits are received. Trained in soft speech and de-escalation.

The Center for Mental Health - Crisis Walk In Center, Montrose CO. - Mental Health Tech I.

As a Mental Health Technician I run Psycho-Educational groups and Group Therapy sessions. I document in-take and discharge for both detox and crisis stabilization clients. Help create treatment plans for all clients. Maintain inventory for the clients and the center, working directly with clients at the Crisis Walk-In Clinic. Daily interaction with high acuity individuals. Overseeing and preparing meals at meal time. Providing support to on duty nurses and recording progress and notes for each shift. Carrying out daily chores such as room clearing and resetting, restocking refrigerators and cabinet supplies, laundry and in person, shift change reports.

Clear Home Solutions, Los Angeles CA. - Project Manager Specializing in Senior Move Management, Home

reorganization and clean outs for hoarder situations. Working directly with clients in the transition of their elderly, to assisted living facilities. Following strict guidelines in the handling of personal property and people suffering from Alzheimers, Dementia and other physical and psychological hindrances. Organizing, arranging and overseeing, movers, donation/trash haulaway and the management and placement of team members at each site. City of Goose Creek, Goose Creek SC. – Communications Specialist / 911 Dispatch

Emergency dispatch for Police, Fire and EMS. Answering calls from citizens on the public line while also answering 911 emergency calls using Zytron, NCIC, as well as other various telecommunications systems. Running daily status reports and serving the public walk- ins. Utilizing Communications and Public Relations experience I serve the public by meeting their needs in a sensitive and respectful way. Access to NCIC and other various systems used by law enforcement to conduct searches and acquire information in regards to criminal backgrounds, wants and warrants. Underwent extensive background check, polygraph and psychological profile. Walmart/Sam’s Club, Dallas Texas - Supply Chain Asset Protection Management

Opening and closing of the entire Distribution Center. 12 hour shifts providing security for associates while they work. Overseeing procedural compliance of employees while operating power equipment. Conducting certification/recertification of power equipment operators. Inspecting facility integrity and making sure all OSHA equipment is up to date, intact and maintained to required levels. Overseeing the handling of hazardous materials and overseeing the clean up process. Conducting investigations, documenting and writing reports pertaining to the facility and any incidents involving shrinkage of merchandise or associate error. Keeping logs of all truck traffic in and out of the facility as well as all deliveries and activity on site by 3rd party vendors. Checking in guests and escorting visitors on tours of the facility. ThirdLove, Chico CA — Social Community Customer Service Specialist

Remote, Call Center, E-Commerce, Customer Care Specialist with a fast pace online company. HQ based in San Francisco – Trained in Quality Control, de-escalation and account maintenance as well as order fulfillment. Answering calls to provide assistance as well as responding to emails and making outbound calls to

clients/customers, requiring one on one assistance. Provided phone support, fit/sizing recommendations and account assistance with domestic and international clientele working out of the Chico office as well as working from home.

EOS IT Solutions, Facebook HQ - Menlo Park CA— Logistics Coordinator

Responsible for overseeing the daily warehouse supply chain for all of Facebook new builds, domestically and internationally. Working remotely one day a week, buying tickets and updating inventory records as well as general data entry for new inventory and shipping updates. Fulfilling equipment orders. Palletizing and shipping. Organizing tours of the facility with clients and vendors. Decommissioning of assets, no longer in circulation. Monitoring and enforcing all warehouse safety protocols regarding equipment readiness and safety concerns. Required to sign an NDA. Milestone Technologies, Facebook Warehouse - Chico CA

— Reverse Logistics Technician

Assigned to Facebook Project. Contractor. Quality assurance and updating of all technologies for full time Facebook employees and contingent workers worldwide. Responsible for receiving equipment, wiping, cataloging, storing and preparing all technologies for decommissioning or redeployment. Following protocols for data management and security. Required to sign an NDA.

North State Solar Energy, Forest Ranch CA — Envoy Field Technician

Responsible for the installation of Envoy monitoring systems and software. Required to set appointments with clients and travel to location to install equipment and then train the customer on how to track and read production of individual inverters. Setting up relays for larger farm arrays and troubleshooting when production was not taking place. Organizing crews for upcoming projects and providing equipment to job sites. Organizing with vendors and providing client assistance in home and at job sites. PROJECTS

Facebook Migration — Relocation of Chico warehouse to Menlo Park

Assisted in the organization and logistics of migration of the Chico location warehouse assets as well as the transport of all office equipment. Entire location was relocated to the warehouse on Willow Campus at Facebook HQ in Menlo Park.

Once migration was complete, I was hired on with a 1 year contract as the Logistics Coordinator with EOS IT Solutions and oversaw warehouse operations for the EOS side as well as the Milestone site.

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